I got my discount and Ms Franks gave me constructive
advice about the type of service my car needed
advice about the type of service my car needed
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by mango_ja2005
Service Price Transparency
Aug 28, 2023 -
Lia Honda Northampton responded
Thanks for the 5-star review, Mango! Nothing means more to us than your total satisfaction, so we're glad Desiree did everything she could to make sure you and your vehicle were well taken care of. We'll see you at your next appointment!
I went in for an oil change; I was greeted the moment I
walked in the service area; my car is 18 years old and still works super well. Desiree Frank was helpful in making me aware of additional servicing
walked in the service area; my car is 18 years old and still works super well. Desiree Frank was helpful in making me aware of additional servicing my car needs. She was not pushy, just helpful and cordial.
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by naprovencher
Service Price Transparency
Aug 28, 2023 -
Lia Honda Northampton responded
Thanks for your thoughtful review and continued business! Nothing means more to us than your complete satisfaction, so we're happy Desiree provided you with another accommodating and attentive service experience. Please come see us again some day!
I had some service work performed last week on my 2010
Honda Accord. Desiree Frank, my service advisor, is very knowledgeable and explained the issue with my car and the repairs needed. She certainly ha
Honda Accord. Desiree Frank, my service advisor, is very knowledgeable and explained the issue with my car and the repairs needed. She certainly has earned my trust over the years. She is exceptional.
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by pauldise
Service Price Transparency
Jul 20, 2023 -
Lia Honda Northampton responded
We're so happy to hear that, Paul! Thanks for letting us know how pleased you've been at each visit with your trusted service advisor, Desiree. We're lucky to have her on the team at Lia Honda. We wish you the safest of travels until see you at your next appointment!
I was pleased with the quick professional service.
The service manager Desiree Frank was exceptional.
The service manager Desiree Frank was exceptional.
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by mary.husted
Service Price Transparency
Jul 18, 2023 -
Lia Honda Northampton responded
Mary, thank you for the lovely feedback on Desiree! We're glad she handled your vehicle's service visit with great care and attention to detail. We wish you the safest of travels until you visit us again!
Desiree is great always helpful and knowledgeable.
Promote her. I probably would not go there if it weren’t for her.
Promote her. I probably would not go there if it weren’t for her.
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by thomasjrichards3
Service Price Transparency
Other Employees Tagged:
Randy Sefton
Jul 12, 2023 -
Lia Honda Northampton responded
Thomas, thanks for stopping by to share your thoughtful review of Desiree! We're happy she continues to make your service visits pleasant and thorough. Please don't hesitate to call if Desiree and the Lia Honda team can help you with anything. It's always our pleasure!
Jul 12, 2023 -
thomasjrichards3 responded
Confirming review. Desiree is the best
Waited over 1.
5 hours for an oil change that never happened. Made an appointment a week in advance. Told it was another 2 hours before my car would even be taken in
5 hours for an oil change that never happened. Made an appointment a week in advance. Told it was another 2 hours before my car would even be taken in. Expecting 4 hours for an oil change is absolutely ridiculous.
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by reesehart
Service Price Transparency
Jul 07, 2023 -
Lia Honda Northampton responded
Thank you for alerting us to your concerns about the delay in your vehicle's oil change. We truly apologize for causing this inconvenience. It is never our intention to impose on your time. I would like to discuss this visit with you but am unsure of your identity, so I ask that you please contact me directly at your convenience. I would sincerely appreciate it.
Desiree Frank
Assistant Service Manager
Lia Honda Northampton
(413) 586-8626 ext.1813
dfrank@liacars.com
Desiree Frank was an excellent representative for Lia
Honda. She was friendly, and professional. She explained additional service that was required for my vehicle and the amount of time needed. Desiree a
Honda. She was friendly, and professional. She explained additional service that was required for my vehicle and the amount of time needed. Desiree and the service team provided the service needed and were able to get me back on the road ahead of schedule. I would definitely ask for Desiree as my service rep. in the future.
Mike L
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by Mike L.
Service Price Transparency
Jun 28, 2023 -
Lia Honda Northampton responded
Mike, thanks for sharing your thoughts on Desiree and our service department! Your complete satisfaction is our top priority and we're happy she proved that to you on this visit. Thanks for choosing Lia Honda for your service needs!
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