Derek Witman
Derek Witman at Mercedes-Benz of Fort Washington

Derek Witman | Page 2

Service Advisor

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

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4.6
603 Reviews
4.6

603 Reviews

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603 Reviews of Derek Witman

June 04, 2024

Dealership Rating
Employee Rating

Very thorough and attention to details. Fair and aware of all of the needs that we had to get our van up and going. More

by FRANK@BROUSELANDSCAPES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Stefanie Wolfe, Frank

Jun 04, 2024

Mercedes-Benz of Fort Washington responded

Thank you for highlighting the thorough and attentive service at Mercedes-Benz of Fort Washington. We're glad to hear we could meet all your needs and get your van up and running smoothly!

June 03, 2024

Dealership Rating
Employee Rating

The repairs took longer as the parts were not in stock. This was not communicated well. In addition, my calls were not returned until I complained to the department manager. More

by TTHOMPSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Mercedes-Benz of Fort Washington responded

Thank you for sharing this feedback. We apologize for the delay and lack of communication that you experienced. Your comments are appreciated and will help us improve our service moving forward. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@mileone.com

May 31, 2024

Dealership Rating
Employee Rating

Always professional truly the best service around Knowledgeable customer care team service top notch quality care More

by DALLASSC2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

May 31, 2024

Mercedes-Benz of Fort Washington responded

Thank you for your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Fort Washington!

May 29, 2024

Dealership Rating
Employee Rating

Outstanding service and hospitality by all members of the service team from road side assistance to the final delivery More

by GOOLFUR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Forsyth

May 30, 2024

Mercedes-Benz of Fort Washington responded

Thank you for the wonderful feedback! We're delighted to hear that our service team at Mercedes-Benz of Fort Washington provided outstanding hospitality from start to finish. Safe travels ahead!

May 29, 2024

Dealership Rating
Employee Rating

Great service and customer service. The dealership is clean and has nice amenities. Everyone is friendly. More

by 160CARROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

May 29, 2024

Mercedes-Benz of Fort Washington responded

Thank you for the kind words! We're glad to hear you enjoyed our service and amenities at Mercedes-Benz of Fort Washington. We appreciate your support!

May 28, 2024

Dealership Rating
Employee Rating

Great service but expensive. Hard to get someone on the phone but once you do, the representatives are very professional and considerate. More

by LTHOMAS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

May 28, 2024

Mercedes-Benz of Fort Washington responded

Thank you for your feedback! We're glad to hear that our team provided professional and considerate service. We understand the concerns about pricing and phone availability, and we'll work on improving these areas.

May 27, 2024

Dealership Rating
Employee Rating

Mercedes repairs were done very professionally. The service desk was very knowledgeable and professional.. Well done. More

by JHOOVEN1
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

May 28, 2024

Mercedes-Benz of Fort Washington responded

Hi J Hooven! We're delighted to hear that you had a positive experience with our service team at Mercedes-Benz of Fort Washington. Thanks for the kind words!

May 26, 2024

Dealership Rating
Employee Rating

Great Service like no other. Andrew stayed in touch with me every step along process More

by GR8FULDD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Andrew

May 27, 2024

Mercedes-Benz of Fort Washington responded

Thank you for sharing your great service experience with Andrew at Mercedes-Benz of Fort Washington! We'll see you next time! Have a great ride!

May 25, 2024

Dealership Rating
Employee Rating

The representative was knowledgable, pleasant and respectful. Service was quick and easy! And my car was washed! More

by LILLANGE1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

May 27, 2024

Mercedes-Benz of Fort Washington responded

We're glad our representative provided you with a knowledgeable and respectful service experience at Mercedes-Benz of Fort Washington. Thank you for choosing us! We'll see you next time. Safe travels!

May 20, 2024

Dealership Rating
Employee Rating

Great customer service. Staff is very friendly and helpful. Facilities are amazing and state of the art. More

by LOUISALVAREZ7695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

May 20, 2024

Mercedes-Benz of Fort Washington responded

Louis, we're glad to know you had a great experience with our team and facilities at Mercedes-Benz of Fort Washington. Thanks for the positive feedback! We'll see you next time. Safe travels!

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