Derek Bishop

Chris Williams was very helpful in describing the service needs of my car and did a great job getting this very big service done in a timely manner! Thank you!!! needs of my car and did a great job getting this very big service done in a timely manner! Thank you!!! More

by Lulu Verified Customer Verified Customer

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Great customer service in all the right areas. . Fast service department. With great turnover time. . Fast service department. With great turnover time. More

by MIKENGUYEN1631 Verified Customer Verified Customer

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Excellent service. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. More

by Teofilo Jose Verified Customer Verified Customer

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The dealership was under construction so the amenities were not available. Understandable. Friendly, and courteous staff were not available. Understandable. Friendly, and courteous staff More

by Jwmdo Verified Customer Verified Customer

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They did a very good job and it was a very good price. I will probably go back if they have the same special again sometime. I will probably go back if they have the same special again sometime. More

by RFERER Verified Customer Verified Customer

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I love the service department. All of the representatives are excellent and truly think of the customer. All of the representatives are excellent and truly think of the customer. More

by OYABUN.MEYERS Verified Customer Verified Customer

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The service at Santa Barbara Lexus has always been fantastic. Chris and his colleagues always seem to get me in when needed, and are so accommodating. fantastic. Chris and his colleagues always seem to get me in when needed, and are so accommodating. More

by RESEARCHGRP Verified Customer Verified Customer

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I love shopping with Jonathon. He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. ver He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. very responsible. I got a best deal with him. He helped me a lot. The only reason I bought a car from Santa Barbara Alexa because he’s the best and I love shopping at Santa Barbara Lexus. I’m very happy feeling very special. Thanks for all the help and love. More

by paul.singh6137 Verified Customer Verified Customer

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Purchase was good. Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been bad/absent. Issue went up to General Manager without resolution. Dealership could have easily and inexpensively fixed the issue, but GM would rather save a nickel than have a life-long customer. Very disappointed in what started out as a great experience. More

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Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More

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