Derek Scroggins

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all othe Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service. More

Report | Print

Bianca was very knowledgeable and eager to help us find our new vehicle. Great service...and she is funny too!! our new vehicle. Great service...and she is funny too!! More

Report | Print

Edit: The head of service and parts, Derek Scroggins, called me and offered to fix the squeakiness in my car for free, plus give me a full detail on my car! Zack double checked with the service person, a called me and offered to fix the squeakiness in my car for free, plus give me a full detail on my car! Zack double checked with the service person, and also took a test drive with me.... and no more squeaking! My car looks great too with the full detail. Thank you Napleton, especially Derek for calling and making things right. DO NOT EVER BRING YOUR CAR HERE ESPECIALLY IF YOU HAVE A KIA I have brought my Kia here a couple times before and have had some issues with them, but nothing that we couldn't work out. After this past experience with them though, I will never go here again and neither should you! My car was broken into and attempted to be stolen. I got my car towed to napleton because I need a window and a quarter glass fixed as well. I also have a weird squeaking in my car when I go over bumps and when it idles. When I asked about that I was told it was related to the brakes and rotors. I was quoted $700 for the brakes and rotors. Expensive, but I was willing to pay it for it if it meant the squeaking in my car was going to be gone. I even doubled check with him over email and confirmed this with him. Flash forward to when I picked my car up today. I was given a check from insurance for the repair, but checked with the Kia service advisor (Zach) multiple times as he told me insurance had already paid him. This was over email. Well, when I went to pick it up, he told me he never got a check for the repair. I told them I communicated with Zach and that he told me insurance had already paid for it. When I tried to show Zach, the lady at the desk, and Justin, the service manager the emails, Zach said, "it sounds like it was just a miscommunication since we didn't talk over the phone." Which is rich since you always wait forever on hold when you call them, and then you always get sent to voicemail. The service lady also essentially insinuated I was stupid for thinking the 1,200 repair of the glass was already paid for by insurance, even though Zach told me it was already paid for. So I paid for the repairs. They give me the key to the car, and I start to put my stuff in the back AND THERE IS STILL SHATTERED GLASS EVERYWHERE. THEY WERE JUST GONNA GIVE ME MY CAR WITH BROKEN GLASS EVERYWHERE. Obviously I am fuming, so I storm in there and tell them they didn't even vacuum up the broken glass. Justin, the service manager, comes and just say "okay I'll take it back and vaccuum it." Never even apologized to me. He and a bunch of other staff were sitting around and talking so there's no reason they shouldn't have vacuumed out my car. Get my car back and I start driving AND THE SQUEAKY NOISE IS STILL HAPPENING. I run back inside and tell them this, and Zach asks if he can come and take a ride in my car which I say yes. We take a ride and he says it's the glovebox, which there is a squeaking when you press against it which I figured out by Zach pressing on it. However, it still makes a squeaky sound when the car idles. I expressed my frustrations because he and the mechanic said the squeaking was apart of the brakes and rotors being fixed. He basically just said "sorry I don't know what to say." I SPENT 700 DOLLARS FOR THE THING I ASKED TO BE FIXED NOT FIXED. Also when he came in my car he gave me a half hearted apology and say "sorry we're short on line service people right now that's why it didn't get vacuumed up." It takes literally 5 minutes to vacuum glass out of the car. Just don't go here unless you want to have all these problems and people to be rude to you. I would literally rather drive 3 hours away from here to get repairs done on my car then do it here again. More

Report | Print

I was a little worried about purchasing a new vehicle and after being able to go through everything with Mr. Sam I was completely relieved and didn’t have that overwhelming feeling about it. If anyone’s in t after being able to go through everything with Mr. Sam I was completely relieved and didn’t have that overwhelming feeling about it. If anyone’s in the market for a new or used car I highly recommend Sam, he’s a great guy and is very polite and considerate. More

Report | Print