Derek Bishop | Page 8

Maintenance checks The staff has been very attentive and most helpful every time I visit. It's the best car dealership in town. It's full service and I enjoy all of the The staff has been very attentive and most helpful every time I visit. It's the best car dealership in town. It's full service and I enjoy all of the amenities and accommodations they offer. More

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Great service! We are so impressed with Derek's great customer service! He helped us determine the problem with our side mirror and never hesitated to repair the pr We are so impressed with Derek's great customer service! He helped us determine the problem with our side mirror and never hesitated to repair the problem quickly and fairly. When I arrived for my appointment, Derek coordinated the use of a loaner car to make my experience even more comfortable and convenient. At a time when good customer service seems rare, Derek made a believer out of us that Lexus of Santa Barbara stands behind its "delivering customer happiness" slogan. Thank you ! More

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Class, class and more class I had taken my LS460 to a dealership in Northern California and experienced less than stellar results. My husband recommended I take it to DCH Lexus o I had taken my LS460 to a dealership in Northern California and experienced less than stellar results. My husband recommended I take it to DCH Lexus of Santa Barbara since we had dealt with another DCH dealership with my other Lexus (this is our 3rd LS). From the scheduling of my appointment online, through the service process and the delivery of my car back to me; absolutely top notch. Derek was incredible in his research, communication and follow through. This experience, thanks to Derek, has completely renewed my faith in dealerships and Lexus in particular. This dealership is the epitome of class and customer service and I will never trust my car to anyone else. Thank you for Derek and the rest of your outstanding team! More

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THE BEST Service Department Around! Visiting DCH Lexus of Santa Barbara's service department (esp Derek) is like visiting a spa and my very best friends at the same time. :) They are fri Visiting DCH Lexus of Santa Barbara's service department (esp Derek) is like visiting a spa and my very best friends at the same time. :) They are friendly, prompt and responsive. The quality of work is fantastic and prices are fair. There is also an espresso machine, complimentary snacks and fruit juices and they truly do offer spa services as well! I am eager to buy a new Lexus at DCH because I love everything about my IS250, but also because visiting the service department at Lexus is easy and pleasant, and hope they will allow me to do so via my favorite service manager because I feel closer to him than some of my relatives! And I definitely like him more. :) DCH Lexus of Santa Barbara is the absolute BEST. More

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I had been dealing with another transmission shop for three months to resolve a problem on my '05 300IS. It became a fear of mine to see if the check engine light would return back on, since it reappea three months to resolve a problem on my '05 300IS. It became a fear of mine to see if the check engine light would return back on, since it reappeared so frequently due to the mysterious transmission problem. I finally took the car to DCH Lexus and could not be happier. Everyone there was extremely professional and specifically, Danny Azrik, Tony Carbajal, Derek Bishop and Angel Ramirez. From the beginning, I trusted them and their recommendations. Not only did they well take care of me, they steam cleaned under my front hood which was not required. Because I learned how exceptional the service department is at DCH Lexus, I am encouraged even more to make Lexus my next choice of new car when that time comes. Thank you DCH Lexus for having such a quality team! More

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Outstanding customer service! You can literally see Derek with any questions or concerns. I have taken my Lexus IS250 in for regular schedule maintenance and repairs. Derek is great at setting the right expe with any questions or concerns. I have taken my Lexus IS250 in for regular schedule maintenance and repairs. Derek is great at setting the right expectations and accommodating my needs to the best of his abilities. Any future vehicles will be purchased through his location. More

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We asked Mike Courville, Sales Consultant, to call us if a special, pre-owned Lexus came on the lot. He called on a Friday about a great, low-mileage 2006 Lexus GX 470. We came in the next day and bought th a special, pre-owned Lexus came on the lot. He called on a Friday about a great, low-mileage 2006 Lexus GX 470. We came in the next day and bought the car. We appreciate the entire team (Mike Courville, Mike Weinzimmer, Sally Smeed, Ron Goodwin and Derek BIshop) for their professionalism, courtesy and knowledge. We can highly recommend DCH Lexus of Santa Barbara. The Keiths More

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We brought our car in for its 10,000 mile service. Derek is the employee we dealth with. He was outstanding, he gave us his full attention when we talked with him, he was courteous, his attitude was outsta is the employee we dealth with. He was outstanding, he gave us his full attention when we talked with him, he was courteous, his attitude was outstanding. This is why we brought a Lexus. We had heard customer satisfaction is number one with Lexus and it shows. Thank you Derek for all your help. Fred and Mary Herr More

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