Deslyn Phillip

I am normally hesitant to use dealerships, but Diana, Deslyn, and Raul made it simple! Total transparency and no time wasted. Highly recommended! Deslyn, and Raul made it simple! Total transparency and no time wasted. Highly recommended! More

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wort dealership I have ever encountered. have never left a review before but felt it was necessary with this place. after waiting hours for paperwork to sign for a new lease we noticed the agreed upon lease a review before but felt it was necessary with this place. after waiting hours for paperwork to sign for a new lease we noticed the agreed upon lease price and down payment on the forms were incorrect. they had a monthly payment over $200 more than agreed upon which was sketchy. then they said we owed $500 in taxes and other fees which we already agreed were to be included in down payment. paperwork needed to be re-done. another error evidently occurred and I was called by jonathan in finance to fix this. when asked what he error is and what forms needed to be re-signed he said "I don't know". finally after speaking to managers and other people in the finance department we found out they never filed the paperwork correctly. again we signed the lease documents. we waited 3 weeks for our bill which never came so when trying to find out where it was to avoid any late fees we got the run around. people never respond or call back. we got every excuse there is when trying to reach jonathan: he left early (when he clearly did not) he stepped out, hes busy with another customer, im not allowed to leave my desk and find him, im new here I don't know who he is, I don't know how to transfer a call. now we have been told our bill is past due and we have to pay a late fee even though honda finance has no record of our account. go somewhere else, this place is the epitome of a bad car dealership. they give car dealers a bad name, are shady and have horrible customer service. More

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