Don Hesher | Page 29

Phenomenal Service and extremely satisfied My salesman was Shane Underwood. He was very knowledgeable and made me feel very comfortable during the whole buying process. The service provided at My salesman was Shane Underwood. He was very knowledgeable and made me feel very comfortable during the whole buying process. The service provided at Fred Anderson Toyota of Charleston is impeccable, and I would highly recommend asking for Shane Underwood to assist you with your next car purchase. More

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Customer Service The sales rep., Shane, was very thoughtful of the customer and delivered great customer service. My parents and I came in looking for an affordable T The sales rep., Shane, was very thoughtful of the customer and delivered great customer service. My parents and I came in looking for an affordable Toyota Corolla L (base model) and funny enough went home the next day with a Corolla S Plus. Both Shane and Don did their best to accommodate the price to fit our current budget; which goes to show how the employees of Fred Anderson (Savanah Highway) are willing to get more people driving their vehicles on the road. My overall experience at Fred Anderson Toyota was a good one and I would recommend this to anybody looking for a car; especially first time drivers. More

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New 4 runner Ryan spence was very helpful and his product knowledge was great Eddie in finance made it quick and easy Dealership overall was clean and neat emplo Ryan spence was very helpful and his product knowledge was great Eddie in finance made it quick and easy Dealership overall was clean and neat employees were professional and friendly More

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Very happy with the process and my car! Ryan, Don, and Blake were all extremely helpful in helping me find my Toyota. They were able to help me on a more personal level, making sure I got wh Ryan, Don, and Blake were all extremely helpful in helping me find my Toyota. They were able to help me on a more personal level, making sure I got what was right for me. I would definitely recommend Fred Anderson Toyota! More

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Got the car I wanted fast , with no problems Fred Anderson Toyota of Charleston got me the car that I wanted very quickly and with no hassle. I got my car at a price that I felt comfortable with. Fred Anderson Toyota of Charleston got me the car that I wanted very quickly and with no hassle. I got my car at a price that I felt comfortable with. The people that helped me were very professional, very knowledgeable of the products and a pleasure to deal with. More

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Upgrade and New car purchase. Fred Anderson Toyota is the best. Ryan Eddie and Don went over and beyond to help me upgrade to a new car. The customer service was awesome. I felt li Fred Anderson Toyota is the best. Ryan Eddie and Don went over and beyond to help me upgrade to a new car. The customer service was awesome. I felt like they really cared about me as a person and not just sell me a car and get my money. They shower me with genuine care and I would recommend them to anyone in search for a car. Eddie worked hard to get the payment in my price range and every aspect of the finances. Ryan stayed with me until the end to make sure everything was good.(Past his getting off) Went over the new features just a great and honest guy. Not just a salesman. Don reassured me everything was going to be OK and made sure I got the deal I wanted. I am just highly satisfied. More

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Everyone was helpful and kind. We had moved on and then Ally found the perfect car for us. We are very happy with everyone who helped make this transaction possible. Thank you Fred We had moved on and then Ally found the perfect car for us. We are very happy with everyone who helped make this transaction possible. Thank you Fred Anderson Toyota of Charleston! More

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Wonderful Experience The sales and finance staff were extremely helpful and let me by the car of my choice on my terms. I never felt pressured. My sales agent, Christen The sales and finance staff were extremely helpful and let me by the car of my choice on my terms. I never felt pressured. My sales agent, Christen Salvitico was extremely helpful and knowledgeable, and when she didn’t know an answer to my question she was eager and willing to find the answer for me. Don Hesher is an exceptional manager and did a great job helping me get to where I needed to be to make the deal happen. Alesia Durr was a straight shooter and was very helpful in explaining every last detail of the finance and warranty agreements. Thank you to the whole Fred Anderson Team for making my experience a wonderful one. More

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Bait and switch I live in Indiana. I searched online for the best deal I could get on a Prius C 4. I found a Prius C 4 in online inventory at this place for $2000 les I live in Indiana. I searched online for the best deal I could get on a Prius C 4. I found a Prius C 4 in online inventory at this place for $2000 less than anywhere else. Awesome! or so I thought... I made the decision to travel down there for the car after days of back and forth working out a deal with trade in and financing I was comfortable with. I talked with multiple people via emails and phone calls. I verified at least three times that the car was there and the model was a 4 and not a 1,2, or 3. I was about to click on the "Purchase flight" button to head down there and I decided to call one more time and ask them to check on the car model. I thought to myself $2000 lower than any other trim 4 I've found seems too good to be true. Apparently, it was. None of the other times I asked them to verify it was a trim 4 had they actually done it. This time the guy comes back on the phone and says it is actually a Prius C trim 1! That was the end of the conversation. Not that they could have said anything that would have made up for it anyway, but not even an i'm sorry. Classic BAIT and SWITCH. I'm glad I called one last time or I would have found out at the dealership having traveled from Indiana. I had never been so disgusted with a company in my whole life. I didn't even pursue the car anywhere else after this treachery. I had no respect for these type of car stealerships before and my opinion of them after didn't get any better. BUYER BEWARE! More

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No Pressure Went in looking for something more suited to pull a trailer than my 4 cyl Tacoma. Chris Mitchell was our salesman. Was looking for a Tundra SR but the Went in looking for something more suited to pull a trailer than my 4 cyl Tacoma. Chris Mitchell was our salesman. Was looking for a Tundra SR but they did not have one in stock. Did not think I could afford an SR5 but Chris said we could drive one just to see if that was close to what I wanted. He knew the product very well and I decided the Tundra was what I wanted. He said they could get the SR but would work to get the money right on the SR5. Don Hesher was the sales manager we dealt with. Unlike many dealers I never felt pressured. The deal was made and it was on to the finance guy. I figured this was where the hard sell would start but once again there was no pressure. The whole team were very professional and easy to deal with. I would highly recommend this dealership. More

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