Derek Witman
Derek Witman at Mercedes-Benz of Fort Washington

Derek Witman | Page 15

Service Advisor

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

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4.6
603 Reviews
4.6

603 Reviews

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603 Reviews of Derek Witman

November 28, 2023

Dealership Rating
Employee Rating

Everyone was so helpful, Matt made my buying process very easy, I’m in love with my new GLE 53! Will definitely recommend this dealership to family and friends! More

by Jocelyn Mercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Matthew

Nov 28, 2023

Mercedes-Benz of Fort Washington responded

Hi Jocelyn! We're so happy to know that Matt and our team at Mercedes-Benz of Fort Washington made your buying process easy. Enjoy cruising in your new GLE 53! Thanks for recommending us to family and friends!

November 28, 2023

Dealership Rating
Employee Rating

Service has been consistently good for about 10 years now. When they burned down the building they brought in better management with an idea of what makes Mercedes of Fort Washington successful and has More

by TOWNSON_787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

Nov 28, 2023

Mercedes-Benz of Fort Washington responded

We're glad to know that you've been satisfied with our service for the past decade at Mercedes-Benz of Fort Washington. We appreciate your loyalty and we'll continue striving to provide top-notch experiences every time!

November 28, 2023

Dealership Rating
Employee Rating

Bought the car in for an inspection and an oil change. They did the inspection, forgot the oil change. Spent the entire day trying to sell me services i did not need. Then they broke the rear wiper whe More

by ESCHEETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kinkade

Dec 08, 2023

Mercedes-Benz of Fort Washington responded

I'm sorry to read about your recent experience with us. We aim to provide efficient and accurate service, so it's disappointing that we missed the mark during your visit. I understand how frustrating this must be for you and would like the opportunity to make things right. Please reach out at your earliest convenience so we can discuss further steps together - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 25, 2023

Dealership Rating
Employee Rating

While I was satisfied with the service performed by the mechanic, I was disappointed with the lack of communication from the service advisor regarding my vehicle. Furthermore, I emailed the service manager More

by ELES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 27, 2023

Mercedes-Benz of Fort Washington responded

I'm sorry to learn about your disappointment with our communication and follow-up. We aim for excellence in all aspects of customer service, so it's dismaying to know we fell short here. I'd like the opportunity to address this issue directly and ensure that any concerns you have are properly addressed. Please reach out at your earliest convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

November 25, 2023

Dealership Rating
Employee Rating

The team of Mercedes-Benz Fort Washington was amazing. They worked quickly diligently to get me in and out in the perfect amount of time to get to work while offering outstanding service. More

by ZAKIA.LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

Nov 27, 2023

Mercedes-Benz of Fort Washington responded

We're delighted to know our team at Mercedes-Benz of Fort Washington was able to provide you with efficient and outstanding service. Thanks for the positive feedback!

November 24, 2023

Dealership Rating
Employee Rating

Great and professional service ! Great personnel and very proactive. I really recommend this location for your next car More

by Rachid Kante
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

Nov 24, 2023

Mercedes-Benz of Fort Washington responded

We're delighted to know that you had a great experience with us at Mercedes-Benz of Fort Washington! We appreciate your recommendation and look forward to assisting with any future car needs. Have a great ride!

November 24, 2023

Dealership Rating
Employee Rating

Emailed about 22 c class no one responded very bad experience will not recommend this dealership More

by Nibhatti2c
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Ryan Kinkade

Nov 24, 2023

Mercedes-Benz of Fort Washington responded

Thank you for the review. I'm sorry to hear about the lack of communication and will make sure this feedback gets addressed with our team. If you'd still like our assistance, please feel free to contact me directly at your earliest convenience. Respectfully, Carla Savage - General Manager - carla.savage@yourmercedes.com

November 22, 2023

Dealership Rating
Employee Rating

Been taking all my cars here and always treated fairly and accommodating to my schedule. More

by CVERESPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

Nov 24, 2023

Mercedes-Benz of Fort Washington responded

Thank you for leaving us this five-star review and kind words about our service team at Mercedes-Benz of Fort Washington! We'll see you next time!

November 20, 2023

Dealership Rating
Employee Rating

I had a great time at this dealership the service is Awesome. People are very professional and respectful. At the end of the service your car is detailed and washed which makes a huge difference. Way to More

by JOADE.MARDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Christina is great!

Nov 21, 2023

Mercedes-Benz of Fort Washington responded

Joade, we're so glad to know you had a great visit here at Mercedes-Benz of Fort Washington and appreciated our professional service. Thanks for your support!

November 17, 2023

Dealership Rating
Employee Rating

Christina is a true professional and provided all the updates during the service when my car was at the recall repairs More

by MLITVAK69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

Nov 17, 2023

Mercedes-Benz of Fort Washington responded

We're glad to know that Christina provided you with professional service during your recall repairs at Mercedes-Benz of Fort Washington. Thanks for sharing this positive feedback!

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