Desiree Frank was courteous, very helpful and present;
willing to go the extra mile to insure my satisfaction. Wonderful person.
willing to go the extra mile to insure my satisfaction. Wonderful person.
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by Agsteaches
Service Price Transparency
Oct 31, 2023 -
Lia Honda Northampton responded
Thank you for your lovely review of Desiree! We're happy she provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
I have enjoyed working with Desiree Frank; she takes the
time to listen to my concerns, and addresses all my questions patiently and on point. I spoke with the tech working on my car and he was very knowle
time to listen to my concerns, and addresses all my questions patiently and on point. I spoke with the tech working on my car and he was very knowledgeable and helpful, too. Desiree set me up with a rental for a day, and that was very helpful too. Thank you Desiree (and Scooter!)
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by Eastworks1
Service Price Transparency
Oct 23, 2023 -
Lia Honda Northampton responded
Thanks for the fantastic review of Desiree and Scooter! Desiree is the consummate advocate for our guests, and we're pleased she has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Lia Honda!
We have purchased our cars.
At Lia and have them serviced them there. Desiree Frank has been exceptional in taking care of our service needs.
At Lia and have them serviced them there. Desiree Frank has been exceptional in taking care of our service needs.
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by S-murray
Service Price Transparency
Oct 19, 2023 -
Lia Honda Northampton responded
Thank you for honoring us with your continued business! We're so pleased Desiree continues to exceed your expectations at each visit. Please get in touch the next time Desiree and the Lia Honda team may assist you. It's always our pleasure!
Joe Dubuc was excellent.
Very responsive and nice. I would use him again for my Honda service
Very responsive and nice. I would use him again for my Honda service
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by Catrox53
Service Price Transparency
Other Employees Tagged:
Joe Dubuc
Oct 19, 2023 -
Lia Honda Northampton responded
We're really happy you enjoyed working with Joe! Joe is a fantastic person to work with and always advocates for our guests' best interests. We hope you will continue to choose Lia Honda for your Honda's service needs!
Desiree Frank was great!
She set me up with a rental for the week. They fixed the leak in the back of my van and replaced the carpet, padding, seat cushions and covers. I cou
She set me up with a rental for the week. They fixed the leak in the back of my van and replaced the carpet, padding, seat cushions and covers. I couldn't be happier.
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by christopher_j_ward
Service Price Transparency
Oct 18, 2023 -
Lia Honda Northampton responded
Christopher, thanks so much for your thoughtful feedback! We're happy Desiree handled your visit with great care and communication. We wish you safe travels until we meet again!
My service advisor is Desiree Frank and she knew my
service minder information on my 2015 CR-V was not accurate. She was quick to explain I would not need spark plugs or transmission fluid change since
service minder information on my 2015 CR-V was not accurate. She was quick to explain I would not need spark plugs or transmission fluid change since those services were already performed. I did have both front rotors replaced, brake pads, and coolant flushed. The service was excellent.
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by Linda
Service Price Transparency
Oct 03, 2023 -
Lia Honda Northampton responded
Linda,
Thank you for sharing your positive experience with us! We are glad that Desiree could get your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Desiree was exceptionally helpful in determining what
services I needed to have done. And made further recommendations for my next service. My car was ready in under the estimated time and I qualified fo
services I needed to have done. And made further recommendations for my next service. My car was ready in under the estimated time and I qualified for one or two advertised discounts. I couldn’t have been happier and will return to Lia next time. I mentioned to Desiree that I had been going to Balise Honda previously and wasn’t impressed with their service staff.
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by John Stearns
Service Price Transparency
Other Employees Tagged:
Whoever worked on my car.
Sep 27, 2023 -
Lia Honda Northampton responded
John, thanks so much for your thoughtful feedback! Nothing means more to us than your total satisfaction, so we're happy Desiree handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!
I have had the pleasure of working with Desiree Frank, my
service advisor at Lia Honda of Northampton, for a couple of years now. She is very nice to work with, very thorough, and quite knowledgeable about
service advisor at Lia Honda of Northampton, for a couple of years now. She is very nice to work with, very thorough, and quite knowledgeable about the many different issues I have had with my Honda Pilot. I always look forward to seeing her when I bring my car in for service.
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by Jillzee1961@gmail.com
Service Price Transparency
Other Employees Tagged:
Randy Sefton
Sep 08, 2023 -
Lia Honda Northampton responded
We're so pleased to hear that! Thanks for stopping by to share your thoughts on working with Jill these past years. We're happy she always provides you with her best guidance and support for your Pilot's needs. See you at your next appointment!
I have worked with Desiree for many years now.
When ever i need to get something done for the car I make sure I leave my vehicle in her hands.
When ever i need to get something done for the car I make sure I leave my vehicle in her hands.
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by deepikamarya
Service Price Transparency
Sep 08, 2023 -
Lia Honda Northampton responded
Thank you for taking a moment to shine the spotlight on Desiree! We're glad she continues to be a very reliable resource for your automotive needs. We look forward to making your next appointment just as superb!
This dealer is very professional and clean .
The advisor , Desire Frank, is helpful , polite and courteous
The advisor , Desire Frank, is helpful , polite and courteous
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by Khampal
Service Price Transparency
Aug 31, 2023 -
Lia Honda Northampton responded
Thank you for letting us know how pleased you were with Desiree's assistance! We're glad you enjoyed our facility and that Desiree handled your visit with great care. Please don't hesitate to reach out to us when Desiree and the Lia Honda team may be of service to you again!
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