Dina Vella | Page 2

I went into the dealership prepared to spend all day and deal with pressure sales as I have had to do in the past when buying a new car. The experience was quite the opposite and very positive. Frank Ro deal with pressure sales as I have had to do in the past when buying a new car. The experience was quite the opposite and very positive. Frank Romero was excellent and he made the entire process quick and seamless. I was in and out of the dealership with the new car in less than 2 hours including doing all the paperwork for financing. There was no hard sell and the pricing was fair. Frank even got me a $1,000 rebate which I was not expecting. Very positive experience and I will be back for my next car purchase. Aseem More

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This is my third escape that I have leased with Dennis Cullen. I’ve been very satisfied and that is the resting have returned Cullen. I’ve been very satisfied and that is the resting have returned More

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Always have options, great service and customer service. I have used Hempstead Ford for over 10yrs and have never been disappointed. I have used Hempstead Ford for over 10yrs and have never been disappointed. More

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Spiro Zaharis 3327 160th Street Flushing NY, 11358 917-682-8687 spiroaxis@gmail.com Attorney General State of New York Bureau of Consumer Frauds and Protection 28 Liberty Street 15th FL N 11358 917-682-8687 spiroaxis@gmail.com Attorney General State of New York Bureau of Consumer Frauds and Protection 28 Liberty Street 15th FL NY NY 10005 NYC Department of Consumer and Worker Protection Consumer Services Division 42 Broadway 9th FL NY NY 10004 Bureau of Consumer & Facility Services Department of Motor Vehicles PO Box 2700-ESP Albany NY 12220 Unresolved repairs for 2018 Ford Explorer VIN# 1FM5K8GT6JGC60115 To whom it may concern: I am writing to formally lodge a complaint against HEMPSTEAD FORD LINCOLN 301 N Franklin Street Hempstead NY, 11550 regarding a series of issues I have faced while availing myself of their services. Despite my best efforts to resolve these matters directly with the company, and the manufacturer, I find myself in a frustration that requires your immediate intervention. On numerous occasions, I brought my 2018 Ford Explorer VIN# 1FM5K8GT6JGC60115 to Hempstead Ford Lincoln for repairs, as the vehicle/appliance was experiencing on going check engine light/transmission issues from year 2020. I entrusted them with the task of diagnosing and rectifying the problem, and I had expected to receive timely and satisfactory service in return since I have been a loyal repeat customer of theirs. 1) Incomplete Repairs. Despite the assurances the repair performed on my vehicle was incomplete, malfunctioning and still is not complete, making it unreliable and unsafe for my family for use. The vehicle is still in their facility. 2) Lack of Communication. Throughout the ongoing repair process, I have experienced a lack of communication from the service advisor John Lydon. Refusing to provide my service records in full detail. I was never informed about the progress of the repairs or the status of backed up parts. Vague responses from the gentleman who sold me the vehicle and the service manager, service associate was outright ignored. Considering these major issues, I am left with no choice but to escalate this matter to your esteemed office. I believe that the conduct of Hempstead Ford Lincoln not only VIOLATES my CONSUMER RIGHT but also reflects a pattern of unethical business practices that may be affecting other unsuspecting customers and their safety. I kindly request your intervention to help resolve this matter in a fair and just manner. Enclosed with this letter are copies of relevant documents, including incomplete repair orders, and my communication text messages with service advisor and manufacturer. I would like to express my gratitude in advance for your attention to this matter. Your assistance is crucial in helping me seek a just resolution to repair my vehicle and return it to my possession without causing any safety issues for my family and me. Please feel free to contact me at 917-682-8687, spiroaxis@gmail.com if you require any further information or clarification regarding this major ongoing complaint. Thank you for your time considerations. Sincerely, Spiro Zaharis Spiros Zaharis More

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Service team and John Lydon do an outstanding job. I highly recommend this dealership and service department. I highly recommend this dealership and service department. More

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This is my second lease of a Lincoln Nautilus. From the time I first walked into the dealership Karen treated me with respect and professionalism. Karen work hard to ensure I received the best pri From the time I first walked into the dealership Karen treated me with respect and professionalism. Karen work hard to ensure I received the best pricing on the car I wanted. More

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Mr. Stan Peddle was knowledgeable, helpful, pleasant, and engaging. He keep me informed of the process and I like his tutorial of the Car. engaging. He keep me informed of the process and I like his tutorial of the Car. More

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Bad vehicle service department very rude and irresponsibility Can’t believe I paid lots of money for my navigator and they behave you like pi’s of xxxx irresponsibility Can’t believe I paid lots of money for my navigator and they behave you like pi’s of xxxx More

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I recently had an excellent experience while purchasing out my Ford Escape 2020 from a lease. Dan was extremely friendly, knowledgable and patient in assisting me with the whole process, making it a smooth out my Ford Escape 2020 from a lease. Dan was extremely friendly, knowledgable and patient in assisting me with the whole process, making it a smooth and stress free transaction More

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Rich was very helpful and very thorough. I always go to the Ford dealership to get my car fixed. I never have a any problems I always go to the Ford dealership to get my car fixed. I never have a any problems More

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