Dianne Burnham | Page 6

Friendly and professional We like the one price deal. We appreciated the friendliness and professionalism of the employees we dealt with. The dealership is beautiful. Overall i We like the one price deal. We appreciated the friendliness and professionalism of the employees we dealt with. The dealership is beautiful. Overall it was a very pleasant and efficient experience, even on a very busy day. More

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Amazing customer service John and Diane were both outstanding! The Dave in financing was equally as great. They worked with me answering all my questions along the way. They a John and Diane were both outstanding! The Dave in financing was equally as great. They worked with me answering all my questions along the way. They assured me that although I was buying used it was of the best quality! John took extra time to work with me. And Dave went above and beyond to help me get everything I needed together for the financing. I was treated as well as someone buying a $100k new Mercedes, when actually I was buying a 7k Mercedes-Benz. They also lowered the asking price to match the NADA value in the car. I will definitely make this my first choice when I look to buy another vehicle! I can’t say enough great things. I actually contacted 3 Mercedes-Benz dealerships in the area. Farmington has the best customer service as well as warranty! I had piece of mind buying a car that I knew the dealer would stand behind! More

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Diane was awesome. She took a personalized video of the car Dianne was a pleasure to work with. She answered all my question even after hours. She took a personalized video of the car I was interested in. I wou Dianne was a pleasure to work with. She answered all my question even after hours. She took a personalized video of the car I was interested in. I would recommend and this dealership to anyone!! More

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Very comfortable buying experience. Great service and very comfortable environment. I will definitely be back! I was impressed with how well I was treated and couldn't have asked for a Great service and very comfortable environment. I will definitely be back! I was impressed with how well I was treated and couldn't have asked for a better experience. More

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Dianne is very professional Diane does an amazing job sharing all the information about the car through video. Very well done. She is a pleasure to work with and knows her cars w Diane does an amazing job sharing all the information about the car through video. Very well done. She is a pleasure to work with and knows her cars well. More

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Disappointing Used Car Experience at an Import Dealership I set a nationwide search for a very specific vehicle, and I was thrilled when I found a match that happened to be arriving at a dealership that I hav I set a nationwide search for a very specific vehicle, and I was thrilled when I found a match that happened to be arriving at a dealership that I have driven past a hundred times while visiting family. My first hesitations with the dealership happened when I was dealing with David Trujillo who was somewhat pushy in getting a deposit on a vehicle he didn't even have on his lot. Jon Barber was my sales advisor, and he assured me if the car had anything less than what they thought, I would be refunded. So, I put a bravely put a deposit on a vehicle that they hadn't even seen. Fast forward through making a decision and deciding with purchasing the vehicle. I told for about 36 hours that my car was ready to be picked up by the truck that was going to transport it to me and was all but told it was scheduled to be picked up on one evening only to find out it did not in fact get picked up. The only reason my car arrived quickly was because the driver of the truck (after it finally got picked up) was trying to beat a winter storm on his way home to the East Coast. This was a minor annoyance, but there were greater disappointments in the transaction. In retrospect I realize the sale was set up poorly. First of all, I live out of state. My temporary tag expired 03/10/2018. On 03/07, I still had not heard from Linda in titling that my paperwork had been sent to the DMV, nor had I received any paperwork. I called Linda, whose only job is properly titling vehicles, and she overnighted my paperwork to me, which I walked to the DMV on 3/9. While at the DMV, I had the surprise finding that no one (not Jon, not Linda, not David) did any work in setting up the purchase of my car to look up my local sales tax rate. A simple Google search provides the proper sales tax rate. This missing step meant I got to write a surprise check for $1200, which was disappointing. I called the dealership after registering my vehicle to ask how a sales tax can be underestimated by $1200, and David Trujillo proceeded to condescend me and make excuses about his staff. He wouldn't acknowledge that his staff messed up, nor would he validate my disappointment in the transaction. I thought I was finally done dealing with this dealership, but I received a surprise letter on 3/26 from my state DMV stating they were missing a very important reassignment of title document. The only 2 5-star people at this dealership are Diane, who answered the phone when I called and Dave Laccoarce who assured I would thankfully not have to deal with David Trujillo again. I was incredibly frustrated, and Dianne was a professional saint who made sure I could talk to someone that wasn't David Trujillo or Jon Barber or Linda. Dave called me and admitted the sale wasn't set up well and that none of what I mentioned above should have ever happened. It was late in the evening when we talked, but he was very adamant he would handle the situation and I trusted him. He called me the next morning and emailed me a copy of the missing document and apologized again for the hassle of doing business with them. Dave noted that my account had mentioned that they called my local DMV to do a line by line tax assessment -- on 3/9. It was done after I had called them to inquire about my sales tax surprise. I will never ever work with this dealership again, nor will my family that lives super close to them. David Trujillo was more interested in my step-father's car (my step-dad took him for a test drive in HIS car when my step-father went to look at my car) than he ever was in being helpful. Jon Barber just seemed incredibly inexperienced and everything I would expect in a car salesman. It was a superficial experience and all he wanted was another sale. David Trujillo is also incredibly inexperienced in the industry and really has no idea how to relate to customers. I'm incredibly grateful for Dianne and Dave who were more like what I would expect to deal with at a Mercedez-Benz dealership, and I am more than pleased with their customer service experience. More

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Fantastic Great people the whole process is what you they say and advertise. They want to help with your needs and make buying a car very easy Great people the whole process is what you they say and advertise. They want to help with your needs and make buying a car very easy More

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Amazing selection and staff with integrity! After some minor misunderstanding on a prior car, these guys stepped up and delivered to help me get the car of my dreams. It’s nice to see customer s After some minor misunderstanding on a prior car, these guys stepped up and delivered to help me get the car of my dreams. It’s nice to see customer service at this level and I look forward to our relationship in the future! More

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Amazing Experience! My husband and I had an amazing buying experience at Mercedes-Benz Farmington! Dianne Burnham took care of us from start to finish! She thoroughly exp My husband and I had an amazing buying experience at Mercedes-Benz Farmington! Dianne Burnham took care of us from start to finish! She thoroughly explained every step and walked us through our test drive to signing our final finance papers. It was so refreshing to only have 1 person to deal with through the whole process instead of 3-4 different people asking us the same questions over and over! Talon Hurst helped us get the app downloaded and made sure we knew how to use it before we headed out the door without feeling rushed! Mercedes-Benz Farmington has the best prices and the best customer service! We will definitely be back next time we are in the market for a car! More

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Unparalleled Cistomer Service While shopping for a luxury family vehicle we visited approximately five dealerships. Diane and the team at Mercedes-Benz of Farmington where just th While shopping for a luxury family vehicle we visited approximately five dealerships. Diane and the team at Mercedes-Benz of Farmington where just the right amount of everything. They called when they said they were going to, sent emails to see where we were in our decision making process, and gave us the space we needed to make our choice. We would recommend them to anyone looking at purchasing a vehicle. More

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