Derek Duncan
Derek Duncan at Holm Buick GMC

Derek Duncan

SERVICE CONSULTANT

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

Contact Me
4.8
526 Reviews

Dealership Experience

6 yrs, 2 mos

Languages Spoken

English English

4.8

526 Reviews

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526 Reviews of Derek Duncan

September 07, 2026

Dealership Rating
Employee Rating

Great experience every time I come in to either Salina as well as Abilene! Service department at my last visit for my oil change was awesome! Friendly people & quick service! Derek was so great! Thank you! More

by Michelle
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Sep 08, 2026

Holm Buick GMC responded

Thank you for the great review! We're glad both our Salina and Abilene locations keep delivering for you, and that Derek made your last oil change quick and friendly — that kind of consistency across both stores is something we take real pride in. Sincerely, the Holm Buick GMC Team of Salina

September 06, 2026

Dealership Rating
Employee Rating

I was very pleased with the overall experience. I was able to get in and out of the dealership in a timely and informative manner. More

by terry.walkerfarm
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Sep 08, 2026

Holm Buick GMC responded

Thank you for the great review! We're glad Derek got you in and out quickly while keeping you informed along the way — that's exactly the kind of experience we want every visit to be. Sincerely, the Holm Buick GMC Team of Salina

September 05, 2026

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Employee Rating

I was well taken care of. The dealership was very helpful and finished my issue in a timely manner. More

by jonnyshoobob
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Sep 08, 2026

Holm Buick GMC responded

Thank you for the great review! We're glad Derek and the team took good care of you and got your issue resolved in good time. Sincerely, the Holm Buick GMC Team of Salina

September 03, 2026

Dealership Rating
Employee Rating

Knowledgeable and Great Customer Service. Random words go here to meet the 15 word minimum. More

by My name is Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2026

Holm Buick GMC responded

Thanks for taking a moment to leave us a review! We know these requests can get repetitive, but they really do help make sure nothing gets missed and every visit gets the attention it deserves. Sincerely, the Holm Buick GMC Team of Salina

September 01, 2026

Dealership Rating
Employee Rating

It was my first time with Holm Automotive service department. I'm very impressed. Very professional, friendly and respectful. A+ all the way around! I'll be back More

by rallison49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger, Josh Sare

Sep 08, 2026

Holm Buick GMC responded

Thank you for the great review, and welcome to the Holm family! We're glad Lucas made your first visit a professional, friendly, and respectful one — we look forward to seeing you again. Sincerely, the Holm Buick GMC Team of Salina

August 28, 2026

Dealership Rating
Employee Rating

I was a little late but they worked me in & got the oil change & tire rotation done timely! They give great service with a smile! More

by gmas200106
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Aug 31, 2026

Holm Buick GMC responded

Thank you for the great review! We're glad Derek and the team could still work you in and get the oil change and tire rotation done in a timely manner — that kind of flexible, Customer Care-driven service with a smile is exactly what we aim for. Sincerely, the Holm Buick GMC Team of Salina

Sep 01, 2026

Holm Buick GMC responded

Thank you for the great review! We're so glad Jamie and the finance team made the process quick and easy — that kind of Excel-driven, top-notch experience is exactly what we aim for, and we look forward to seeing you again. Sincerely, the Holm Buick GMC Team of Salina

August 27, 2026

Dealership Rating
Employee Rating

I felt I received poor service from the dealership service department. I brought my F-150 in due to the engine light. I was told they knew what the issue was and that it would cost $650 to fix (they More

by danielny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2026

Holm Buick GMC responded

Thank you for the feedback and insight on your service visit. We're glad we had the chance to talk through what happened and get you taken care of — that's the kind of Fairness and Trustworthy follow-through we want to be known for, even when we don't get it right the first time. We appreciate you working with us to get there. Sincerely, the Holm Buick GMC Team of Salina

August 26, 2026

Dealership Rating
Employee Rating

ALWAYS fast, friendly, service! !! Very nice waiting area with healthy snacks, coffee, tea, etc. Check out their specials! I saved a bundle! More

by bennauto
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Aug 31, 2026

Holm Buick GMC responded

Thank you for the great review! We're so glad the fast, friendly service and comfortable waiting area — snacks and all — made for a great visit, and that our specials helped you save. That kind of Value and Customer Care is exactly what we aim for every time. Sincerely, the Holm Buick GMC Team of Salina

August 26, 2026

Dealership Rating
Employee Rating

Inspection sheet said filled washer fluid. 6 days later lower washer fluid warning pops up. Hmmm More

by aletaif55
Recommend Dealer
No

Other Employees Tagged: Derek Duncan

Aug 31, 2026

Holm Buick GMC responded

Thank you for letting us know about this. We're sorry the inspection sheet didn't match up with what you experienced just days later — that kind of inconsistency isn't the standard we hold ourselves to. Next time you're in Salina, please stop by and we'll gladly top off your washer fluid, and we appreciate you bringing this to our attention so we can make sure our team is thorough on every checklist item going forward. Sincerely, the Holm Buick GMC Team of Salina.

Sep 01, 2026

aletaif55 responded

Lol... i already put in almost full gallon of fluid and it works fine.. not first time your service department marked filled and did NOT... . I just filled myself.. so suggest you visit with tech to be thorough and NOT just check boxes. Also when rotating tires let customers know if they see cupping on tire. Again 2nd time tire rotated and nothing noted. Derek has great smile but maybe he needs coaching as well to keep custsomers informed when service is delayed. Dont just let us sit extra hour wondering why replacing headlight bulb is taking forever only to find out wrong lamp was ordered. So yes NOW I'm complaining about our last two visits. Thanks for offering to "top off" washer fluid next time in Salina. 😆 🤣

August 25, 2026

Dealership Rating
Employee Rating

I am thankful the service professionals diagnosed and repaired my vehicle. Great customer service provided by Derek and his team allowed the process to go seamlessly. More

by Mcgreevy785
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Aug 31, 2026

Holm Buick GMC responded

Thank you for the great review! We're glad Derek and his team made the diagnosis and repair process seamless, backed by real Customer Care every step of the way. Sincerely, the Holm Buick GMC Team of Salina

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