Dominic Difino

Service guy was rude! !!!! Refused to rotate my tires as promised by the company and suggested that I should have Dodge to rotate them for me because he didn't have time !!!! Refused to rotate my tires as promised by the company and suggested that I should have Dodge to rotate them for me because he didn't have time I explained this unsatisfactory service with customer service and because they all work together I only received a apology 😟 I'll never purchase a vehicle from this company again ....... More

by EUGAJEWELS Verified Customer Verified Customer

Report | Print

Front desk staff were kind. Service was quick. I enjoyed the video of the car Service was quick. I enjoyed the video of the car More

by ariellewheeler222 Verified Customer Verified Customer

Report | Print

The employees at the dealership were nice. Just a suggestion the beverage/snack options are very high in cost. I have been to other dealerships and the cost of most items were less than half Just a suggestion the beverage/snack options are very high in cost. I have been to other dealerships and the cost of most items were less than half of what your vending is charging for them. Also I was provided a detailed video of my car as it was being worked on by the mechanic as it was up on the lift in the service Bay Area. The mechanic provided me detailed information about every aspect of the car’s undercarriage as he described my car while being shown in a really nice video. It was incredibly informative to see my car while it was being worked on. For me it added more trust. More

by mkevans18 Verified Customer Verified Customer

Report | Print

I came in with a leaking rear slider window on a rainy day I had no appointment the service team was amazing and helped me out ! I will buy from them the rest of my life money well spent,Tommy the barber day I had no appointment the service team was amazing and helped me out ! I will buy from them the rest of my life money well spent,Tommy the barber More

by Touchdown8086 Verified Customer Verified Customer

Report | Print

First appointment and still waited and hour and a half. Would have been nice if I would have received a courtesy car wash Would have been nice if I would have received a courtesy car wash More

by minrogo Verified Customer Verified Customer

Report | Print

Great service in a timely manner, as well as a friendly mannerisms. Thanks for the assistance. mannerisms. Thanks for the assistance. More

by GDZMVP01 Verified Customer Verified Customer

Report | Print

They were super nice attentive and quick service. The sweet lady kept offering us drinks and checking on us in the service area The sweet lady kept offering us drinks and checking on us in the service area More

by JILLISSINGLE Verified Customer Verified Customer

Report | Print

2+hrs for oil change and tire rotation, I understand if there are problems but come talk to me and explain. Rep who took care of me was very short when I walked in handed me a pamphlet of services you off there are problems but come talk to me and explain. Rep who took care of me was very short when I walked in handed me a pamphlet of services you offered but never came back to see if I was interested in any of it. I had a coupon and they stated I needed to present when I walked in , but once again I was sent to the waiting room More

by Wbaczkowski Verified Customer Verified Customer

Report | Print

If you’re interested in a place that uses bullying to intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was spoken to in an aggressive, irate tone, with staff raising their voices at me when I questioned why I was being charged a diagnostic fee for an issue that was covered under a recall. That diagnostic fee was $231, which made the situation even more frustrating and unreasonable. My vehicle sat outside on their lot for three days after I was told to drop it off. When I called for an update, I was told the delay was because I “never responded” about what to do with the vehicle. That was completely untrue — I had already spoken with a representative the weekend before and confirmed everything. Instead of taking accountability, I was met with rude attitudes and blame. I have names and have documented everything. Despite following all instructions and dealing with a recall-related problem, I was still forced to pay the $231 diagnostic fee. The lack of communication, the hostility, and the unprofessional behavior were unacceptable. I will not be recommending this dealership to anyone. More

Report | Print

I have all my maintenance and scheduled checkups done here, appreciate the car wash also. here, appreciate the car wash also. More

by JimReem Verified Customer Verified Customer

Report | Print