Dewayne Ivory

My service appointment was easy to schedule and my advisor Dewayne kept me fully informed during the service. advisor Dewayne kept me fully informed during the service. More

by BRY-MAN Verified Customer Verified Customer

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DeWayne was absolutely awesome — he took care of everything with speedy, efficient service from start to finish. And Harley, the mechanic… I honestly can’t put into words how thankful and grateful I everything with speedy, efficient service from start to finish. And Harley, the mechanic… I honestly can’t put into words how thankful and grateful I am for the full attention, detail, and care he put into my vehicle. The turnaround time was incredibly fast, and the service exceeded every expectation. More

by Woodsonexec Verified Customer Verified Customer

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You want customers to place quality of dealer service over being cheap and going to a low cost provider - but everything I see lately from ownership says that you are super cheap so it cones across as hy over being cheap and going to a low cost provider - but everything I see lately from ownership says that you are super cheap so it cones across as hypothetical when you charge the rates you do but then insult me with a 5 dollar coupon in the mail (seriously?! - I get more than that from the grocery store…) and also pass along your credit card fee to me - which is the cost of doing business. Jimmy Ellis should be embarrassed by these amateur biz practices. This is NOT what I would expect from a Jim Ellis dealership. More

by CHRISSCARTER2003 Verified Customer Verified Customer

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Dwayne had everything prepared, and his response was excellent. He was amiable and willing to assist wherever necessary. excellent. He was amiable and willing to assist wherever necessary. More

by DIMYCO Verified Customer Verified Customer

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No I'm now having electrical problems with my car ever since I got it back from this shop since I got it back from this shop More

by Donnag6969 Verified Customer Verified Customer

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I had rough idle, check engine light flashing and alerts for service ESC, Forward Collision not available and Service traction control. Jim Ellis dealership diagnosed lifter failure and bad camshaft. After for service ESC, Forward Collision not available and Service traction control. Jim Ellis dealership diagnosed lifter failure and bad camshaft. After 30 days all the exact same symptoms have returned. After repeated (at least 4) trips to the dealership. I'm told that they can't recreate the alerts and therefore cannot make any repairs. So I'm stuck with an unreliable $80,000 Yukon SLT 5.3. The engine replacement was a misdiagnosed and therefore I should be refunded or that $5,000 I paid for a new engine should go toward the correct diagnosis in order to make me whole especially since I ama loyal customer who have purchased 3 GM vehicles. This make me want to find a more reliable non GM vehicle! The issues I'm having is a known wider issue for GM which makes it even more disheartening that they continue to allow their customers who invest so much money to go thru this! More

by Tony Verified Customer Verified Customer

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Dewayne was a great service advisor. He was friendly and kept me posted on the time needed for the service. It actually took less time than what he originally stated, I was very pleased He was friendly and kept me posted on the time needed for the service. It actually took less time than what he originally stated, I was very pleased with that! More

by Hmcleod33 Verified Customer Verified Customer

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