Derek Duncan | Page 3

Holm Buick GMC responded

Our sincere apologies for the failure to follow up on your part order and not providing a resolution that met with your expectations. Please allow us the opportunity to review the repair order with the Salina service team and our Service Manager Lucas Luchsinger so we can ensure better communication and to what extent the reoccurring issue with the part is. Thank you for helping us improve our services. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

It's fantastic to hear your positive experience with Holm Automotive's service team! We strive to go the extra mile for our customers, and knowing they appreciate it is truly rewarding. We'd also like to thank you for recommending us as a source for tires. Customer endorsement is the best compliment we can achieve, thanks again for your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad you had a positive experience at Holm Automotive! Our team takes pride in working together to deliver friendly, honest, and professional service. Thank you for recognizing their teamwork - it truly means a lot to us. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that Lucas Luchsinger and Derek Duncan provided you with excellent communication, prompt vehicle drop-off and pick-up, and even convenient delivery to your work following the service. Your kind words about our team highlight our core values of customer care and teamwork. Lucas and Derek, along with the entire service team, strive to deliver a seamless and stress-free experience for every customer. We take pride in exceeding expectations and ensuring customer satisfaction. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your review Dell. Please let Lucas know what he can do to earn those other stars! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Sounds like you had a fantastic experience at Holm Automotive! We appreciate you highlighting our core values of being friendly, fast, and fair. That's exactly what we strive for at our dealership. It's great to hear that Lucas Luchsinger and Derek Duncan provided you with a pressure-free environment and helped you with your needs effectively. We'll be sure to share your kind words with them! Thank you for choosing Holm Automotive. We look forward to seeing you again soon! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the fantastic review! We're delighted to hear you had a courteous experience with our service department, especially the thoughtful touch of having the snow scraped off your car. That's exactly the kind of customer care we strive for at Holm Automotive. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Mason Bettles for their efforts. We'll be sure to share your kind words with them! Thank you again for choosing Holm Automotive for your service needs. We look forward to welcoming you back soon! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear Brandon and Ryan exceeded your expectations! Understanding your urgent needs and past frustrations truly demonstrates their commitment to customer care, a core value we hold dear. Knowing they were knowledgeable, professional, and helpful shows they went above and beyond to ensure a smooth and positive experience. We appreciate you recognizing their efforts! Thank you for choosing Holm Automotive. We're glad we could earn your trust and provide a solution that meets your needs. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Your consistent satisfaction makes our day! We're thrilled to hear you've enjoyed positive experiences each time you visit Holm Automotive. Building trust and exceeding expectations are fundamental to our core values, and your feedback lets us know we're delivering on that promise. Come back and visit us anytime – we're always here to provide exceptional service for you and your vehicle! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Your kind words about our punctuality and efficiency make our day! We understand your time is valuable, and our service department takes pride in respecting that by being ready for you and completing your routine service quickly and professionally. We appreciate your feedback and hope to see you again soon! Sincerely, the Holm Automotive Team of Salina