Dominick Logan | Page 7

Satisfied Customer My experience with Rosen Hyundai is excellent! From the Sales Department to the Service Department. Everyone is so accommodating to help. This is my My experience with Rosen Hyundai is excellent! From the Sales Department to the Service Department. Everyone is so accommodating to help. This is my second purchase from Rosen and I will return for my service work and any future purchases. More

by ZMDL Verified Customer Verified Customer

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2014 Equus Purchase What a special time and complete experience I had in purchasing my new vehicle. Scott, you should be pleased with your entire staff. Jared, thank you What a special time and complete experience I had in purchasing my new vehicle. Scott, you should be pleased with your entire staff. Jared, thank you very much for the patience and attention to detail. Jim and Dominick, thank you for allowing me the test drives to make sure I had time to decide between Genesis and Equus. Both outstanding vehicles and ultimately decided on the Equus, a remarkable car. Thank you to all, especially for having much of my paperwork signature ready! I will be recommending all! More

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I was greeted by Dominick upon entering the showroom and Dominick introduced me to Mark Rus. Mark was friendly, informative, and quickly arranged a test drive of a Santa Fe. During the test drive he offer Dominick introduced me to Mark Rus. Mark was friendly, informative, and quickly arranged a test drive of a Santa Fe. During the test drive he offered to extend the drive, which was not necessary. We discussed the differences in prices for 2013 and 2014 models, as well as the different equipment packages for the 2014s. I chose a 2014 GLS AWD with the Technology package. I changed my mind on color twice while in the showroom and Mark told me they would try to locate a vehicle and give me a call by Friday (2 days.) Mark called on Friday to tell me they had not located a vehicle in black and they were still working on it. I changed my color choice again (back to the original Iron Frost) and Mark called me on Saturday afternoon to say the car was at Rosen and would be ready for delivery that afternoon. During the delivery process they offered the standard protection packages (I declined them all) but were not pushy in the process. We had to wait about an hour to see the finance guy, because they were delivering several cars at the end of the day on Saturday. We were given access to the car and the opportunity to ask questions and simply get used to the new vehicle. Our finance person (I forget his name and it is not listed in the choices) was thorough and since I was financing through my bank, he offered several different options to get my finance business. He offered at least 3 different options, but he did it professionally and without pressure. When he realized I was sticking with my financing option, we moved on. The entire process for paperwork, etc was about 20 minutes or so. We were the last to leave the showroom (after closing hours), got our vehicle and left. My only quibble with the process was although I asked for carpeted floor mats as the only accessory, the vehicle came with a tow hitch, cargo net, cargo tray, cargo cover, and no floor mats all of which Rosen charged me for. I wish that had been explained up front and/or I had been given the option to decline the accessories. As it turns out the cargo cover is something I will use. Overall, an excellent experience. From walking into the showroom to delivery took 4 days, but total time spent in the dealership was about 3 hours. I would recommend Rosen Hyundai and Mark Rus for your next purchase. I will be having my Santa Fe serviced at Rosen (was a previous service customer with my Genesis Coupe) and Rosen will be my first stop for my next Hyundai as well!! More

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Purchase a 2013 Santa Fe Sport 2.0. My wife and I test drove both a FWD 2.0 and an AWD 2.4 from Rosen Hyundai on a Saturday. We just began to research the Santa Fe Sport, Toyota RAV 4, Honda CRV and a Ma drove both a FWD 2.0 and an AWD 2.4 from Rosen Hyundai on a Saturday. We just began to research the Santa Fe Sport, Toyota RAV 4, Honda CRV and a Mazda CX-5. During the next week I visited the various dealerships, test drove and asked each dealer to E-mail me a price for the car including, money factor, residuals and a price for a trade in of a 2012 Honda Pilot. My sales consultant at Hyundai, Dave Schultz, was the only person to e-mail me what I asked for. I had to call the 3 other sales people and ask again for the information I was looking for, not just the monthly payment they sent me. Dave’s hearing and price for the car was excellent and after 2 more e-mails, we had a final cost worked out which came within our budget. We came back on Thursday to test drive a 2.0 AWD in the exact color and configuration we wanted to purchase. We still had one more car to test drive and felt no pressure from Dave to close the deal that night. Dave is a professional. He respected my time and better yet respected my wife’s decision to drive the other three choices before making her decision. We purchased the car that Friday. In car sales reality, waiting 6 days between a test drive and a purchase is a long time. Dave was patient, followed up only one time and best yet, listened and understood our time constraints and need to do proper research. I went into the dealership on Dave’s day off and had the pleasure to work with the Sales manager Dominick Logan. I ask if he could clean up the car my wife wanted to test drive later that day and also had him do an appraisal on the Pilot. Upon our return the car was spotless, parked right in front ready for a test drive. They let us test drive the car without a sales person present which really solidified our decision to purchase the Santa Fe Sport. We were able to drive our neighbor roads and discover how compliant the Santa Fe’s ride is compared to the other 3 choices. We closed the deal on Friday at 4:00 taking a whole 10 minutes to sign the docs. Yaseen Ali of the finance department was outstanding. Dave delivered the SUV to my wife, educating her on all the new features, setting up her Bluetooth and answering any questions she had while being patient, professional and just a great guy to do business with. Rosen Hyundai, Dave Shultz, Dominick Logan and Yaseen Ali all provided a very relaxed, no pressure, enjoyable sales experience. More

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Stay away from this place, they double charge you the deposit on cars they don't actually have, then when you want a refund they give you the run around. As of this review still trying to get my deposit deposit on cars they don't actually have, then when you want a refund they give you the run around. As of this review still trying to get my deposit back. More

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My Hyundai Elantra purchase experience with Rosen Hyundai was easy, fair and timely. Joshua Hastings was very helpful and patient with me throughout the process. I was set on my color selection, which they d was easy, fair and timely. Joshua Hastings was very helpful and patient with me throughout the process. I was set on my color selection, which they did not have readily available, but, Joshua came through and delivered my car on the day he said he would. Dominick gave me a fair trade-in value for my old vehicle and the financing & signing process with Bob was simple and took no time at all. Rosen Hyundai has a friendly, no-pressure atmosphere, and the new car buying process was a pleasure. I would recommend Rosen to anyone looking for a new car. More

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