Dimitri Kreatsoulas | Page 5

Excellent, Attentive and Expedient Service!! I took my '16 Expedition to Sayville Ford for an oil change, and assistance with a headlight issue I was looking to have corrected under warranty as I I took my '16 Expedition to Sayville Ford for an oil change, and assistance with a headlight issue I was looking to have corrected under warranty as I had purchased the truck recently and it was used. I decided to give Sayville Ford a try after doing some internet research on nearby Ford dealers. Made a service appointment for a Monday and arrived 10 minutes early - the truck was checked in immediately. Service advisor Dimitri Kreatsoulas was extremely friendly and took the time to listen to my concerns about the headlights and assured me he would do what he could to assist me. The oil was changed expeditiously while I waited and Mr. Kreatsoulas assured me he would keep me posted about headlight issue. Two days later (Wednesday), I received a phone call that new headlights were in as well as some wheel locks I had ordered previously. Appointment was made for Friday (5 days from first visit) to have headlights replaced under warranty and have the wheel locks installed. That visit was under an 1 hr! I was extremely pleased with the service I received, and truly grateful that Mr. Kreatsoulas worked with Ford to replace my headlights under warranty - and it was done super quick! Glad I chose Sayville Ford for service and I will be bringing my truck there for all my maintenance/service needs. More

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Excellent This dealer has great workers in all department. I never left upset. The service department goes above and beyond to make sure they fix whatever it is This dealer has great workers in all department. I never left upset. The service department goes above and beyond to make sure they fix whatever it is you need and have you on your way with a smile on your face. More

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Details matter. In this digital age we live in, I find more often than not, good help is harder to come by. I can admit in a previous career, almost 20 years ago, I w In this digital age we live in, I find more often than not, good help is harder to come by. I can admit in a previous career, almost 20 years ago, I was in the auto service industry so I can be particular. Just keep that in mind when you read the following. After a less than positive experience with different service agent, Dimitri saved the day. He was attentive, friendly, honest and most of all took care of all of my concerns on what was a negative experience earlier in the week. Not only did he take the time to explain why the agent earlier in the week had substandard ability to provide A+ service, for the technical issues anyway, but he went above and beyond explaining things my sales representatives didn't even bother to go over with some of the packages I got with my vehicle. If you are in the Sayville area, make sure you ask for Dimitri. Diana is also a great person to work with. They have both done a great job for 2/3 of my service interactions. They should be commended by management. It is ultimately the people who make the difference in a service scenario. Its a hard job since many of the sceanrios are due to something being broken or failing in the vehicle we depend on. And it is the both of them who get the credit for my continued relationship with Sayville ford. Thank you both for your professional service. More

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Service needed on my new 2016 Edge Sport Sayville Ford's Service is superlative! From the moment you pull your car into the garage, the customer is met a level of professionalism that many b Sayville Ford's Service is superlative! From the moment you pull your car into the garage, the customer is met a level of professionalism that many businesses are lacking these days. Danny and Demitri should be praised for the optimal service they provided to me last week. The customer service at Sayville is fantastic which is why. last week we just purchased our 4th car/truck our company this year! Thank you Danny and Demetri! Appreciated all you did to make my experience a positive one. Carol A. Seitz Therm-A-Trol, Inc. More

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Purchase of my 2016 Ford Super Duty I purchased my F150 from Sayville Ford back in 2009. It was probably the best vehicle I've ever owned. Yet I always had my eye on the big 3/4 ton beau I purchased my F150 from Sayville Ford back in 2009. It was probably the best vehicle I've ever owned. Yet I always had my eye on the big 3/4 ton beauties. Dealerships have an unfair reputation for ripping off customers on service work but I put more emphasis on peace of mind knowing the job is done right by people who know the vehicles best. With that in mind I always went to Sayville Ford for service and was always pleasantly surprised by the quality of service and fair pricing. So recently when I was in position to upgrade to the King of all trucks there was little choice. I met Shaun Blanco and he gave me a list of options based on what I wanted and soon settled on a Lariat Supercab long bed. Shaun was friendly and straightforward and didn't try to steer me away from what I wanted. He seems to love what he does and takes pride in his work which is big with me. My first ride with my new truck was unfortunately straight to work but that didn't stop me from enjoying what to me is the best vehicle on the road. The quality of my new truck in terms of comfort and luxury is exceeded only by its strength and durability. I look forward to seeing the odometer turn over more than a few times until I'm forced to give it up. Thanks to Shaun and everyone at Sayville Ford for the great experience ? More

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Excellent Customer Service from Dimitri K I had an issue with my vehicle breaking down on me with only 10,000 miles which I came to find out was the throttle body. The reps at Ford would not g I had an issue with my vehicle breaking down on me with only 10,000 miles which I came to find out was the throttle body. The reps at Ford would not get me a rental reimbursement so the rep Dimitri at Ford got my car in immediately and had it back to me by 10 Am so that I would not have to worry about being without a car and needing a rental. I will only go back to Sayville Ford from this point on and will recommend them to anyone needing service on a Ford vehicle to go there and see Dimitri. I was very impressed and very grateful with the level of service. More

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Incompantant staff Purchases a used 2011 f250. Told the salesperson that there was a whine from the transmission, amount some other problems with the truck. All the prob Purchases a used 2011 f250. Told the salesperson that there was a whine from the transmission, amount some other problems with the truck. All the problems were written down on the original contract. The truck was never detailed, I was told that the person that does the detailing went home sick and that when I bring it back to have the repairs made, it would get detailed. The front seatbelt is frayed and is a safety issue for the state inspection. Sayville ford says it is fine, yet takingjit to 3 other inspection shops, all three says it won't pass. Also with the transmission, it took a month to get it repaired correctly. Sayville ford cracked on of the side view mirror cases and told me they would replace it. After asking more then once when it will be replaced, I was told they would replace it with an after market n mirror. All the repairs glad to go through the used car manager, who changes his story every time you talk to him. Everyone passes the buck. The only helpful person was Fran from the service department, the rest are all incompetent. I will never go back to purchase another vehicle from then nor recommend them to anyone. More

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Our salesman Benny Garaci Our salesman Benny Geraci is a wonderful young man! He tried very hard to locate the car we wanted and he did! We love our new car and are still le Our salesman Benny Geraci is a wonderful young man! He tried very hard to locate the car we wanted and he did! We love our new car and are still learning all the gadgets and gizmos that are in it.. We would recommend this dealership and the people that work there Dimitri Kreatsoulas was our service person, he too was very professional and helpful with any issues we had. More

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Bought 4 Cars from this dealership.. The sales staff Especially Jack Frost is a great guy who thinks about his customers.. And the service dept. is great..Thumbs up for Sayville Ford... The sales staff Especially Jack Frost is a great guy who thinks about his customers.. And the service dept. is great..Thumbs up for Sayville Ford... More

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great expirence John Frost was kind, gentle, helpful,knowledgeable, courteous, very professional. He made us feel comfortable about leasing and happy to once again to John Frost was kind, gentle, helpful,knowledgeable, courteous, very professional. He made us feel comfortable about leasing and happy to once again to procure a vehicle at Sayville ford. More

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