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Derek Bishop
Derek Bishop
Service Consultant
Ken Garff Lexus of Santa Barbara
350 Hitchcock Way
Santa Barbara, CA 93105
45 Reviews
Dealership Experience
12 yrs, 9 mos
Industry Experience
24 yrs, 1 mo
Languages Spoken
English
45 Reviews of Derek Bishop
October 02, 2023
Purchase was good. Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been bad/absent. Issue went up to General Manager without resolution. Dealership could have easily and inexpensively fixed the issue, but GM would rather save a nickel than have a life-long customer. Very disappointed in what started out as a great experience. More
by Ktodd005
Other Employees Tagged: James Porter , Josef Langhans
May 29, 2021
Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More
by S.M.
Other Employees Tagged: Edward Simeon, Tony Carbajal, Phuong Pham, Isaiah Figueroa
July 27, 2020
We were greeted in the parking lot when we arrived. Mike Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek ar Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek arranged Santa Maria Toyota to do it. Was told $800 on trade-in and paperwork said $500, but got a payment I could afford. More
by SLOGATO
Other Employees Tagged: Mike Courville , Will in Finance and Nancy the greeter
February 27, 2020
DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. working with them for years and highly recommend, have been very satisfied with their service department. More
by CV
Other Employees Tagged: Phuong Pham, Isaiah Figueroa
February 14, 2020
Derek does a fantastic job of keeping any updates on the service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... More
by foxc142004
February 10, 2020
I just received 5 star service from Derek Bishop and his service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant demeanor will keep me returning to DCH Lexus for all of my future car care needs. More
by Pocketfullofsonshine
January 29, 2020
Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and professional . More
by Radek123
Other Employees Tagged: Abby Gaetz, Edward Simeon, Glauco Pergolizzi, Phuong Pham, Mike Courville, Efrain Lopez, James Porter, Yhaya Harb , Aaron Vazquez
December 13, 2019
FIVE STAR Excellent experience working with Derek and Mike in the repair of my 2011 Lexus RX 300 and purchase of a 2018 RX 350, highly recommend! Excellent experience working with Derek and Mike in the repair of my 2011 Lexus RX 300 and purchase of a 2018 RX 350, highly recommend! More
by loal1
Other Employees Tagged: Mike Courville
October 21, 2019
Service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service mgr. inquired about any problems I may have had and did the full service on my car. Thank you! More
by Suzi Harris
Other Employees Tagged: Edward Simeon, Tony Carbajal, Phuong Pham, Efrain Lopez, Isaiah Figueroa
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