Don Ward | Page 5

Great Experience! This is the third new vehicle purchase I have made at Jim Norton Toyota. They are always considerate of my needs and give prompt attention in sales an This is the third new vehicle purchase I have made at Jim Norton Toyota. They are always considerate of my needs and give prompt attention in sales and service. I will be buying there again! More

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Hi Guys Thank you for giving me a good attention buying my Toyota Corolla 2014, it was an unforgettable experience to be with you. i will highly recommend fri Thank you for giving me a good attention buying my Toyota Corolla 2014, it was an unforgettable experience to be with you. i will highly recommend friends and family to go to Jim Norton Toyota to buy a new car. Thank you again. More

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Don Ward was a great sales rep. He made me a great deal and then took the time to show me how everything works. Very good experience. Also looks like the service dept will be a first class experience. and then took the time to show me how everything works. Very good experience. Also looks like the service dept will be a first class experience. More

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A few weeks ago, I would have told anyone that asked that I absolutely hated everything involved about buying a new car. Then I had the good fortune to meet J.P. Barjon and Don Ward at Jim Norton Toyota...an I absolutely hated everything involved about buying a new car. Then I had the good fortune to meet J.P. Barjon and Don Ward at Jim Norton Toyota...and I have now changed my mind. I was never pressured into making any decision, which is a first in my car-buying experiences. Both JP and Don are friendly and very easy to talk with. Genuinely and respectfully friendly, nothing like the smarmy, I'm-your-buddy-and-here's-a-great-deal-friendly, like the auto sales industry is infamous for. Every one of my questions was important and answered seriously and any concerns I expressed were addressed. I want to make special note of Don's willingness to take care of me on more than one occasion when I showed up at the dealership unscheduled and JP was busy with other customers. Oh, yeah - I also got a very good deal with no hassle. Business Manager Nick Jones handled the paperwork once I had decided to purchase and everything was explained clearly and patiently...no pressure or rush to get through it quickly. Side story: I'm diabetic and the purchase/paperwork process extended well past my normal lunch time (not because of any undue delays in the process, I simply didn't decide to buy until right before lunchtime). While Nick is helping my wife and I navigate through the mountain of papers that is normal with the purchase of any new vehicle, my blood-glucose level plummets because I haven't eaten on time. As a result, I get the "shakes" - so badly that I am unable to sign my name. Nick brings me a bottle of fruit juice and three vending bags of various filled-cracker snacks for me to choose from. Ten minutes after eating them, my shakes are gone. Thank you VERY much for your help and compassion, Nick! I am extremely impressed with everyone I have interacted with at Jim Norton Toyota. My only criticism of Jim Norton Toyota is the dealership web site. It is incredibly frustrating to use this web site to shop for a new vehicle and I could write another 450 words to explain why...But, to be fair, just about EVERY dealership web site (and I visited several dozen leading up to this purchase) is equally terrible. Therefore, I'm not going to ding this dealer in this review just because of the numerous shortcomings of their web site - it seems to be an industry-wide affliction. Summary: Great people, great product and great experience at Jim Norton Toyota. More

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