Don Mailloux
Don Mailloux at Tasca Automotive Group
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Don Mailloux | Page 35

Senior Product Specialist New & Pre-Owned

Tasca Automotive Group

1300 Pontiac Ave
Cranston, RI 02920

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5.0
348 Reviews

Dealership Experience

20 yrs, 2 mos

Industry Experience

20 yrs, 2 mos

5.0

348 Reviews

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348 Reviews of Don Mailloux

June 03, 2015

Dealership Rating

Ok, just takes too long My only issue with the whole process is the time it takes. I have bought at least 10 cars from Tasca and it still takes 2.25 hours to pickup a car. No More

by Shelly 2052
Customer Service
Friendliness
Recommend Dealer
Yes

May 04, 2015

Dealership Rating

Very fast service Came in for oil change, got right in, did not take more than 45 minutes. Thanks for the great service! Great snacks in the lobby too More

by Algold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 17, 2015

Dealership Rating

"Always a pleasure" Working with Don Mailloux is a pleasure. He was most helpful when I leased the car, had the auto starter installed and most recently when I had m More

by mfmerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 14, 2014

Dealership Rating

Satisfying When I went into Tasca I wasn't sure if I was going to get a new car, was there for information on the vehicles. Don was very pleasant, informative, More

by wilson61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dell Green, Denis Leveillee

November 13, 2014

Dealership Rating

Mazda CX5 Purchase Before coming into Tasca, I read quite a few reviews online about the Mazda CX5 & was considering this model along with vehicles from a few other Bran More

by a1smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Traver

October 29, 2014

Dealership Rating

Surpassed our expectations! Tasca Ford of Cranston, RI. Even though we had driven an 1 ½ hours to this Ford dealership, it was well worth the trip!! From the moment we walk More

by joanbartyzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eva Bickford, Tony Parente

February 14, 2014

Dealership Rating

The journey was rough but the destination was amicable to my family and I. Don was a gentleman, with professional knowledge and experience. Class act and I heartily recommend anyone to have a conversation w More

by sr1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 19, 2014

Tasca Automotive Group responded

sr1951, Thank you for updating your review. Thank you also for being so reasonable and allowing me the opportunity to resolve your concern. While we are not perfect, we absolutely want to make things right for a customer when we drop the ball. Thank you again and please let me know if there is every anything I can do for you or your family. Sincerely, Carl

May 07, 2013

Dealership Rating

While Ford is delivering some amazing cars, you can certainly find a better experience elsewhere. It was obvious from the way they played my trade-in value, that they look to take advantage of people w More

by RandleR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 07, 2013

Tasca Automotive Group responded

RandleR, I am sorry for your poor experience at my dealership. I would like to learn more about what happened in the hopes of addressing any process issues and improving our customer service. A $6,500 trade value discrepency is incredible. We use the latest technology to appraise a vehicle based on real time auction and resale values. This technology allows us to be as aggressive as possible when appraising a trade. I would like speak with you to see what went wrong with our appraisal process. Please contact me via this site. Sincerely, Carl Tasca, Jr.

May 13, 2013

Tasca Automotive Group responded

Randle, I once again would like to apologize for your poor experience. I have met with the team members that appraised your vehicle to see where they went wrong. I agree that such a variance in the initial trade offer that you were given and the final number is unacceptable. I also agree that we should have been more prepared given that the vehicle that you were interested in was a factory order. While I cannot change what happened I hope that the actions taken after reading your review will help to prevent this type of poor experience from happening again. Our goal is to respect a customer's time by offering a fair and precise trade appraisal right away rather than playing the games that some dealers often play. This requires proper use of our appraisal software and efficient communication betweent the sales manager, sales rep, and pre-owned manager. I would once again like to offer my most sincere apologies for your poor experience and I would like to offer my personal services should you ever need anything in the future. Sincerely, Carl Tasca, Jr.

May 09, 2013

RandleR responded

Carl - You're more than welcome to contact me by mobile phone at any time. The trade-in offer made to me for my 2011 Lexus IS250C was $26,500. You can check with Don for all the details. I did all of my research before coming in, obviously - as any smart consumer would do. After laughing at the absurd offer, I told them I wouldn't be accepting the factory-ordered new Fusion. I was told I'd lose my $500 deposit. After laughing again, I'm calmly and cooly said I'd rather lose the $500 than get completely screwed with a terrible trade-in deal. Then I was told I could actually get the $500 back when/if the car sold to another buyer. I said I wasn't happy with that on any level, but "fine" and left. The next day, I got another ridiculously manipulative call saying they had "pleaded" with the GM to get this car into my hands and lo and behold, the trade-in price miraculously jumped 4K to $30,500. So now my time was being wasted yet again. After waiting 4+ months for the delivery of this vehicle, I would have expected the deal to get done in Hour 1 of Day 1...not over multiple days and multiple trips to the dealership. After lots of back and forth, i decided to make the deal at 31K. The morning I was to come in to close the deal, I decided to get a second opinion on the value of my trade-in, I decided to take it up to CarMax for an estimate. In 25 short minutes, I had a $33,000 check in my hands for the vehicle. By my math...and by "my" I simply mean "math"...that's a $6,500 difference on your dealership's "best and final" original offer. This was an absolute waste of everyone's time - MINE mostly. Unforgivable in my eyes. Therefore, I'm tasked with sharing my experience with as many consumers as I can in hopes they don't get suckered by shady deals in a time of need. I'm sure you can understand that. -Randle

May 14, 2013

RandleR responded

Thank you, Carl. I appreciate your follow-up, follow-through, and the apology. No doubt cultural shifts are tough, but I wish you all the best in trying to see them through. All the great tools in the world are useless if the people using them push the bounds of personal and professional integrity. The entire time I was going through this, I thought, "I'd HATE to see my mom (or anyone I care about, for that matter) having to navigate these treacherous waters." I certainly realize I can't change the entire world by speaking up for what's right, but I'll never give up trying.

May 21, 2013

Tasca Automotive Group responded

RandleR, I appreciate your sincere feedback. Please do not hesitate to contact me in the future should you ever need anything. Sincerely, Carl

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