Cooperative, convenient appointments, professional
service done right, listened to what i wanted done and gave advice
service done right, listened to what i wanted done and gave advice
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by Ggoudreau
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2025 -
Spitzer Buick GMC Parma responded
Thank you for sharing your positive experience with us. Your safety and satisfaction are our utmost priorities, and we are glad that our team took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Very good customer service and work done very well!
I would recommend! Shiny car now!
I would recommend! Shiny car now!
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by epccheryl
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tayler Wenmoth
May 06, 2025 -
Spitzer Buick GMC Parma responded
Cheryl,
Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Thank you for your recommendation and we look forward to the next time we see you again.
Sabrina Wozniak was very helpful came in to ask questions
and have someone look at my car and she was a big help as was Dominick Delfino
and have someone look at my car and she was a big help as was Dominick Delfino
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by DEL_KEETON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Reppucci, Sabrina wozniack
May 02, 2025 -
Spitzer Buick GMC Parma responded
We appreciate you for leaving Sabrina and Dominic this remarkable review! We are delighted to know that they were very helpful and had someone look at your car. If there is ever anything more that we may help you with please do not hesitate to let us know.
Service was performed as required.
Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received
Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received in the mail and if you forgot your coupon at home there were no exceptions. As a loyal GMC customer, I was disappointed in the new dealer management policies!
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by retired, bh1947
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tayler Wenmoth, Brett Leek
May 06, 2025 -
Spitzer Buick GMC Parma responded
Thank you for sharing your experience with us! We are pleased to hear that your vehicle service and repair was A+! But had a issue with the coupons that was given we understand your frustration and would like to speak to you on this matter. Please give us a call at our dealership and ask for the Sales Manager, we would be glad to help.
I was told the oil change would take about an hour and
that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t ev
that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t even been speaking with, suddenly interjected with a condescending attitude, saying, “We’re short staffed, we’re doing the best we can!”
There was no apology or acknowledgment of the delay—just unnecessary attitude that escalated the situation and added to the frustration. I understand things get busy, but a little basic customer service would have gone a long way.
Thankfully, the service manager was professional and apologized for her behavior, but the interaction with Taylor left a really negative impression. Totally uncalled for and made an already frustrating situation much worse.
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by Juliaw81
Service Price Transparency
Other Employees Tagged:
Adam Black, Tayler Wenmoth
Apr 30, 2025 -
Spitzer Buick GMC Parma responded
Julia,
We appreciate you taking the time to write this honest review. We are very sorry to hear that routine oil change took longer than mentioned. We understand your concerns and frustration and would like the opportunity to speak to you more on this matter, please give us a call at our dealership and ask for the Service Manager. We would be glad to help!
Terrific service in and out fixed my camera washed my
truck completely satisfied with Dominic and the service department
truck completely satisfied with Dominic and the service department
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by brettleek1977
Service Price Transparency
Other Employees Tagged:
Tayler Wenmoth
Apr 28, 2025 -
Spitzer Buick GMC Parma responded
Brett, thank you for sharing your wonderful review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Service team is quick and very professional they take
customer service as being very important to their business
customer service as being very important to their business
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by sfino1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tayler Wenmoth
Apr 21, 2025 -
Spitzer Buick GMC Parma responded
Fino,
Thank you for your time and review. We are pleased to hear your service experience with us was so quick and convenient.
Great & fast service.
We had a a a a a a a a a a a nice time
We had a a a a a a a a a a a nice time
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by Djclark216
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tayler Wenmoth
Apr 18, 2025 -
Spitzer Buick GMC Parma responded
Clark,
Thank you for your very kind review. We are always happy to hear that our customers are 100% satisfied with service they received from us!
Great dealership because of a trustworthy service center
which performs quality work. Services my Yukon exclusively
which performs quality work. Services my Yukon exclusively
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by Chris Schneider
Service Price Transparency
Apr 18, 2025 -
Spitzer Buick GMC Parma responded
Chris,
Thank you for your time and feedback. We are pleased to hear that we were able to fix your Yukon, quickly and conveniently. We look forward to the next opportunity to serve you again!
Car has been in shop 5 times and problem still exists.
Don't understand why they won't fix it
Don't understand why they won't fix it
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by ADAM.SULLIVAN86
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2025 -
Spitzer Buick GMC Parma responded
Adam,
Thank you for your time and feedback. We are very sorry to hear that your vehicle has been in and out of the dealership and the issue hasn't gone away. We understand your frustration and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager. We would love to help you.
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