Derrick Alvis

Cares until you sign on the dotted line. I bought a new Altima in 2010. I had a pleasant buying experience at the point of purchase. I even bought the extra coverage when I financed. Fast for I bought a new Altima in 2010. I had a pleasant buying experience at the point of purchase. I even bought the extra coverage when I financed. Fast forward 8 years, I have taken excellent care of my car, but to look at the roof and trunck, you wouldn’t think so. The paint is faded, peeling, and looks terrible. A garage kept, washed often, pampered car should not look like this. I contacted the dealership today, and they said they didn’t even have records back 8 years and even if they did, the extended coverage for my paint would have ended at 7. They weren’t helpful in the least. They were happy to take my 25,000 eight years ago but aren’t willing to help me now. No car should have paint that looks like this, after only 8 years. Gunn- you were good until I actually had a problem, one that Nissan Corporate wont acknowledge, even though thousands of complaints have been made exactly for the reason I am making one. I mean, you even have your own paint and collision center Gunn. The next purchase I make I am not sure of what it will be, but I am positive it won’t be at a Gunn dealership. What a disappointment in Gunn and Nissan! More

Print

Excellent service. I have always tbeen treated with great kindness and the service work is explained everytime that I go there. . I never have a long wait. I have always tbeen treated with great kindness and the service work is explained everytime that I go there. . I never have a long wait. More

Print

Best experience ever! I went in for oil change and drove out with a NEW car. Massey Center made buying a new car so easy. He was so helpful and patient with me and answered I went in for oil change and drove out with a NEW car. Massey Center made buying a new car so easy. He was so helpful and patient with me and answered all my questions. While i waited for oil change, he remembered me from three years earlier when I bought my Juke . He really went out of his way to work with me on upgrading my vehicle. I never felt pressured. He was so professional. A truly exceptional car buying experience. More

Print

The best black Friday experience! Our experience at Gunn Nissan was beyond what we expected. We went in the day after a holiday and didn't expect to leave in a new certified pre-owned Our experience at Gunn Nissan was beyond what we expected. We went in the day after a holiday and didn't expect to leave in a new certified pre-owned Nissan Rogue. The salesman, Alex Carrera was friendly and helpful. We gave him an idea of our budget plus our needs and he quickly found our winning choice on the lot, ready to go. We had lots of questions, but he patiently addressed all our concerns. Even through the financing process, the business manager Socrates Lopez was equally patient and informative. We would definitely recommend sending anyone interested in buying a car to Gunn Nissan and look forward to dealing with them in the future. More

Print

Awesome The sales team from the front door to the back is awesome customer service is first rate.the finance dept is awsome.the finance Mrg also help The sales team from the front door to the back is awesome customer service is first rate.the finance dept is awsome.the finance Mrg also help More

Print

Great customer service and good business I've always loved Gunn Nissan for their quick service. Whenever I take my car in, it's usually fixed by the time I walk home (I just live down the st I've always loved Gunn Nissan for their quick service. Whenever I take my car in, it's usually fixed by the time I walk home (I just live down the street). Recently, they went beyond expectation when I bought a used car from them for my teenage son. The catalytic converter needed to be replaced two weeks after purchase, and even though it was not under warranty, the GM Derrick Alvis, called me and had the work done at no extra charge. I am a loyal customer and some places that still matters--especially at Gunn. Can't say enough good things about them!! Thank you!! More

Print

Service issues rectified by excellent customer service **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn ha **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn has a zero tolerance policy when it comes to these sorts of problems. I returned the vehicle to him so they could review my concerns. Both he and the service manager inspected the vehicle and invited me out to the maintenance area (probably the cleanest shop I have ever seen) to look at the issues. Long story short was the vehicle had developed a very small leak in the areas initially mentioned, but it was not a leak that needed to be addressed immediately (as was indicated to me initially). I appreciate that they went over and above to provide excellent customer service and will definitely use them again in the future. ** Original Review** - 1/2015 I have purchased two vehicles from Gunn. I have enjoyed the buying experience and have no complaints in regards to the sales force. Since purchasing the first of our two vehicles from Gunn eight years ago I have had almost all service done through Gunn, including the majority of the oil changes. However, I recently had our 2007 Nissan Maxima in to fix an oil leak. I had been previously told by a mechanic from a local Oil Change place that the leak appears to be coming from an oil line near the oil filter, not a big issue at all. I dropped the vehicle off at Gunn, relayed the information about the oil line leak to the service manager and went on my way. I received a call 4 hours later identifying three leaks, one of which was the rear main seal. Total cost would be nearly $2,000 to fix them. To quote the service manager "the rear main seal was belching oil". This comment made me suspicious as I had noticed the leak for about a month (identified by a drip on the garage floor). For that entire month I checked the oil two to three times weekly and the engine never showed low oil on the dipstick. So the vehicle was definitely not "belching oil". I refused to have the work done and picked up the car. I took the car into an independent mechanic that came very highly recommended by several friends. I provided no back story on the vehicle, simply told him it was leaking oil. He identified the oil line near the oil filter, and indicated it was a very common problem for these vehicles (I would think the Nissan Dealership would know that as well). The total cost to fix the leak was $160 and took about 1.5 hours. The vehicle is now leak free, with no more drips on the garage floor. Honesty and integrity are important to me when choosing a mechanic and for the past 8 years that is what I thought I was getting at Gunn. Boy was I wrong. I am disappointed by this recent service experience and I doubt I will ever return to purchase a vehicle again. More

Print