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Lucas Luchsinger
Lucas Luchsinger at Holm Buick GMC
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Lucas Luchsinger

Service Manager

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

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4.6
78 Reviews

Dealership Experience

20 yrs, 8 mos

Industry Experience

22 yrs, 4 mos

4.6

78 Reviews

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78 Reviews of Lucas Luchsinger

March 29, 2024

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Employee Rating

The service was great from start to finish. In and out as promised, team Was very knowledgeable. More

by chargerslg
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan, Lance Gentry, Ethan Hodges

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Apr 23, 2024

Holm Buick GMC responded

Thank you for leaving a review about your recent service experience at Holm Buick GMC! We're delighted to hear that everything went smoothly, from the initial interaction to picking up your vehicle. Sincerely, the Holm Buick GMC team of Salina

March 04, 2024

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Employee Rating

Work is astonishing and they care about my vehicle. They fix my issues right and all friendly and courteous everytime More

by D D
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan , Ethan Hodges. Lance Gentry

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Mar 16, 2024

Holm Buick GMC responded

Thank you for the amazing review! We're happy to hear you're consistently impressed with our service and that our team takes great care of your vehicle. We're looking forward to your next visit with us! Sincerely, the Holm Automotive Team of Salina

February 17, 2024

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They got the service done quickly and washed off my floor mats. i appreciate the guys in the service department. More

by JASBOM
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Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

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Feb 20, 2024

Holm Buick GMC responded

Thank you for taking the time to share your positive experience at our Salina location! We're happy to hear you appreciated the quick service provided by our service department. It's important to us that we get you back on the road efficiently, and we're glad Lucas Luchsinger and Derek Duncan were able to achieve that for you. Thanks again for choosing us, and we're glad you had a smooth experience. We look forward to serving you again soon! Sincerely, The Holm Automotive Team of Salina

February 07, 2024

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The service was pretty good. Apparently my low mileage GMC is an unreliable piece of junk that I shouldn’t drive outside of pushable distance from the dealer. More

by ANTERO700
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

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Feb 21, 2024

Holm Buick GMC responded

Thank you for acknowledging our service team. We value your business and want to ensure you have a positive experience throughout. Please don't hesitate to reach out to our service manager, Lucas Luchsinger, at 785 823 6372 if you need further assistance. Sincerely, the Holm Automotive Team of Salina

February 04, 2024

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Friendly, Honest, professional The entire staff worked as a team to accomplish the task at hand. More

by maddoginvestments
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

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Feb 07, 2024

Holm Buick GMC responded

We're so glad you had a positive experience at Holm Automotive! Our team takes pride in working together to deliver friendly, honest, and professional service. Thank you for recognizing their teamwork - it truly means a lot to us. Sincerely, the Holm Automotive Team of Salina.

January 30, 2024

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Good communication, quick to drop off and pick up the vehicle, delivery to work after drop off vehicle… Convenient... also good service on the vehicle itself More

by KNOXFAMILY5
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

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Feb 06, 2024

Holm Buick GMC responded

We're delighted to hear that Lucas Luchsinger and Derek Duncan provided you with excellent communication, prompt vehicle drop-off and pick-up, and even convenient delivery to your work following the service. Your kind words about our team highlight our core values of customer care and teamwork. Lucas and Derek, along with the entire service team, strive to deliver a seamless and stress-free experience for every customer. We take pride in exceeding expectations and ensuring customer satisfaction. Sincerely, the Holm Automotive Team of Salina

January 25, 2024

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Always friendly, fast, and fair. They never pressure you for to get things that aren’t necessary. More

by ggperez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

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Feb 07, 2024

Holm Buick GMC responded

Sounds like you had a fantastic experience at Holm Automotive! We appreciate you highlighting our core values of being friendly, fast, and fair. That's exactly what we strive for at our dealership. It's great to hear that Lucas Luchsinger and Derek Duncan provided you with a pressure-free environment and helped you with your needs effectively. We'll be sure to share your kind words with them! Thank you for choosing Holm Automotive. We look forward to seeing you again soon! Sincerely, The Holm Automotive Team of Salina

January 23, 2024

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Great Service, while it was a packed dealership, and several people were also needing to get their vehicle serviced. They were able to get me back on the road in a reasonable time. More

by jessicadethloff57
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 06, 2024

Holm Buick GMC responded

Thank you for the stellar review! We're thrilled you received great service even with a busy dealership. Our team is determined to keep things efficient, and your feedback on the wait time means a lot. We're glad we got you back on the road quickly! See you again soon Sincerely, the Holm Automotive Team of Salina

January 17, 2024

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Service department was very courteous. They even scraped all the snow off my car when I picked it up after servicing it, after it had sat outside! Nice touch! More

by Edebeer
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan, Mason Bettles

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Feb 07, 2024

Holm Buick GMC responded

Thank you for the fantastic review! We're delighted to hear you had a courteous experience with our service department, especially the thoughtful touch of having the snow scraped off your car. That's exactly the kind of customer care we strive for at Holm Automotive. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Mason Bettles for their efforts. We'll be sure to share your kind words with them! Thank you again for choosing Holm Automotive for your service needs. We look forward to welcoming you back soon! Sincerely, The Holm Automotive Team of Salina

January 16, 2024

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Employee Rating

Went in to get complimentary oil change (vehicle purchased in feb of 22) specifically asked on the phone to make sure it was covered. Got oil change completed and was surprised with a $84 bill, info More

by TRACECLARK50
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 07, 2024

Holm Buick GMC responded

Our sincerest apologies for the misinformation and poor communication on your service work. Having taken the time to call ahead and confirm is a blessing we not often afforded and it's embarrassing that we dropped the ball completely even with that opportunity to communicate in advance. We never want a customer to be put in this position and again apologize. Lucas Luchsinger our Service Manager at this facility will be reaching out to correct the situation. Thank you! Sincerely, Holm Automotive Team of Salina

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