Derrick Kus

8/11 -Took 2018 Kia Sorento in for scheduled oil change and intermittent check engine light coming on. This vehicle while having 104,000 miles has been very well maintained with all scheduled maintenance a and intermittent check engine light coming on. This vehicle while having 104,000 miles has been very well maintained with all scheduled maintenance as needed. After being told by our service rep Avery that the check engine light was due to a sensor needing replaced and the estimate was $800. we approved the repair and was told the car would be ready the next day. Next day came and went, then after having to call Kia again for an update, we were told that the sensor did not resolve the check engine light issue and additional diagnostics were needed. The result of that test indicated that an additional repair was needed, and they would not have that part till the following week. That increased the estimate to over $3,000! Feeling skeptical at this point, we approved this additional service and was told Kia service would contact us when the part came in and they could finish the service on the car and they would call when it was ready for pick up. Finally, after calling them again on 8/20, we were told the car was ready to pick up. We immediately drove over to pick up the car. After paying the $3,000+ bill, we went to start the car and just like it was when we dropped it off 2 wks. prior, the check engine light WAS STILL ON! Service tech said, "Oh, we must have forgotten to reset the light, this will just take a couple of minutes." 45 minutes later, we were told that they were not sure what was causing this and they would need to put diagnostics back on to trouble shoot the issue which meant another weekend without our car. Yesterday, we called Derek Kus to check the status of the car, he said he was confident it was something simple happening and that he would contact us this morning but once again, we wait. At his point, I need to say that Kia customer service communication is deplorable! With the staff they have in their service department and they can't pick up a phone to keep a customer apprised of their service status after having a vehicle for over 2 weeks, they need to re-train their staff on the basics of service! Time after time, we were told that they would contact us with their progress on the car but the ONLY time we heard from them is when we called them! This lack of follow through on their part has compounded the frustration and inconvenience of them having the car for over 2 weeks now! More

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Amazing team Would recommend the company and location again Fast and friendly service team members again Fast and friendly service team members More

by DAYTANABOLDEN Verified Customer Verified Customer

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Excellent service department. Service advisor Derrick Kus is the honest, friendly, & cares for his customers. Service advisor Derrick Kus is the honest, friendly, & cares for his customers. More

by rbucich49 Verified Customer Verified Customer

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Tire rotation, right rear tire lug nuts, were not tightened. Called in to talk to somebody and nobody returned my call. tightened. Called in to talk to somebody and nobody returned my call. More

by eriktonstad Verified Customer Verified Customer

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They are friendly people, and offer efficient service. Always a smile on their faces. Thank you! Always a smile on their faces. Thank you! More

by pam0126purple Verified Customer Verified Customer

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Great staff, great experience, great service, all around a great experience for the customer. Highly recommended. a great experience for the customer. Highly recommended. More

by VINCENTRTRASK Verified Customer Verified Customer

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The team was awesome professional and quick never been serviced so well second car is bought there serviced so well second car is bought there More

by gmcorica Verified Customer Verified Customer

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Roberto was very professional & wonderful to work with. The finance guy was also great to work with. I did not give five stars due to the fact that I had to return the vehicle after only driving it a f The finance guy was also great to work with. I did not give five stars due to the fact that I had to return the vehicle after only driving it a few times with a faulty AC compressor on a brand new vehicle. That was very frustrating yet the service team, Derek was empathetic and also professional to work with and helped had a vehicle delivered to me while I wait on the part. That should not happen in a brand new vehicle I was without my new car a couple of weeks. Besides that, the dealership was great to work with. More

by BRANDI.NEWHOMESALES Verified Customer Verified Customer

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You know why. Now you’ve had my car 2 weeks and nothing in done or even fixed . And we want out 140.00 back for the update that was not the problem. Very bad servi Now you’ve had my car 2 weeks and nothing in done or even fixed . And we want out 140.00 back for the update that was not the problem. Very bad service from Kia .the service manager does not know his job. You keep dodging the life time warranty. Says there is nothing wrong. Well he is wrong. Fix my wife’s car More

by DCOWSERT2 Verified Customer Verified Customer

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Excellent customer service. Professional, helpful and friendly. This is my fourth vehicle I bought from DeLand Kia. Professional, helpful and friendly. This is my fourth vehicle I bought from DeLand Kia. More

by J.GONZALEZ8186 Verified Customer Verified Customer

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