Derric Nettles

Each and every-time I come to this dealer they treat me with me respect care and they make sure they go above and beyond for my concern. Derrick and the technician Stephen were phenomenal. I highly recomme with me respect care and they make sure they go above and beyond for my concern. Derrick and the technician Stephen were phenomenal. I highly recommend this team again and again More

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Awesome staff. .very helpful and understanding. All around the best!!! Jeff is amazing. Great sales man. .very helpful and understanding. All around the best!!! Jeff is amazing. Great sales man. More

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My experience at the Eagle Chevrolet service department was horrific. I had a friend drop me off around 9:15 in the morning and Stephen was my service advisor. I told him about the issues I was having with was horrific. I had a friend drop me off around 9:15 in the morning and Stephen was my service advisor. I told him about the issues I was having with the vehicle, my Chevy 2024 Tahoe, and he wrote down the electrical problems I was experiencing. I also told him that I heard a crank when I would start the truck up on a cold morning and what sounded like the lifters chattering at times. When he gave me the paperwork to sign he had neglected to put anything about the engine noise and a lift noise. When I asked him about that, he added it in his handwriting. I photographed it with my phone because I knew it wouldn't appear on the paperwork I would get back. I also asked him for copies of any work I had done there prior and he told me that it would take some time for him to get it. I didn't get the paperwork at that time. At approximately 1:00 I texted him at the phone number that was giving me to keep in contact with him and asked him how it was going with the truck. I received no answer. At 1:45 I stopped by the dealership on the way back from being out all day. I had gotten a ride from a friend and she needed to get home. When I walked into the service department, Stephen wasn't there. There was a female service advisor at the desk. I asked her if she could tell me what was happening with my vehicle. She told me she had no idea what the status was, and that I had dropped it off for several things and it would take some time to find out. I asked her if she could just find out what was happening? She then went into the service manager's office and I saw them talking. When she came back to me, she still said she had no idea. I asked for Stephen because he was supposed to explain what was happening to my vehicle to me. He was at lunch, that was what I was told. So from 1:00 when I texted him to 1:45 when I arrived in person, he hadn't had an opportunity or courtesy to answer my text. When I walked back out to my friend's car, she said she had just seen my truck being taken into the bay. That's why the female advisor couldn't tell me anything, they hadn't even looked at it. At 2:30 I sent another text. Stephen didn't answer this one either. I was left completely in the dark. I live alone, it is my only vehicle, and your dealership is not close to where I live. I called around 4:00 having received no word. I left a message for the general manager to call me. That didn't happen. I spoke to Ryan who answered the phone and told him how upset I was. I told him someone needed to get me so that I could get my truck. Finally they sent someone to get me. Again Stephen was nowhere to be found. I spoke with Derrick. I asked for my paperwork, past and present. The paperwork given was "customer copy" not signed by me and not truly representative of what had transpired. My first visit to your service department was for an electrical problem and it said brakes. That is not what I brought it in for. I am beginning to see how things work. I finally heard from Stephen today, not yesterday when my car was there. He was concerned about what I would say in this survey. How did I think he did? I asked him, how do you think you did? He lied to my face, he is arrogant. When I got the paperwork from Derrick, I asked if they checked out the engine noises because there was nothing written by the comments hand written by Stephen, he wrote, not found, or the equivalent. He said if I wanted them to check out the engine noise I would have to leave the car for two days, no loaner, and if no problem found, I would have to pay for it. Is this true? I would appreciate that phone call from the general manager. I had left a message for him to call me. This is not a dealership I would recommend or buy my next vehicle from. After this time I made numerous calls to the General Manager Adenoi McCormack. He has failed to return any of my calls. More

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Derric is an awesome service manager always goes the extra mile to help with anything service related!! extra mile to help with anything service related!! More

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The dealership was nice and clean. Everybody was very nice. I just didn’t like the fact that there was a bunch of employees decorating the Christmas tree talking in Spanish. The st Everybody was very nice. I just didn’t like the fact that there was a bunch of employees decorating the Christmas tree talking in Spanish. The staff that helped me were very good and professional. I love the valet parking. More

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Very helpful. Fixed my problem. We're able to resolve issue sooner than later. Nice people. Fixed my problem. We're able to resolve issue sooner than later. Nice people. More

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The advisor was very friendly and helpful. She got me in and out very quickly and was very attentive to my needs. She got me in and out very quickly and was very attentive to my needs. More

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The staff and everyone there arengreat and friendly. . The dealer is always clean with snacks coffee and icecream in the comfortable waiting area. . The dealer is always clean with snacks coffee and icecream in the comfortable waiting area. More

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