Suburban ford of Waterford was always welcoming and had exceptional service. I really enjoyed working with Ed. He was very helpful and answered all the questions that I had thoroughly. He also was honest and upfront about all vehicle costs and charges which you don’t see from many salesman. I also enjoyed how all the salesman weren’t pushy like a lot of other dealerships because it made me trust them more.
"Cannot get an answer on follow up work needed"
I have left two different messages on two different days at this dealership. I bought a new 2019 explorer sport and the dealer installed some options that I had requested. While installing the roof rack the paint was gouged at every installation screw..
My original salesman Matthew g. Is no longer at this dealership. His follow-up was impeccable how ever since he has left I cannot get an answer from anybody.
"Don’t buy from suburban ford"
- Dan 1970
I bought a used f150 all smiles and promises until the paperwork was done! Then I had to replace the cracked windshield they promised to do ! Then took it to service to get an oil change when I picked up my truck didn’t make it home had to replace a wiring harness $1000 told them it smelled like it was overheating from the day I bought it! They assured me it was nothing ! I took it to service for another oil change now I have to change the black radiator fluid $300 took it to another dealership the heater tube? Is leaking they assured me suburban knew about this when they sold me the truck! Called used sales manager he said oh well as is purchase! After leaving message after message for weeks! Called service again no response! DO NOT BUY FROM THESE PEOPLE PLEASE 🙏