Denny Rogers | Page 3

commitment to excellence and community service We have been consistently impressed with Landers since they came to Bossier. Since opening their doors they have serviced, modified and repaired our 2 We have been consistently impressed with Landers since they came to Bossier. Since opening their doors they have serviced, modified and repaired our 2 Jeep Wrangler Rubicons, (2004,2014). Their performance and attention to detail has been above and beyond in every respect and in every department. Their depth of product knowledge is impressive. Their advice regarding jeep modifications, accessories and Mopar parts is invaluable and based not only upon education and training but extensive personal experience as well. The process of ordering a new Jeep was seamless. Scott's knowledge, advice and assistance was "spot on" and assured that we were able to get exactly what we needed. Kudos to an impressive Lander's team with an impressive product. More

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Scott Goldstein at Landers Dodge Chrysler Jeep RAM I've purchased 2 vehicles from Scott Goldstein at Landers and highly recommend him as a dealer and Landers as your go to dealership for your next vehi I've purchased 2 vehicles from Scott Goldstein at Landers and highly recommend him as a dealer and Landers as your go to dealership for your next vehicle. Scott provides awesome customer service and the dealership has a large variety of vehicles both new and used. I've recommended several family members and friends to Scott Goldstein and all have left with a smile and the vehicle they were looking for. Both Scott and Landers Dodge go out of the way to help and assist you from the moment you step foot on the property. Thank you Scott Goldstein for all the hard work you put forth and from me and my family you will always be a part of our family and thank you Landers Dodge for all you do. More

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Integrity at Work I've always experienced honesty, integrity and hard work from the employees in this dealership. They have always gone above and beyond anything I ask I've always experienced honesty, integrity and hard work from the employees in this dealership. They have always gone above and beyond anything I asked of them. I appreciate everyone at Landers and the way they take care of my vehicles. More

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Great Dealership I have purchased 5 vehicles with Landers and had a great experience with them every time. Go see their team and you too will see how great their team I have purchased 5 vehicles with Landers and had a great experience with them every time. Go see their team and you too will see how great their team and products are. More

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Friendly and Helpful I have dealt with many dealerships in Shreveport/Bossier but when I realized how friendly and helpful the team is at Lander's in Bossier I thought to I have dealt with many dealerships in Shreveport/Bossier but when I realized how friendly and helpful the team is at Lander's in Bossier I thought to myself, why have I not been coming here all along. Since 2007 I have purchased four vehicles from Lander's and had a pleasant experience each time. When I had an issue with my Jeep Wrangler 2012, I was out of town so I had two other dealerships work on my problem but no one was able to resolve it. I finally got it to the service department at Lander's in Bossier and they took the time to find the problem and fix it for good. The sales team and service department are also very active in volunteering within the community with Trail Lizards Jeep Club. It's an added bonus for me to have a place with other Jeepers. I'm proud to recommend Lander's to anyone. My purchased vehicles from Lander's 2007 Dodge Truck 2009 Dodge Durango 2011 Crysler 200 2012 Jeep Wrangler 4dr 2015 Jeep Grand Cherokee More

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Long but had to be Lander’s Dodge Bossier City Horrible Experience Everyone knows the process of buying or leasing a new car is no fun. Imagine spending 6 hours at a Lander’s Dodge Bossier City Horrible Experience Everyone knows the process of buying or leasing a new car is no fun. Imagine spending 6 hours at a dealership, looking at and driving 1 car, buying the 1 and only car they showed to you, agreeing on a price, signing the papers, waiting for the car to be detailed, given the key’s and owner’s manual for the car, being told, ‘here it is you are all ready to go’, seeing them park the car at the door… and then being told they sold you the wrong car! I spent 6 hours at Lander’s Dodge on Saturday, January 17th, with my 72 year old mom, my 12 year old daughter and my 4 year old granddaughter. 6 HOURS!! I called ahead and spoke with Derek Thomas. He said he had a car he thought would work for us and to come in and drive it. When we arrived at the dealership the salesman walked us out to the car and went over all of the features. He said it was a Chrysler 200C with a 4 cylinder engine, sunroof, heated and vented seats and heated steering wheel, etc... and showed us how to operate everything. He gave us the keys and told us to take it for test drive. We drove the car and liked it. We sat down when we got back to the dealership and went back and forth many times on the numbers for the car until we agreed on a price and lease payments. The salesman would give us a figure, we’d counter, and he’d go back to the sales manager and bring us another figure. This happened several times, back and forth. FINALLY we all agreed on a figure. We filled out the credit application with the salesman and waited to sign the papers. When the papers were filled out and everything was ready, they called us into the finance office and we went over the paperwork and signed each of the documents.  We were excited, almost done! They asked us to wait in the showroom while they had the car detailed. While we were waiting, they brought us the key and owner’s manual for the car. Finally we were told the car is detailed and ready to go. The car was pulled up to the side door for us. The next thing we knew, they were telling us that they had sold us the wrong car!! We only looked at the one car, drove that same car, and purchased that same car! We were forced to leave in the car we came in after all of that. We were exhausted, frustrated, stressed out, extremely unhappy and felt completely taken advantage of! Update... We went back to the dealership on Monday, January 19th and spoke with the General Manager and Denny Rogers the owner. We purchased the car we wanted, the one we thought we'd purchased on Saturday, for a much higher price of course. I guess we should have just walked away but, and I know this is bad, I was emotionally invested in the car and I wanted it! After driving the car for a few days I asked if they would tint the windows in the car for me. I didn't think this was much to ask after everything we'd been through but they refused. You would think that after everything they would have given me a good deal on the car I ended up getting or at the very least tinting my windows but they refused to do either. I love my car (so far) but will never again do business with Lander's Dodge again and dread going in for oil changes, etc... I have to say that on Monday when we spoke with the owner and GM the owner was very unsympathetic. They even tried to turn it around and make it my fault saying that I should have checked the VIN numbers and that I was confused about which car I was getting because of one I had looked at a week before. I truly feel like we were taken advantage of at Lander's by the employees and the owner. I guess we will never know if they made an honest mistake or if they saw an opportunity to take advantage and took it. One final note, our original salesman was Justin and then we were switched to Mary (on Monday). I don't believe any of this was their fault and they were both awesome to deal with and made me feel like a valued customer unlike the other employees/owner at Lander's. And they wonder why car dealers have a bad reputation! More

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