Derek Inman

Terrible customer service, which ends the moment your purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card once the 'no payment for ninety days' offer ended. Upon receiving the first notice from Mazda Financial Services, I was then told that this wasn't an option. On multiple occasions, I spoke with management, who promised they would 'call back in twenty minutes'. That never happened. I was then told that I would have an answer by the end of the week. Likewise, that didn't happen. Upon asking to speak with said individual, I was told that both my partner and I misunderstood our conversations during the purchase. There was no accountability for poor communication, poor follow-up, and a lack of professionalism and/or training on behalf of their salespersons and finance personnel. In a field where quality customer service and communication is valued, they were sorely lacking. I will not give them my business, and likewise will discourage my friends and colleagues from doing so. More

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Excellent service with lots of customer friendly workers. There were many vehicle options and the employees there were very accommodating to our needs. There were many vehicle options and the employees there were very accommodating to our needs. More

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Exceptional customer service, vast selection of quality vehicles, and superb after-sales care. Highly professional and trustworthy dealership. vehicles, and superb after-sales care. Highly professional and trustworthy dealership. More

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he was very friendly and kind and asked about personal lives which made it more personable lives which made it more personable More

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Do NOT come here to buy your car. They just tell you whatever you need to hear in order to sell you the car. They said we could use our credit card to pay up to $3000, but didn’t tell They just tell you whatever you need to hear in order to sell you the car. They said we could use our credit card to pay up to $3000, but didn’t tell us that it has to be right at the time of purchase. They led us to believe we could pay using our credit card at a later time by not only the car salesmen, but the financial manager as well. We would never recommend this dealership to anyone and will stay away from Mazda moving forward. More

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Nice, clean, and comfortable sales/ showroom. Information given about the car was accurate with everything as listed, including the provided CARFAX. Derek was quick to respond, flexible around ou Information given about the car was accurate with everything as listed, including the provided CARFAX. Derek was quick to respond, flexible around our availability, and a real joy to work with and talk to - a really down to earth guy! Husband and I appreciated the ability to test drive the car solo to be able to take in the feel of the vehicle and to help us make our decision to purchase. Definitely coming in prepared also made the process much faster and Derek fed off our needs and energy like a pro. Thank you to the entire team for cleaning, washing, and filling up the vehicle before sending us on our way! We really are grateful for such a great customer experience! More

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We were looking to replace a CX-9 and Mazda of Gladstone had a certified pre-owned that was exact match for what we wanted. Derek was great throughout the process and was a pleasure to work with. Everything had a certified pre-owned that was exact match for what we wanted. Derek was great throughout the process and was a pleasure to work with. Everything was simple and straightforward. More

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Walked in needing a bigger car and 2 hours later drove my 2021 Subaru home. Was treated fairly and they worked with the price to fit what I could afford. This is the 3rd car I have bought here. 2021 Subaru home. Was treated fairly and they worked with the price to fit what I could afford. This is the 3rd car I have bought here. More

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Though it took several hours to finish buying my car, Derek helped us go through the process smoothly, explaining every step of the way. He is intelligent, pleasant and fun to work with. Derek helped us go through the process smoothly, explaining every step of the way. He is intelligent, pleasant and fun to work with. More

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Derek was extremely helpful and attentive. He went above and beyond to help us get exactly what we wanted. He was very knowledgeable on on the vehicles and how Mazda differentiates themselves He went above and beyond to help us get exactly what we wanted. He was very knowledgeable on on the vehicles and how Mazda differentiates themselves from the competition. I would definitely recommend working with him to anyone who is looking for a new car. More

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