Don Barker

Don with extremely friendly and did not put any pressure on me while looking at cars. He was very patient while I tried several different vehicles until I decided on one. It was a great experience. on me while looking at cars. He was very patient while I tried several different vehicles until I decided on one. It was a great experience. More

by cwilliams070 Verified Customer Verified Customer

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Hopefully, this doesn’t happen to you… I brought my car in for a service appointment to have the rear camera replaced per a recall notice. I was told by the service rep at 5pm that it would be about an hou in for a service appointment to have the rear camera replaced per a recall notice. I was told by the service rep at 5pm that it would be about an hour and he would call me. He confirmed my cell number, and advised that because of the renovation I should wait across the street at Starbucks. At 7pm, no one had called so I walked back over to the dealership to be told that everyone from Service had gone home! My car was still parked (and unlocked!) in the parking lot. The Sales Manager told me he wouldn’t call anyone from the Service department to return to the dealership to retrieve my keys (which also included my house keys) from the safe. He even claimed to not know anyone in Service, not even the Service Manager, or how to contact them! I understand the departments are separate, but I don’t believe that he didn’t know how to get in touch with someone after-hours. I took a ride-share home, while a relative who lives 30 minutes away drove to meet me at my house with spare house keys. That relative drove me back to the dealership around 9pm with my spare car keys and drove my car home. I’ve since discovered that I could have driven home using the Hyundai app without the key fob present. [Imagine being the Sales Manager and not suggesting that as a backup solution to a frustrated and panicked customer.] I returned to pickup my keys the next morning. Much to everyone’s surprise and confusion about how I was already in possession of my car, which makes me wonder if my car had been stolen from the lot how long it would have taken for anyone to notice. I’ve been a customer for several years with two vehicles. but I will never return for service with this dealership again. More

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Hopefully, this doesn’t happen to you… I brought my car in for a service appointment to have the rear camera replaced per a recall notice. I was told by the service rep at 5pm that it would be about an hou in for a service appointment to have the rear camera replaced per a recall notice. I was told by the service rep at 5pm that it would be about an hour and he would call me. He confirmed my cell number, and advised that because of the renovation I should wait across the street at Starbucks. At 7pm, no one had called so I walked back over to the dealership to be told that everyone from Service had gone home! My car was still parked (and unlocked!) in the parking lot. The Sales Manager told me he wouldn’t call anyone from the Service department to return to the dealership to retrieve my keys (which also included my house keys) from the safe. He even claimed to not know anyone in Service, not even the Service Manager, or how to contact them! I understand the departments are separate, but I don’t believe that he didn’t know how to get in touch with someone after-hours. I took a ride-share home, while a relative who lives 30 minutes away drove to meet me at my house with spare house keys. That relative drove me back to the dealership around 9pm with my spare car keys and drove my car home. I’ve since discovered that I could have driven home using the Hyundai app without the key fob present. [Imagine being the Sales Manager and not suggesting that as a backup solution to a frustrated and panicked customer.] I returned to pickup my keys the next morning. Much to everyone’s surprise and confusion about how I was already in possession of my car, which makes me wonder if my car had been stolen from the lot how long it would have taken for anyone to notice. I’ve been a customer for several years with two vehicles. but I will never return for service with this dealership again. More

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My experience was terrible. I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive my call .I go there they said we will resolve your issue with in 2 weeks.but still they didn't do nothing.since last Sunday my car engine light came on.The lady who talk with me she was so rude.There service so bad.I talk to them they said you need to get appointment and we have no any appointment available at this time.its only 4,750milage it's new car.Its my first experience it's so bad. More

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In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I r from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I received a number of documents, but no invoice. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. I never received this document I am legally entitled to obtain, in spite of multiple requests. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. Muñoz, the CEO of Hyundai America, but never received an answer. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you. Back to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all competing models. The dealership deserves only one star, but I increased to two stars because Don Barker the salesman was very helpful More

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Don, Anthony, and Leo went above and beyond on our most recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfor recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfortunately the vehicle we were eyeing was sold, but Leo was able to find one comparable that worked for our budget. They couldn’t have been more pleasant people to deal with! Would highly recommend to anyone. I’ll be bringing in family members later this month! Thank you guys!! More

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Amazing Don is a great salesman he knows what he is doing I was lucky to work with him The manager leo is so kind and helpful This is my first experience Don is a great salesman he knows what he is doing I was lucky to work with him The manager leo is so kind and helpful This is my first experience with Fairfax Hyundai but it will not be the last and i will recommend to all my family and friends Thank u More

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Sonata experience My buying experience was easy and quick because of don barker. He went and found the color I wanted and had it ready for purchase when I requested. I My buying experience was easy and quick because of don barker. He went and found the color I wanted and had it ready for purchase when I requested. I have bought Lexus cars for 20 years and my Hyundai experience has been excellent to this point because of Don and Fairfax Hyundai. More

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Smooth sailing Our family has purchased 5 cars from Don Barker. He makes buying a car enjoyable. You have to ask for Don when you go to Fairfax Hyundai Our family has purchased 5 cars from Don Barker. He makes buying a car enjoyable. You have to ask for Don when you go to Fairfax Hyundai More

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Friendly and attentive Don Barker was extremely friendly and helpful with our decision to lease. The overall process was smooth and all of our questions were answered thoro Don Barker was extremely friendly and helpful with our decision to lease. The overall process was smooth and all of our questions were answered thoroughly. More

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