Scheduled an appt with William.
I showed up a little early and meet with Diego who went to get William. William without even coming out to introduce himself asked Diego to ask me if
I showed up a little early and meet with Diego who went to get William. William without even coming out to introduce himself asked Diego to ask me if it was ok if Diego could help me. Not sure what William was doing but I confirmed my appointment with him and that came off a little rude, and made me feel like I wasn’t important enough for him. William could have come out to ask me directly. I would have respected that.
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by jason.compher
Verified Customer
Verified Customer
Other Employees Tagged:
Walter Mundt
Jul 25, 2025 -
Showcase Honda responded
We genuinely admire your decision to schedule an appointment with us and appreciate you taking the time to share your experience. We understand how the initial interaction may have felt impersonal when our team member communicated through another colleague rather than speaking with you directly. We take pride in making every customer feel valued and important, and your insights will help us ensure our service approach reflects that commitment.
Great car buying experience.
Diego was very helpful and attentive. Also, the finance manager made it a very smooth process. I will refer this dealership.
Diego was very helpful and attentive. Also, the finance manager made it a very smooth process. I will refer this dealership.
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by JCBELL0
Verified Customer
Verified Customer
Jul 22, 2025 -
Showcase Honda responded
We are delighted to hear that Diego provided you with such helpful and attentive service throughout your visit. It's fantastic to know that our finance team also contributed to making your process seamless and stress-free. Your satisfaction means everything to us, and we truly appreciate your trust in choosing our dealership. We are honored that you would recommend us to others and look forward to serving you again in the future.
Patient kind attentive kept me informed all the way also
offer me water and check if am okay
offer me water and check if am okay
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by ETHA99
Verified Customer
Verified Customer
Jul 21, 2025 -
Showcase Honda responded
We are thrilled to hear that our team provided you with such caring and thoughtful service. It means so much to know that you felt well-informed throughout your visit and that our staff took the time to check on your comfort and offer refreshments. Your kind words about the patient and attentive service you received truly brightens our day.
Sales portion: EXCELLANT.
finance portion: less than satisfactory, The finance person did not follow through with what was presented. The end rate was better, but the "pitch/
finance portion: less than satisfactory, The finance person did not follow through with what was presented. The end rate was better, but the "pitch/fast talk" bothered me. You need more honesty, less pressure to get my referral for overall satisfaction. Give the pre-owned sales unit bonuses!!! Blessings...
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by GDSWOMN
Verified Customer
Verified Customer
Jul 17, 2025 -
Showcase Honda responded
We understand your concerns regarding the finance process and appreciate you bringing this to our attention. We recognize that clear communication and transparency are essential, and we take your feedback about the presentation and follow-through seriously. Your comments about wanting more straightforward interactions resonate with us, as we strive to build trust through honest and authentic service.
We are glad that the final rate worked out better for you, and we truly value your suggestions about recognizing our pre-owned sales team. Your insights help us continue improving our processes and ensuring every customer has a positive experience from start to finish.
Mr. Camilla was a joy to work with. He made the loan to
my son’s auto easy to complete. He is a very good representative of your business.
my son’s auto easy to complete. He is a very good representative of your business.
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by MKERWOOD21
Verified Customer
Verified Customer
Jul 17, 2025 -
Showcase Honda responded
We are delighted to hear that working with our team member made the auto loan process smooth and straightforward for your son. It means so much to know that you found our representative to be such a positive reflection of our dealership. Your kind words about the exceptional service you received truly make our day. We appreciate your trust in Showcase Honda and look forward to serving you and your family in the future.
I had a great experience at Showcase Honda recently and
wanted to give a shoutout to Diego, the salesman who helped me throughout the process. From the moment I walked in, Diego was professional, friendly,
wanted to give a shoutout to Diego, the salesman who helped me throughout the process. From the moment I walked in, Diego was professional, friendly, and genuinely helpful. He answered all my questions with patience, never made me feel rushed or pressured, and took the time to make sure I found the right vehicle for my needs. The whole process,from test driving to financing, was smooth. Overall good experience.
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by SCOTTKARRAKER
Verified Customer
Verified Customer
Jul 16, 2025 -
Showcase Honda responded
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that Diego provided you with such exceptional service throughout your visit. It means a great deal to us that he was able to answer your questions with patience and helped you find the perfect vehicle without any pressure. We take pride in ensuring our customers have a smooth experience from test driving through financing, and it sounds like Diego truly delivered on that commitment.
Finance guy almost made me walk away from buying the car
but everyone else was good.
but everyone else was good.
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by HOWARDALEX21
Verified Customer
Verified Customer
Other Employees Tagged:
Diego Escamilla
Jul 09, 2025 -
Showcase Honda responded
Thank you for taking the time to share your feedback about your experience at Showcase Honda. We understand your frustration with the finance process and are sorry to hear that you felt this way during that portion of your visit. Your concerns about the finance experience are important to us, and we value this feedback as it helps us improve our service.
We are pleased to hear that the rest of our team provided you with good service throughout your visit. Our goal is to ensure every aspect of your car buying experience meets your expectations, and we appreciate you highlighting both the positive interactions and the area where we fell short.
Thank you for choosing Showcase Honda for your vehicle purchase, and we hope you are enjoying your new car.
I was very impressed with how friendly everyone was and
they weren't just trying to sell you like most people, they actually talked and made you feel good about a decision. they were very professional and
they weren't just trying to sell you like most people, they actually talked and made you feel good about a decision. they were very professional and i will be coming back for my next car!
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by Nick Kempton
Verified Customer
Verified Customer
Other Employees Tagged:
Walter, Mundt
Jun 23, 2025 -
Showcase Honda responded
Thank you for your fantastic review, Nick! We're thrilled to hear that our team made your experience enjoyable and professional. We can’t wait to welcome you back for your next car purchase!
Very helpful and made sure I found the perfect car for my
daughter. Love this place
daughter. Love this place
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by SEAN.NAVAGE
Verified Customer
Verified Customer
Apr 21, 2025 -
Showcase Honda responded
Thanks for the wonderful feedback, Sean! We're thrilled to hear you found the perfect car for your daughter. Providing great service is our priority, and we're glad you had a positive experience. Looking forward to helping you again in the future!
No second key provided on a 2018 Honda accord.
Unacceptable. Was not informed prior to taking ownership.
Unacceptable. Was not informed prior to taking ownership.
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by PMRUSA
Verified Customer
Verified Customer
Dec 13, 2024 -
Showcase Honda responded
We understand your concern about the missing second key for your car. As a reminder, with pre-owned vehicles, additional items like a second key are not always included. However, we do want to ensure you're taken care of. Please reach out to Lindsay Voss, our Customer Relations Manager, at 602-604-6539 or via email at lvoss@vtaig.com.
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