Casey and Bhath the vote took very good care of my car
and me. They inform me what’s going on by texting.They finish the job according to the time they told me.
Thank you.
and me. They inform me what’s going on by texting.They finish the job according to the time they told me.
Thank you.
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by sidhu
Service Price Transparency
Oct 21, 2026 -
Toyota of Richardson responded
Thank you for your wonderful feedback! It is great to hear that your service experience went so smoothly, from the clear communication along the way to the job being completed right on time. We are glad you felt well taken care of, and we look forward to seeing you again.
It is difficult to have unexpected expenses like the one
I just had. But Lee made the process much easier, he is trustworthy and knowledgeable!
I just had. But Lee made the process much easier, he is trustworthy and knowledgeable!
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by Jewett
Service Price Transparency
Oct 19, 2026 -
Toyota of Richardson responded
We sincerely value you taking the time to share your experience. Unexpected expenses can be stressful, and we're glad Lee was able to make the process feel more manageable for you. It's great to hear that his knowledge and trustworthiness made a real difference. We will be sure to pass along your kind words to him!
⭐⭐⭐⭐⭐
An outstanding experience with Justin Houge and
his team at Richardson Toyota!
From start to finish, the experience was excellent. Communication was timely, professional, and transparent. What r
his team at Richardson Toyota!
From start to finish, the experience was excellent. Communication was timely, professional, and transparent. What really stood out was Justin’s commitment to doing the job right. Rather than rushing the work or making promises just to get it done, he asked for a little extra time to ensure the tires on both my Tacoma and 4Runner were taken care of properly. That kind of attention to detail and commitment to quality speaks volumes.
I’m willing to drive 32 miles and pass two other Toyota dealerships to do business with Richardson Toyota. Why? Because trust, fair pricing, and exceptional service matter—and Justin and his team consistently deliver on all three.
Great service isn’t just about getting the job done; it’s about doing it right and earning the customer’s trust. Richardson Toyota has done exactly that, and they’ve earned my continued business. Highly recommend Justin Houge and his team!
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by MikeW
Service Price Transparency
Other Employees Tagged:
Justin Houge
Oct 14, 2026 -
Toyota of Richardson responded
We are thrilled to read about your experience with Justin and the team! It means a lot to know that the care and attention put into your visit made such a lasting impression. Justin's approach to taking the extra time needed to get the job done right, rather than just getting it done quickly, is exactly the standard we hold ourselves to. The fact that you drive 32 miles past other dealerships to come see us is truly the highest compliment we could receive. Thank you for trusting us with both your Tacoma and your 4Runner, and we look forward to continuing to earn that trust every time you visit.
Fast friendly service and always on top of any issues.
Keep you informed during the entire process.
Keep you informed during the entire process.
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by motors5022006
Service Price Transparency
Oct 12, 2026 -
Toyota of Richardson responded
We are grateful for you taking the time to share your experience with us. It's great to hear that our team kept you informed throughout the process and that the service was both fast and friendly. We look forward to seeing you again!
I trust the work that Toyota of Richardson has done on my
cars over the years. I am especially thankful for my Service Advisor Lee Schuster who always gives great service.and knowledgeable input about my ca
cars over the years. I am especially thankful for my Service Advisor Lee Schuster who always gives great service.and knowledgeable input about my car. I highly recommend them!
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by Ken Krieger
Service Price Transparency
Oct 09, 2026 -
Toyota of Richardson responded
Thank you for your wonderful feedback, Ken! It means a lot to know that you have trusted us with your cars over the years. Lee is a great example of the kind of knowledgeable, attentive service we strive to provide every customer, and we will be sure to pass your kind words along. We truly appreciate your recommendation and look forward to continuing to take care of you and your vehicles!
Toyota of Richardson is an excellent dealership.
Sales and Service experience are the best! I highly recommend Toyota of Richardson for both Sales and outstanding Service Department. I am a Toyot
Sales and Service experience are the best! I highly recommend Toyota of Richardson for both Sales and outstanding Service Department. I am a Toyota customer for life because of this Toyota dealership. Thank you very much much!
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by shalonda
Service Price Transparency
Other Employees Tagged:
Stephen
Oct 07, 2026 -
Toyota of Richardson responded
Thank you for sharing such kind words! It means a lot to hear that both our Sales and Service teams have made such a lasting impression on you. We are glad to have earned your trust and loyalty, and we look forward to continuing to take great care of you for many years to come.
The dealership always has excellent service their prompt
they’re efficient Lee Schuster is my service man out there and has been for over 20 years. Your treat up with respect when you go out there by everyo
they’re efficient Lee Schuster is my service man out there and has been for over 20 years. Your treat up with respect when you go out there by everyone.
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by Caws1672
Service Price Transparency
Oct 01, 2026 -
Toyota of Richardson responded
Thank you for sharing this wonderful feedback with us. It means a lot to hear that you have had consistently great experiences over the years, and that you feel respected every time you visit. It is clear that Lee has built a real connection with you through dedicated service, and we are glad to have team members who make such a lasting impression. We look forward to continuing to take care of you for many more years to come.
Excelente servicio todos los trabajadores fueron muy
atentos y profesionales y lo recomendaría a mis amigos
atentos y profesionales y lo recomendaría a mis amigos
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by JOSEMRN41
Service Price Transparency
Oct 01, 2026 -
Toyota of Richardson responded
Gracias por tu reseña. Nos alegra mucho saber que el equipo te brindó un servicio atento y profesional durante tu visita. Que estés dispuesto a recomendarnos a tus amigos significa mucho para nosotros. Esperamos verte de nuevo pronto.
I believe that Toyota of Richardson is one of the best
service center and customer service!
service center and customer service!
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by John
Service Price Transparency
Sep 29, 2026 -
Toyota of Richardson responded
We are thrilled to hear that your experience has been so positive! Knowing that our service center and customer service team have made a strong impression means a lot to us. We work hard to provide every guest with the level of care and attention they deserve, and it is great to know that came through during your visit. We look forward to seeing you again, John!
I am very grateful to Lee Schuster who continues to
provide positive customer service for my 2024 RAV4
provide positive customer service for my 2024 RAV4
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by Sheba
Service Price Transparency
Sep 28, 2026 -
Toyota of Richardson responded
Thank you, Sheba, for taking the time to share this kind feedback! We are glad to hear that Lee continues to provide you with the level of service you deserve. It means a lot to know that your experience has been a positive one, and we will be sure to pass your kind words along.
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