Derrick Mallory

The dealer sold me a jeep they knew had hail damage. They all acted like they did not know about the damage and it was news to them. They commuted to pay for it with a signed “we owe”. Later the pad fel They all acted like they did not know about the damage and it was news to them. They commuted to pay for it with a signed “we owe”. Later the pad fell down when I opened the hood. This revealed they had done a horrible repair job if you call it that. Scratches dents etc. I had professional inspect it with special lights showing hail damage. Told me they would cover the repairs. My local Jeep Dealer body shop quoted over $1600 to replace because the aluminum hood could not be repaired. The manager of the Lawton dealership offered $600. They also accused my local dealership of marking up the quote. They eventually sent a $1000 check. $600 less than the quote. Once I figured out they had lied to me. I felt betrayed. We had traveled to OK for a funeral. We had rented an rv that broke down. We were stranded and they tried to advantage of us.the finance manage called me yelling at me about the survey. Told me I burned them. I told them, before I knew of the lies, that had given them all 10’s. One question about condition I answered honestly because the vehicle had dents on the hood. I asked him if he expected me to lie. We have also found there is more damage to the fenders they tried to repair. None of this was disclosed. More

by pilla5 Verified Customer Verified Customer

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They are very kind and courteous to everyone. When we came in we was just looking to get our door panels fixed and be on our way but when we told them of our problem they went above and beyond an When we came in we was just looking to get our door panels fixed and be on our way but when we told them of our problem they went above and beyond and help us to get out of that and have no stress thank u More

by jomoore3126 Verified Customer Verified Customer

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Really nice people and good service They always answer all the questions Never had a problem I buy 7 trucks there all the questions Never had a problem I buy 7 trucks there More

by Fermin.micheo Verified Customer Verified Customer

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This is the second time I have purchased a vehicle from LCJD and it was probably the best one! They were very accommodating in making sure I got the best trade in offer for my car, along with giving me th LCJD and it was probably the best one! They were very accommodating in making sure I got the best trade in offer for my car, along with giving me the best deal for my new vehicle. Everyone was very polite and kind and made sure the process was efficient and seamless. I would highly recommend them and will be coming back later in the future. More

by Sammiedawne18 Verified Customer Verified Customer

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Great at founding and looking for the car of your dreams. Would going back to look for another car in the future! Would going back to look for another car in the future! More

by Erincherilong83 Verified Customer Verified Customer

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The stuff there was amazing and they went above and beyond to help us with our needs and wants I definitely recommend them beyond to help us with our needs and wants I definitely recommend them More

by Conner Hilton Verified Customer Verified Customer

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Very professional. There were issues but they handles them well. Derrick and Rebecca were easy to work with There were issues but they handles them well. Derrick and Rebecca were easy to work with More

by casey4173 Verified Customer Verified Customer

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They were professional and treated me well under extenuating circumstances. They could have left me in a bad spot but did the best customer service optikn. extenuating circumstances. They could have left me in a bad spot but did the best customer service optikn. More

by casey4173 Verified Customer Verified Customer

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Worst experience ever! Took them 5 hours to complete our contract because the salesman got our information wrong. The finance department had to fix it. The salesman and 3 o Took them 5 hours to complete our contract because the salesman got our information wrong. The finance department had to fix it. The salesman and 3 other guys argued over it where we could hear them. A month later I had not received my payment information and called the dealership, we had to go back in and sign new papers over them not having the tittle to the vehicle we had bought for the lender they had chosen for us. By the way, my husband and I have excellent credit rating. We have bought at least 10 vehicles over the past 40 years and none of those were as difficult or non carrying as this one. We didn't even get to sign the new papers in an office. We had to sign in the showroom on a little table while standing up while the finance person sat in a chair. No one asked us how we liked the truck or if we were having any problems with it. My husband and myself are not complainers but I feel this needs to be addressed. We will never go back to this dealership. We have told our family and friends about not using this dealership. If we didn't like our truck as much as we do, we would have asked for our car back and left the truck. I sure hope they don't treat all their customers this way. Thanks. More

by bhogue1385 Verified Customer Verified Customer

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They were nice but need to explain things better but was on i guess thanks on i guess thanks More

by mbc051658 Verified Customer Verified Customer

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