Derek Dinkins

Excellent Service Experience I recently brought my Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, but Mike went above and beyond by providing me with a brand-new car to drive, so I wouldn’t have to wait around without transportation. That level of care and consideration meant a lot to me. Derek and Ethan were also extremely helpful, professional, and friendly throughout the whole process. They made sure everything was handled smoothly and kept me informed. All three of them provided excellent customer service and made what could have been a frustrating situation much easier. I truly appreciate their kindness, professionalism, and support. Thank you, Mike, Derek, and Ethan — you were all fantastic! More

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Found a van online and reached out to them about. It was a Ford Transit Connect. Derek the sales guy over the phone said it is very clean. We negotiated a price and he wouldnt adjust the price much b It was a Ford Transit Connect. Derek the sales guy over the phone said it is very clean. We negotiated a price and he wouldnt adjust the price much because it was so clean he claims. I said great if it is that clean we would purchase it. We drove an hour and half to buy and it was nothing like he stated. Claims it was never in an accident. I was pretty mad I wasted 3 hours to arrive and find it was nothing like he said. I asked him if I brought a vehicle with the same damage would you give a price as super clean. His reaponse I don't know. The pictures don't show a clean car to me. Overspray ever where, plastic not attached, inner fender not attached, interior plastic scratched and marked up. More

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Derek Dinkins was the perfect salesperson for us. We truly appreciated his knowledge, attention to detail, and positivity when answering our questions. There was no hard sell, just a smooth, direct, We truly appreciated his knowledge, attention to detail, and positivity when answering our questions. There was no hard sell, just a smooth, direct, honest conversation. It was an easy process all the way through thanks to Derek! More

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Bill has always treated me with respect and has helped me purchase/lease several vehicles in the last 20 years. You can trust him to guide you through the sometimes confusing steps of purchasing a vehicle. D purchase/lease several vehicles in the last 20 years. You can trust him to guide you through the sometimes confusing steps of purchasing a vehicle. Dealerships can be intimidating but Bill makes sure you understand all aspects of the sale and what options you have. It's because of Bill that we keep coming back to, and recommending, Suburban Ford of Waterford. More

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