Diogo Camilo

I went in to test drive a truck. The mileage listed on the website and told to me by the employee sales rep was 29,575. After the rep went to get the car keys I looked at the carfax. The mileage listed on the website and told to me by the employee sales rep was 29,575. After the rep went to get the car keys I looked at the carfax. The car is a 2021 but had been purchased fall of 202. I see that the vehicle had oil changes at roughly 10k, 24k, and 45k by the end of 2022. Oil changes in 2023 were at roughly 49k and 66k. The car sold at auction and was purchased by Automax, and now the mileage said 29,575. I can't say with certainty that Automax rolled the odometer after purchase, or the dealership/owner did before, but either way, Automax was aware of the discrepancy with the carfax. Not only did they not address it, they flat out lied about it. I spoke to another couple to warn them and I they mentioned that they had test drove a different vehicle there and noticed the same issue. When they pressed the sales rep they were told "oh thats because it was reported in kilometers. After that conversation I met my "sales Rep" and told him about the discrepancy. What did he reply? "Oh thats because its in kilometers. I pointed out the service had only ever been in Michigan and he leaves to "Tell his manager." he returns to say "that was a clerical issues and we already emailed the Valvoline about it." I showed him the 3-4 other oil changes that reported mileage higher than the odometer is currently. He had no more pre-scripted responses. It seems like a common trick they try and pull. I walked out after he asked if I was uncomfortable with the truck. More

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Diogo was great and was very easy to work with. Would def recommend working with him. Would def recommend working with him. More

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Professional, well presented facilities and personnel. Polite sales approach without the usual used car sales tactics. Vehicle ready promptly, on time and well detailed. Great buying experience. Polite sales approach without the usual used car sales tactics. Vehicle ready promptly, on time and well detailed. Great buying experience. More

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Gui was great, super friendly. Not pushy at all and helped me get the car I wanted! Not pushy at all and helped me get the car I wanted! More

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Great experience, everyone from salesperson to finance manager was great to work with. Would definitely buy from here again. manager was great to work with. Would definitely buy from here again. More

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Gui was so helpful. The dealership was so busy but he made tons of time to help me find the perfect truck. Really appreciate him and the team on the floor for being frie The dealership was so busy but he made tons of time to help me find the perfect truck. Really appreciate him and the team on the floor for being friendly and helpful. More

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Asked me to commit fraud or they would unwind the deal. Demanded I call the bank and tell them information that wasn’t true. Demanded I call the bank and tell them information that wasn’t true. More

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If you're reading this it's because (like me) you value reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can confidently say I had a horrible experience in all three of these departments. [For context, I worked in the automotive industry for three years so I have a pretty good idea of what the process should or shouldn't be.] Sales: the salesman I worked with (Diogo) could use some additional training on customer service skills. When I initially left the dealership, and we were still negotiating, he was very responsive via call or text. Literally the day after the deal was completed and I signed the paperwork, he was very difficult to get ahold of. This persisted for several days. Although I explained to Diogo that I previously worked in the industry and was serious about purchasing the vehicle, he nevertheless used patronizing language like I had never purchased a car before. Finance: the sales manager/finance manager was almost as bad as Diogo, but not quite. From the moment I walked into the dealership, I told them that I was looking for X for my trade and if we hit that number I was ready to do the paperwork. After going back and forth for half an hour, he finally says, "if I can get to X paperwork, are you ready to buy the car right now?" To which I said of course, that's all I've been saying. He comes back and says, "I gave your car a second look and we can't get to that number. It actually might need tires." Just a slimy way to negotiate. I ended up purchasing even after all that because we were only $500 off. The finance manager was condescending and dismissive, and suddenly became the nicest guy in the world once I actually purchased the vehicle. Service: the day I drove my vehicle home, I noticed a very loud and obnoxious grinding sound coming from the wheels that I did not hear while I was test driving it. I contacted the salesman right away and he was unresponsive (surprise). When I finally made it back to the dealership, they took a look and said that the sound must be coming from the tires because some tires just sound like that because of the wheel pattern. I explained that this was very unusual and I have never heard such a sound coming from tires. At the end of the day, I cancelled the deal altogether and will never return to give them business again. The only reason I didn't have a bad experience with the parts department is because I didn't interact with them. Please go elsewhere for a vehicle purchase. More

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Muito bom e fazem o possível para que os clientes ficam satisfeitos,por isso eu recomendo satisfeitos,por isso eu recomendo More

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great service, fast and agile, Diogo camilo great professional, super attentive, he answered all my doubts until the end of my purchase, I am very happy with my car, I highly recommend Automax. professional, super attentive, he answered all my doubts until the end of my purchase, I am very happy with my car, I highly recommend Automax. More

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