Derrick Snell | Page 10

Everyone was welcoming and friendly. They went out of their way to help me complete the purchase within a day. They went out of their way to help me complete the purchase within a day. More

by kljmsmc Verified Customer Verified Customer

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This dealership is very friendly, great atmosphere, extremely helpful and made my car purchase enjoyable extremely helpful and made my car purchase enjoyable More

by sspink8607 Verified Customer Verified Customer

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I like the fact that they all work together to try to satisfy the customer satisfy the customer More

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Professional, organized and quick buying experience! Everyone was friendly and willing to help in any way! Everyone was friendly and willing to help in any way! More

by cgorinshek Verified Customer Verified Customer

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Dzejla was very helpful, friendly and professional. I was pleased with the service I received from this business. I was pleased with the service I received from this business. More

by masia74 Verified Customer Verified Customer

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The staff at Mastrovito Hyundai are always a pleasure to deal with, from sales to parts to service. deal with, from sales to parts to service. More

by joann.riccardi Verified Customer Verified Customer

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An awesome team they were extremely knowledgeable and helpful and a great experience from start to finish. helpful and a great experience from start to finish. More

by absendzuk Verified Customer Verified Customer

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Because of time differences and the holidays we have had slow communications. But, we have made it work. Payment should have cleared and we can work on transportation to California. slow communications. But, we have made it work. Payment should have cleared and we can work on transportation to California. More

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I had a very up and down experience with this dealership. I ended up buying a used truck from them and trading in my leased Hyundai. The buying process was seamless and Derrick Snell was easy to work with. T I ended up buying a used truck from them and trading in my leased Hyundai. The buying process was seamless and Derrick Snell was easy to work with. Things started to go downhill when it was time for me to pick up my new truck. The office and paperwork side of things was easy and competed very quick. However the truck took close to two hours to detail. I understand that the dealership wants to make sure the vehicle is perfect when it’s delivered but I made the deal on 9/12 and picked up on 9/19. They had a full week to detail it. I know part of the issue can be blamed on the dealership having an all staff meeting, on a Tuesday, around 2pm, where the owner brought all staff into the service area and proceeded to address everyone. I’m all for motivating staff and calling meetings, but doing it in the middle of the day, when you have waiting customers is unprofessional and a very bad look. Eventually my truck was delivered and for the most part was detailed, however they missed obvious spots inside the door jambs which for a couple hour detail job, should have been addressed. I finally arrived home and the next day I drove the truck to my co-workers house as we car-pooled that day. When we arrived back to his house in the evening, the truck wouldn’t start. The truck ended up needing a tow and a new starter. The dealership reimbursed me for the cost of the starter, the check arrived fairly quick. So through all this you would think Derrick Snell, the person who sold me the truck days prior would have the decency to reach out, nope. No call, no text, no email. However, here we are on December 14th, almost 3 months later and I’m still waiting for reimbursement for the tow that I was promised. I would not purchase another vehicle from Mastrovito Hyundai. To me, it seems like the sales staff only cares about selling and once you sign the paperwork, you are dead to them. This same feeling applies to the owner who calls all staff meetings during the middle of the day causing massive delays to waiting customers. More

by gallerdu1234 Verified Customer Verified Customer

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Best experience I ever had buying a car. And, liking my Palisade more, every time I drive it! And, liking my Palisade more, every time I drive it! More

by coffbern Verified Customer Verified Customer

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