Diogo Camilo | Page 2

Asked me to commit fraud or they would unwind the deal. Demanded I call the bank and tell them information that wasn’t true. Demanded I call the bank and tell them information that wasn’t true. More

Print

If you're reading this it's because (like me) you value reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can confidently say I had a horrible experience in all three of these departments. [For context, I worked in the automotive industry for three years so I have a pretty good idea of what the process should or shouldn't be.] Sales: the salesman I worked with (Diogo) could use some additional training on customer service skills. When I initially left the dealership, and we were still negotiating, he was very responsive via call or text. Literally the day after the deal was completed and I signed the paperwork, he was very difficult to get ahold of. This persisted for several days. Although I explained to Diogo that I previously worked in the industry and was serious about purchasing the vehicle, he nevertheless used patronizing language like I had never purchased a car before. Finance: the sales manager/finance manager was almost as bad as Diogo, but not quite. From the moment I walked into the dealership, I told them that I was looking for X for my trade and if we hit that number I was ready to do the paperwork. After going back and forth for half an hour, he finally says, "if I can get to X paperwork, are you ready to buy the car right now?" To which I said of course, that's all I've been saying. He comes back and says, "I gave your car a second look and we can't get to that number. It actually might need tires." Just a slimy way to negotiate. I ended up purchasing even after all that because we were only $500 off. The finance manager was condescending and dismissive, and suddenly became the nicest guy in the world once I actually purchased the vehicle. Service: the day I drove my vehicle home, I noticed a very loud and obnoxious grinding sound coming from the wheels that I did not hear while I was test driving it. I contacted the salesman right away and he was unresponsive (surprise). When I finally made it back to the dealership, they took a look and said that the sound must be coming from the tires because some tires just sound like that because of the wheel pattern. I explained that this was very unusual and I have never heard such a sound coming from tires. At the end of the day, I cancelled the deal altogether and will never return to give them business again. The only reason I didn't have a bad experience with the parts department is because I didn't interact with them. Please go elsewhere for a vehicle purchase. More

Print

Muito bom e fazem o possível para que os clientes ficam satisfeitos,por isso eu recomendo satisfeitos,por isso eu recomendo More

Print

great service, fast and agile, Diogo camilo great professional, super attentive, he answered all my doubts until the end of my purchase, I am very happy with my car, I highly recommend Automax. professional, super attentive, he answered all my doubts until the end of my purchase, I am very happy with my car, I highly recommend Automax. More

Print