Everyone was very nice, polite, and efficient.
They diagnosed the problem very quickly, checked to see if I had a warranty and I did which I appreciated very much ! I had my car back in a very re
They diagnosed the problem very quickly, checked to see if I had a warranty and I did which I appreciated very much ! I had my car back in a very reasonable period of time.
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by michaelkelley
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2025 -
Spitzer Buick GMC Parma responded
Your kind review is greatly appreciated Michael! We are delighted to hear you were satisfied with our reasonable service time and that our staff was very nice. If you have any service needs in the future please consider visiting us again, we can assure you that you and your vehicle would be handled with the best care
2025 Buick Encore GX ST needed first oil change and
before I could get it in for service the intake tube for turbo became disconnected. Service Dept repaired the part and changed the oil and ordered a
before I could get it in for service the intake tube for turbo became disconnected. Service Dept repaired the part and changed the oil and ordered a new assembly. Went back today and Service Dept installed new assembly and had me out in 1hr. Dominic and his team did a great job. Very satisfied and would recommend.
Thank You
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by Ryan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Reppucci
Sep 15, 2025 -
Spitzer Buick GMC Parma responded
Thank you for bringing in your 2025 Buick Encore GX ST for its first oil change. We are happy to hear our team was able to make the necessary maintenance and repairs within an hour. Your safety and satisfaction are our priority so don't hesitate to contact us for any of your vehicles needs, Ryan.
I was not very happy with Dominic Difino.
He needs to work on his social skills by looking the customer in the eyes when discussing vehicle issues. I could of used more options to fix my vehi
He needs to work on his social skills by looking the customer in the eyes when discussing vehicle issues. I could of used more options to fix my vehicles' issues but have since I have reached out to other repair companies.
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by Johntaylor0
Verified Customer
Verified Customer
Service Price Transparency
We went 3 times and now it’s all good.
We hope
Friendly workers Thankyou
We hope
Friendly workers Thankyou
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by laurenkmk
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brett Leek
, Kelly Buchner
Sep 15, 2025 -
Spitzer Buick GMC Parma responded
We appreciate the 5 star rating, Lauren. Please let us know if we can be of service to you again, we would be delighted to serve you anytime!
Great service and speedy.
The service was extremely friendly and knowledgeable. Definitely will have no problem coming back to them again!
The service was extremely friendly and knowledgeable. Definitely will have no problem coming back to them again!
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by MFSPOON_4141
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2025 -
Spitzer Buick GMC Parma responded
Your review and trust in our great and speedy service is much appreciated! We would gladly welcome you back any time you were in need of our services.
FAST SERVICES GREAT CUSTOMERS THUMBS UP AND A GREAT CAR
WASH LOVE IT WOULDN'T GET MY OIL CHANGE ANYWAY BUT HERE
WASH LOVE IT WOULDN'T GET MY OIL CHANGE ANYWAY BUT HERE
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by kc19832001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tayler Wenmoth
Sep 09, 2025 -
Spitzer Buick GMC Parma responded
Your loyalty to us is immensely appreciated! Our team works hard to make all of our customers' experiences amazing so it motivates us to receive such wonderful feedback. We hope to maintain your business and continue to give our 5 star service any time you choose to visit us.
Receptionist could be more nicer.
Seemed to be annoyed because I was there early for appointment.
Seemed to be annoyed because I was there early for appointment.
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by Cokiercg1
Verified Customer
Verified Customer
Sep 09, 2025 -
Spitzer Buick GMC Parma responded
We are appreciative of receiving your feedback and we hear you clearly. This concern of yours will be addressed and we sincerely apologize for this poor customer service.
They dont care about the customer, all they care about is
how much money they can make off of you!
how much money they can make off of you!
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by Babygirl8803
Verified Customer
Verified Customer
Service Price Transparency
I took my 2020 Silverado to get fixed; I was having the
ESC alert comer on, I would lose power steering and then all power together. This happened as I was driving. The mechanic Dominin Difino advised he
ESC alert comer on, I would lose power steering and then all power together. This happened as I was driving. The mechanic Dominin Difino advised he replaced my fuel pump, and this would correct all issues 847). I the very next day again I was driving the the exact same issues occurred. I had to flatbed tow my truck back to the dealership. The next day, the manager texted me and said it was an electrical issue and i now owed $33. I went to the dealer to pick my truck up, the manager of course was not there (apparently, he leaves early on Fridays I was advised). I spoke with I believe the assistant to the manager. She was not helpful at all, I said I brought this truck in the first time, and it wasn't fixed, she advised " well he fixed it now" and ate the $33. I showed her the papers where all the code the mechanic ran, 3 of which pointed directly to the electrical, not the fuel pump, the assistant advised " well we hook up the machine, and only fix what GM says to fix ", I asked didn't the mechanic look at my truck? Her reply was " the fuel pump is in the back, and the electrical is in the front". I would never recommend this dealership to anyone for anything.
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by JDICORPO45
Service Price Transparency
Everyone is great courteous.
Great personality. Think that you know everything that's going on.
Each time you are there.
Great personality. Think that you know everything that's going on.
Each time you are there.
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by DCOTTON224
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tayler Wenmoth
Aug 29, 2025 -
Spitzer Buick GMC Parma responded
Thank you for your positive review! We are so glad that our team provided you with 5-star service. Our guest's satisfaction is our utmost priority and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.