Digital AirStrike | Page 15

I took my car to the Kia service department and asked them to do an oil change and take a look at my breaks due to them making a sound. They did the oil change, but did not look at the brakes. I asked th them to do an oil change and take a look at my breaks due to them making a sound. They did the oil change, but did not look at the brakes. I asked the front desk person if they did and she said she would check. She took me to the back and said that she would take me to the manager, but she took me to who I thought was the manager, but was not. She asked about the brakes and if they looked at them, and the guy huffed and said I bet he “xxxxing wants it done xxxxing now doesn’t he?” That’s when I spoke up and said I don’t need to have it done now, but I need to know if it’s going to be an emergent issue or not. The guy, Mike, said let’s take a look. I then got in the car and showed him what the noises were, and he got out and looked at the rotors and said there is a rusty build up on the rotor. He said the Nissan department puts on aftermarket rotors, which I thought all rotors are aftermarket if it’s a used car, he continued and said all I have to do is reverse real hard a few times and slam on the break. At that time I knew that if I did that I would end up changing my brake pads because they would then be worn down. I asked him if they could turn the rotors and he said well I don’t need to do that and I am not going to touch it. He then repeated himself and said all you have to do is put it in reverse and slam on the brakes a few times. I ended up taking my car to another dealership and I was told that there should not have been a build up that size on the rotor. I was told that it should have been cut on the inspection since I only had the car two months. I then called my cells person and ask them about Edwards paying for the repair since this was an issue that, 1. Wasn’t caught on inspection and 2. The service department said they wouldn’t fix. After taking it to another repair shop, I was charged $300. I called Edwards and spoke to the general manager. He basically tried to pawn it off and say since it wasn’t done at our facility, we are not responsible for the payment. I replied with the reasons, not caught on inspection and a rust ring should not been built up to that point, that Edward should be responsible for the payment of the turning of the rotors. I explained again that I did not feel that I could take it to the service department at Edwards because I was told they would refuse to fix my car. The general manager stated “that does not hold water with me.” I have heard horror stories about Edwards in the past, but I thought I would give them a chance. That was a horrible mistake. Unfortunately my sales person, who was probably the nicest person I have met in the car dealership department, is stuck with that company. The general manager at Edwards a Kia an Nissan knows that there is a compensation account for issues like this and Could not even take responsibility for the poor service that his department gave me while I was there at Edwards Kia. It’s only $300 out of their account, due to their neglect to follow through on inspection and turn rotors, and tell me that they wouldn’t fix it and the service department saying “I bet he wants it xxxxing fixed xxxxing now. Please, add this to your do not give a chance list because I thought I would. I had a great experience during the sales, but everything there after has been horrible! More

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Twice I've had to get a chip fixed in my windshield and both times I showed up they say I've got to wait 3 hours for the guy to show up to fix it. Why schedule me when the guy can't fix it, or why not call both times I showed up they say I've got to wait 3 hours for the guy to show up to fix it. Why schedule me when the guy can't fix it, or why not call me in advance to tell me he is going to be late? More

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Great deal. No hassles and transparent. Doug was great. Honest no hidden costs. I’d recommend to anyone. Friendly and professional. Found exactly what we wanted, Honest no hidden costs. I’d recommend to anyone. Friendly and professional. Found exactly what we wanted, More

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Heath And Scott took great care of me. I was in and out pain free. Great guys to work with and I would recommend them to anyone. pain free. Great guys to work with and I would recommend them to anyone. More

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Edwards Kia is the best!!! My mom has fragile health and with the COVID-19, I thought I had to cancel my service appointment. But Edwards Kia came to the rescue! They came to my home to pick up my car, sent with the COVID-19, I thought I had to cancel my service appointment. But Edwards Kia came to the rescue! They came to my home to pick up my car, sent a video showing the inspection of my car, called to make sure I was happy with everything, and they are going to wipe everything down with Clorox wipes before handing the car over to me. They really are going above and beyond to make sure my family and I feel safe during the pandemic. Thanks Edwards Kia for everything you do! More

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I am very happy with my Kia Sportage.Dave stahr went above and beyond to help with my questions and concerns. Awsome salesman and got me into a new vehicle. above and beyond to help with my questions and concerns. Awsome salesman and got me into a new vehicle. More

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Experience was great .this is my fourth car I bought here now. Lots of vehicles to choose from. Dave stahr is great at what he does. now. Lots of vehicles to choose from. Dave stahr is great at what he does. More

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Steve was awesome got my wife into a new Soul and she loves it!! She has real bad anxiety and they took phenomenal care of her!! loves it!! She has real bad anxiety and they took phenomenal care of her!! More

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Excellent leasing service I needed to get my daughter into a (first) new car that fit within her budget. I worked with Mike Cain in advance (I live out of state) to get all I needed to get my daughter into a (first) new car that fit within her budget. I worked with Mike Cain in advance (I live out of state) to get all the arrangements made subject to visiting the dealership. He did a great job working with me in advance and I flew into the area the day before and my daughter and I went into the dealership the next morning. She drove the car and "approved" the deal and we completed the paper work and financing within 60 minutes. I was very impressed with Mike and he made sure we had access to every dealer or manufacturer incentive. My daughter is thrilled with the new wheels. Thank Edwards! More

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