Diane Guevarra

Two months ago, I wrote a review with 1 star  should be no star. Today, I want to share the latest updates with all fellow car shopping customers. THIS PLACE IS A SCAM!!! Here’s the continuation of my b no star. Today, I want to share the latest updates with all fellow car shopping customers. THIS PLACE IS A SCAM!!! Here’s the continuation of my bad experience at this dealership. After writing the review, Diane Guevarra, holding the job title of Owner Loyalty Manager, responded to my review. So I reached out to her directly to address the issues. During our initial conversation, it was professional, pleasant, and agreeable. She collected all the details of the issues and said will share/discuss with management to determine the next steps. The next day, I followed up with Diane, she connected me with Omar, who is the General Manager at Golden State Nissan. It was not a pleasant conversation with Omar. He basically denied everything that was promised and tossed the ball back to Cal, the Assistant GM and his team to handle. After many more phone calls for status, we finally got the car delivered on December 7, 2023. Cal, the Assistant GM had agreed to 7 times of complimentary gas fill for all the trouble we experienced. He said each time we are almost out of gas, we need to call them to request a gas fill, then they will send someone to drive to my uncle’s house (which is about 40 miles away) and deliver a tank of gas. Are they out of their mind??? I asked Omar, the GM if they can honor a gas debit card or gift card instead of calling them each time? Omar said since Cal made the promise, he will need to confirm with Cal first. Well, I never got to the bottom of this. A week later, I called asking to speak to Omar, they said he no longer works there. The GM is now Cal. Great, I thought. I can talk to Cal. But that was not the case. Each time I call, the person answering the phone would say he is buy with a customer, or he is not in at the moment, but will be in later. There is all kinds of excuses and I was never able to talk to Cal. My uncle’s car ran out of gas having to attempt to reach Cal for a week with no luck getting a hold of him, we had to fill our own gas. Bottom line, their promise is fake and their tactic is to dodge you and they don’t have to do as they say. There is another challenge with this car purchase transaction and that is the $5,000 dollar of warranty we paid for warranty service for five years. I have put in writing to request for cancellation of the warranty on 12/27/23 and request for our money back. They are saying it could take up to 3 months to process the cancellation and get our money back. Up to this point, there is no word from them on the cancellation status. I am really disappointed with their service and really questioned why they are still in business. If you intend to buy a car, do not take their promise seriously. And I suggest you to think again or think three times before you proceed. More

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This office always provides me with courteous and efficient service whenever I go to them for service. efficient service whenever I go to them for service. More

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