Donald Maddran
Donald Maddran at Toyota of Richardson

Donald Maddran

Service Director

Toyota of Richardson

1221 N Central Expressway
Richardson, TX 75080

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4.9
246 Reviews
4.9

246 Reviews

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246 Reviews of Donald Maddran

October 09, 2025

Dealership Rating
Employee Rating

My service advisor for my oil change was Mitch, he was very helpful and very knowledgeable . I really like the way he approached.me a big smile. Also I had a chipped on my windshield and Mitch called and More

by Merongirma125
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

October 08, 2025

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The service department is very professional and i was disappointed sell department. Greater service and good recommendation. More

by Taf
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

October 04, 2025

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Thank you for an excellent job and the Tire guy saved me a lot of money. Thank you More

by kfolreyes18
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster , Tire Guy

Oct 06, 2025

Toyota of Richardson responded

We are delighted to hear about your positive experience with our tire service team. It's wonderful to know that our tire specialist was able to provide you with excellent service while helping you save money. We take great pride in delivering quality work and finding cost-effective solutions for our customers. Your feedback means a lot to us and motivates our team to continue providing outstanding service. Thank you for choosing Toyota of Richardson and for taking the time to share your experience.

Oct 07, 2025

kfolreyes18 responded

Thank you

October 03, 2025

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Always excellent service at Toyota of Richardson. I'm on my 4th toyota and all have been bought and serviced there. Lee is the best service writer there as well. So glad to have found him. More

by tc.ryder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 03, 2025

Toyota of Richardson responded

We are honored to hear about your continued loyalty and trust in our team. Having you choose us for four Toyota purchases and ongoing service truly means the world to us. Your recognition of our service writer's dedication and expertise reflects the level of care we strive to provide every customer. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you and your needs for many years to come.

September 25, 2025

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In Richardson customer service is very accurate and communicative I can trust the service department. Thank you for your hard work and amability. More

by joamnasalinas
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Sep 26, 2025

Toyota of Richardson responded

Your feedback is incredibly valuable to us. We truly appreciate you taking the time to share your experience with our service department. It means so much to hear that you found our team to be precise and clear in their communication, and that we have earned your confidence. Building that level of trust with our customers is what we strive for every day. We are grateful for your recognition of our team's dedication and friendly approach. Thank you for choosing Toyota of Richardson for your automotive needs.

September 06, 2025

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The dealership did a great job on my car it was quick service a little miss communication on when it was ready. More

by Renramm
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Harris Nguyen

Sep 24, 2025

Toyota of Richardson responded

We deeply appreciate your feedback about your recent service experience. It's wonderful to hear that our team delivered excellent work on your vehicle and that we were able to provide you with efficient service. We understand that clear communication regarding timing is important to our customers, and we appreciate you bringing this to our attention. Your experience helps us continue to improve our service process. We're grateful that you chose Toyota of Richardson for your automotive needs and look forward to serving you again in the future.

August 29, 2025

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This dealership and service is second to none! They got me in and out just like I like… More

by jewe.thomas
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Sep 16, 2025

Toyota of Richardson responded

Thanks for sharing your wonderful experience with us! We're thrilled to hear that our dealership and service exceeded your expectations. It's great to know that we provided you with the efficient and seamless experience you were looking for. Your feedback about getting in and out quickly while still receiving top-quality service means so much to our team. We truly appreciate customers like you who take the time to recognize our commitment to excellence, and we look forward to continuing to serve you with the same level of care in the future.

August 29, 2025

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Employee Rating

I was able to make an appointment within a decent time and had a great price on the oil change. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Sep 16, 2025

Toyota of Richardson responded

We are pleased to hear that you found our scheduling convenient and appreciated the competitive pricing for your oil change service. Your satisfaction with both the ease of booking an appointment and the value we provide means so much to us at Toyota of Richardson. We understand how important it is to have reliable service that fits your schedule and budget. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future.

August 16, 2025

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Very welcoming and helpful advisor , everyone that I encountered during are friendly , professional and ready to help . Dalton was great explaining the problem and the benefits to fix it he was super More

by michaelmoumneh@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Aug 27, 2025

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team provided such welcoming and helpful service during your visit. It means so much to know that everyone you met was friendly, professional, and ready to assist you with your needs. We are particularly pleased that our advisor took the time to thoroughly explain the situation and discuss the benefits of the recommended solution. Your kind words about the exceptional service you received truly make our day. We appreciate your business and look forward to continuing to serve you at Toyota of Richardson.

August 14, 2025

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Lee and his team are excellent ! Lee communicates well and keeps me updated. Everyone is friendly,efficient , and professional. More

by MARGO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Aug 26, 2025

Toyota of Richardson responded

We sincerely value your wonderful feedback about your experience with our team. It means so much to hear that our communication kept you well-informed throughout the process and that you found everyone to be welcoming, efficient, and professional. Your kind words about the excellent service you received truly brighten our day. We are grateful for customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with the same high level of service at Toyota of Richardson.

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