Lee Schuster

Toyota of Richardson responded

Thank you for sharing this! It means a lot to hear that our service team consistently keeps customers informed and makes the process easy. We work hard to make sure every visit feels straightforward and attentive, and it is great to know that comes through. We look forward to seeing you again next time!

Toyota of Richardson responded

We are absolutely thrilled to hear about your experience with Casey! It is wonderful to know that his professionalism, patience, and dedication have made such a positive impression on you. We agree that he is a true asset to our team, and we will be sure to pass along your kind words to him. Thank you for taking the time to share this feedback with us!

Toyota of Richardson responded

We are delighted to hear that your experience with us was smooth and efficient from start to finish. Knowing that the appointment process was straightforward and that the work was completed on time means a great deal to us. We look forward to being your trusted resource for any future automotive needs.

Toyota of Richardson responded

We are delighted to hear about your experience with Stephen and the team! It is wonderful to know that your time was respected and that the work on your commercial truck was completed even faster than promised. We will be sure to pass along your kind words to Stephen and the rest of the service team. Thank you for trusting us with your vehicle, and we look forward to serving you again whenever you need us.

Toyota of Richardson responded

We are excited to hear that our service team made such a positive impression on you, Mike! Attentive care and clear communication are things we genuinely strive for, so knowing that those efforts resonated with you means a great deal to us. We look forward to continuing to provide you with the same level of service each time you visit.

Toyota of Richardson responded

We sincerely value you taking the time to share your experience with us. It is wonderful to hear that scheduling your service was easy and that the wait time was manageable. We always aim to make every visit as smooth and convenient as possible, and the complimentary car wash is one of the little ways we enjoy adding value to your time with us. We look forward to welcoming you back for your next service visit!

Toyota of Richardson responded

We are elated to hear about your experience with Lee! It is genuinely wonderful to know that his proactive communication and commitment to keeping you informed have made such a meaningful difference. Having a service advisor who takes the time to prepare you well in advance reflects the kind of attentive, trustworthy service we strive to provide. We will be sure to pass along your kind words — thank you for taking the time to share this with us.

Toyota of Richardson responded

Your feedback is invaluable to us, and we understand your frustration. Your time matters, and we recognize that an experience like this falls far short of what we strive to provide. We would welcome the opportunity to learn more about what happened and to discuss your experience further. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.

Toyota of Richardson responded

We are grateful for your incredibly kind words and for your loyalty over the past 20 years! It truly means a great deal to know that you have trusted us with both your vehicle purchases and ongoing service needs for such a long time. Hearing that your experience has consistently met your expectations is exactly what we strive for. It is wonderful to know that Lee has been such a reliable and trustworthy resource for you throughout the years. Honest, straightforward guidance without unnecessary upselling is something we genuinely value, and we are glad that has come through in every visit. We look forward to continuing to serve you for many more years to come!