Diego Ortiz | Page 3

Everyone at Empire was very professional,respectful and very courteous especially my sales person Aisha Green she was absolutely wonderful to work with as was the sales manager Josh Haynes.I would definite very courteous especially my sales person Aisha Green she was absolutely wonderful to work with as was the sales manager Josh Haynes.I would definitely buy another truck from them.I highly recommend this dealership More

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There was a small hiccup involving My purchased but this dealership went above and beyond to make things right. They have a customer for life. I could not have asked for more in making my purchase an excell dealership went above and beyond to make things right. They have a customer for life. I could not have asked for more in making my purchase an excellent experience More

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I went there to purchase a Jeep wrangler they had listed on line for $16749 I met with a salesman called Vinson he told me that the price was non negotiable and that I needed to finance to take advantage of on line for $16749 I met with a salesman called Vinson he told me that the price was non negotiable and that I needed to finance to take advantage of the price so I drove the Jeep liked it and put a deposit on it after putting the deposit on it I was told by Vinson that I could not take the vehicle home because it had not been inspected by the shop so I agree to pick up the car the following week so a week later i called Vinson and asked him if it was ready he told me yes come down you are approved to my surprise the Jeep had not been touched by the service department he gave me all sorts of excuses and explained that he could not deliver the vehicle that I needed to wait a few days I became suspicious and asked to see the financing terms to my surprise the price of the truck had been raised to $22500 his explanation to me was that the bank charged me a bank fee for my credit being a bit challenged this people have a slogan that says EMPIRE WHERE YOU ARE TREATED LIKE ROYALTY it should say empire we’re you are treated like royalty if you have good credit. To end this I cancel the deal I asked for my deposit back and not one manager or any of the upper staff came out to apologize stay away and take your business elsewhere More

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LOVE LOVE LOVE working with Alexander Gieraltowski! He was very knowledge of the different specs of the wrangler that I wanted and walked me through all my options. Alex worked around the clock and kep He was very knowledge of the different specs of the wrangler that I wanted and walked me through all my options. Alex worked around the clock and kept in touch giving me play by play of what was going on with my deal! I am extremely happy with the service provided!! More

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Aisha Green was great from start to end at Empire. Smooth sales process, I will refer her to anyone looking for their next car.!!!! Great experience, professional and friendly! Thank you so much for y Smooth sales process, I will refer her to anyone looking for their next car.!!!! Great experience, professional and friendly! Thank you so much for your help. Aisha Green treated us like royalty, we appreciate it very much, thank you very much! 👌😎👍 More

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We had a great and smooth experience, I’d argue it has been the fastest I’ve gotten in and out of a dealership in my life. Alex Gieraltowski was great. A really cool guy, my son loved him which made the p been the fastest I’ve gotten in and out of a dealership in my life. Alex Gieraltowski was great. A really cool guy, my son loved him which made the process even better More

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Empire Chrysler Jeep Dodge Ram of West Islip has been servicing my Jeep since moving to NY in 2021. When I finally made the decision to purchase a new Jeep, the professionalism and customer service i re servicing my Jeep since moving to NY in 2021. When I finally made the decision to purchase a new Jeep, the professionalism and customer service i received was above and beyond expectation. There was no pressure in making my purchase and my sales representative Alexander is the GREATEST ! More

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Manny worked relentlessly to make sure I got the vehicle I wanted for a price that fit my budget. He was quick to respond to my questions and concerns from beginning to end. I wanted for a price that fit my budget. He was quick to respond to my questions and concerns from beginning to end. More

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Update - I have been waiting for them to send the owners manual that was left at the dealer. I’ve followed up a few times but they are “checking”. Not sure what the issue is but not getting the same level o manual that was left at the dealer. I’ve followed up a few times but they are “checking”. Not sure what the issue is but not getting the same level of service now that I purchased the car. Original - Spoke with the sales manager before going in. He was knowledgeable and professional. I was demanding as I needed to ensure there were no surprises when I came in as I was coming from out of state. They honored everything we spoke about. More

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Manny was excellent. Very personable and have recommended him to people already. He even called me to follow up to make sure I loved my car after leaving the dealership Very personable and have recommended him to people already. He even called me to follow up to make sure I loved my car after leaving the dealership More

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