Deric O'Shaughnessy | Page 2

The usual great service, appreciated loaner, but went above and beyond to recover a lost ring from deep recesses of the back seat! above and beyond to recover a lost ring from deep recesses of the back seat! More

by Cbhunsberger Verified Customer Verified Customer

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Derek was great to work with and everything was completed in the timeframe. He told me, excellent service thank you.! 🤩 in the timeframe. He told me, excellent service thank you.! 🤩 More

by tamikalfos Verified Customer Verified Customer

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Deric was very helpful in explaining what needed to be done on my car. Sarah was also good at scheduling my appointment and getting me a loaner car. done on my car. Sarah was also good at scheduling my appointment and getting me a loaner car. More

by beatles4ever1965 Verified Customer Verified Customer

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Customer service is 5 stars! ! Very happy using this service center for our car. Thank you!! ! Very happy using this service center for our car. Thank you!! More

by Bmwmom143 Verified Customer Verified Customer

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Great service and friendly support. Nick and Deric make getting our cars serviced very convenient. Nick and Deric make getting our cars serviced very convenient. More

by williamcbarnett Verified Customer Verified Customer

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Deric was wonderful very open about the price and what I needed. I felt very comfortable going to him with all of my car questions. My car is running smoothly. Thank you for doing such a great job. needed. I felt very comfortable going to him with all of my car questions. My car is running smoothly. Thank you for doing such a great job. More

by akayshadhaliwal93 Verified Customer Verified Customer

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Competent Professional Helpful A great follow up The above words sum up my experience with Mercedes-Benz Santa Rosa. Derec is great. above words sum up my experience with Mercedes-Benz Santa Rosa. Derec is great. More

by jacobsmcs Verified Customer Verified Customer

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Deric has proved his great customer service time and time again. This has been a great experience every time. again. This has been a great experience every time. More

by DANESMITH2323 Verified Customer Verified Customer

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He was very passive aggressive in explaining everything and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I’ve ever worked at” after he had gotten upset about me asking questions about the car I own. He had a trenchcoat and clear painted nails and seemed like he wanted to act the part of the boss instead of improve somebody’s experience. I normally don’t write reviews like this but Mercedes is a very prestige corporation to be having this behavior at a position that isn’t a starting one. I’m a younger guy so maybe he assumed I’m immature or don’t have money but either way I think some customer support training would be beneficial More

by dakotadunia Verified Customer Verified Customer

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Friendly, prompt service. I’ve always been treated well. My car has received great service. I’ve always been treated well. My car has received great service. More

by linda_hoppe Verified Customer Verified Customer

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