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Diana Benitez

Overview Reviews (20)

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Diana Benitez

BDC Representative

Starks Ford of Queens - Jamaica

139-40 Queens Blvd
Jamaica, NY 11435

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4.0

20 Reviews

Overview Reviews (20)

Dealership Experience

1 yr, 9 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English

Spanish

4.0

20 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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20 Reviews of Diana Benitez

January 03, 2026

Dealership Rating

Employee Rating

Quip all well FCC do bd FB h DM h Ed fed e as s as More

by ARMAND5458

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen, Debbie D, Raheem Hamilton

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Jan 06, 2026 -

Starks Ford of Queens - Jamaica responded

It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!

December 11, 2025

Dealership Rating

Employee Rating

The dealership provides no communication or feedback, misleads customers during the sales process, and refuses to repair obvious factory defects. misleads customers during the sales process, and refuses to repair obvious factory defects. More

by DZMITRYI0307

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Reginald Williams

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Dec 15, 2025 -

Starks Ford of Queens - Jamaica responded

We’re sorry to hear about your experience. This isn’t the level of service we aim for. Please reach out to our management team so we can review what happened and work toward a resolution. -David Wells, 718-885-8000 ext 215

Dec 17, 2025 -

DZMITRYI0307 responded

This situation constitutes a clear case of misrepresentation at the time of sale. I was explicitly told by the sales manager that the vehicle was equipped with both a front and rear camera. The front camera is physically installed and clearly visible, which reasonably reinforced that representation. The only indication otherwise was a single “–$600” line buried among dozens of line items on the window sticker. It was never highlighted, explained, or called out in any meaningful way. Expecting a customer to identify and correctly interpret one factory credit among an extensive list of features and pricing details—and to assume that visibly installed hardware is non-functional—is unreasonable and misleading. As a result, I purchased a ~$60,000 vehicle with no front parking sensors and a front camera that is physically present but unusable, contrary to how the vehicle was represented during the sales process.

November 30, 2025

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Employee Rating

Great service great follow up. Staff professional kind and never try to oversell their products Staff professional kind and never try to oversell their products More

by Jeanene

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen, Debbie D, Raheem Hamilton

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Dec 01, 2025 -

Starks Ford of Queens - Jamaica responded

Jeanene, thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

October 13, 2025

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Employee Rating

I have been going to this dealership for years because they know what they're doing, are always polite and helpful, and I never have a problem with anything or anyone. Totally recommend! they know what they're doing, are always polite and helpful, and I never have a problem with anything or anyone. Totally recommend! More

by CAROLKNAUERT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen, Debbie D , Henry Dominguez

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Oct 14, 2025 -

Starks Ford of Queens - Jamaica responded

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

September 19, 2025

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Employee Rating

Horrible charging people for repairs they didn’t provide. When I asked for my old parts can’t show it to us. When I asked for my old parts can’t show it to us. More

by edy_bastien

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen, Debbie D

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September 07, 2025

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Employee Rating

This is my second Ford purchase, and choosing this dealership was a great choice. I picked up a van this time. The sales staff were positive, patient, and helpful. Especially the salesperson (Erjoyce) dealership was a great choice. I picked up a van this time. The sales staff were positive, patient, and helpful. Especially the salesperson (Erjoyce). Thank you. More

by Mike

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sal Ambrosio, Reginald Williams, Jaewon Yi, Yvonne Brown, Arash Saedi, Gregory Cohen, Debbie D

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Sep 08, 2025 -

Starks Ford of Queens - Jamaica responded

We're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Starks Ford of Queens!

August 06, 2025

Dealership Rating

Employee Rating

Great experience from start to finish. Joe was great credit guy great and the delivery was excellent Joe was great credit guy great and the delivery was excellent More

by SALES@SHOPPRISCO.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen, Debbie D

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Aug 07, 2025 -

Starks Ford of Queens - Jamaica responded

We take great pride in our customer service and it is extremely rewarding to get feedback like this. Thank you for choosing Starks Ford of Queens!

August 06, 2025

Dealership Rating

Employee Rating

This dealership has been very helpful to me and has help me along through the whole process of buying a great vehicle. I would tell everyone to buy from them. Great people me along through the whole process of buying a great vehicle. I would tell everyone to buy from them. Great people More

by Anthony Williams

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Seth Brettler, Sal Ambrosio, Reginald Williams, Arturo Cantillo, Gregory Cohen, Jesus Alvarez

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Aug 06, 2025 -

Starks Ford of Queens - Jamaica responded

Anthony, we're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Starks Ford of Queens!

July 25, 2025

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Employee Rating

I like it a lot, I'm very happy. I'm getting a lot of compliments on it. I'm getting a lot of compliments on it. More

by MD ISLAM

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, David O'Brien

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Jul 28, 2025 -

Starks Ford of Queens - Jamaica responded

When customers are happy, we're happy. Thanks for letting us know of your positive experience at Starks Ford of Queens!

July 20, 2025

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Joes is an absolute rock star and a great person. Will recommend everyone to him. Will recommend everyone to him. More

by BROOKS.MEEK

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Seth Brettler, Sal Ambrosio, Reginald Williams, Gregory Cohen, Jesus Alvarez

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Jul 21, 2025 -

Starks Ford of Queens - Jamaica responded

We love hearing when our staff is able to go above and beyond your expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!