Dexter Dawson

I purchased a 2018 dodge journey from The Sharpest Rides on 4/29/2025. Before I even reached my house the check engine light came on and the car started overheating. The customer care manager Frankie had th on 4/29/2025. Before I even reached my house the check engine light came on and the car started overheating. The customer care manager Frankie had the car towed to a shop they contract with called Next Gen, they told me a part they already fixed was faulty so they replaced a hose, told me the car over heating made the car throw the check engine light on and assured me they fixed the problem I also want to add just replacing that took a week and a half. I picked it up May 10th, the car started overheating after driving it about 45 minutes, I had a family member who is a mechanic look at it and he told me to give the car right back to them because the issue is either a cracked cylinder block or cracked head gasket. I called Frankie on Monday May 12th after I got off work, he told me he would have it towed back the next morning which he did. So from May 13th until the 16th I waited, didn’t hear anything so I followed up asking for any answers and I still don’t have one. I have been able to drive this car maybe four times since I purchased it and I am a single mother of five children who can’t afford to not have transportation after giving them 2k down, they don’t have any loaner cars, they don’t know what’s wrong so I can’t move forward with a claim and at this point I just want my money back or the car to be fixed and not sit in a “diagnostic” stage for weeks. I have reached out to the General Manager Daren who listened to what I had to say but wasn’t very helpful with a solution which I made very clear that I needed some source of transportation immediately since they sold me a car that doesn’t properly run, Daren told me that I would be getting a call or answers by the end of business today May 17th 2025, the shop closed at noon today so I know I will now have to wait until Monday and I am beyond upset More

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Excellent customer service! He took his time to show us around and find exactly what we were looking for. Awesome experience I'll be buying from him again. He took his time to show us around and find exactly what we were looking for. Awesome experience I'll be buying from him again. More

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