Don Wood has provided me with exceptional service every
time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me info
time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me informed throughout every step in the process while my vehicle is having work done. It is because of Don Wood that I continue to bring my vehicle here to have it serviced.
More
by Slawson
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2025 -
Safford Volkswagen Richmond responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Waiting area was comfortable, hot chocolate was good,
service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which
service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which was 115 dollars off . So it would have been 245 dollars for an oil change on a 4 cylinder car. Thats outrageous for an oil change ! Just saying
More
by OHMSLAW269
Verified Customer
Verified Customer
Other Employees Tagged:
Donald Wood
Dec 23, 2025 -
Safford Volkswagen Richmond responded
Thank you for sharing your experience with us. We're glad to hear you found our waiting area comfortable and enjoyed the hot chocolate! We appreciate your feedback regarding the oil change and tire rotation. It's important to us to provide clarity on our services and pricing, so we encourage you to reach out to Safford Volkswagen Richmond directly for any questions or concerns about your invoice. Your feedback is valuable, and we hope to see you again soon!
Sincerely,
The Team at Safford Volkswagen Richmond
Quick appointment schedule.
Fast and friendly service. Browns always provides me the best service ever.
Fast and friendly service. Browns always provides me the best service ever.
More
by TJ Charity
Verified Customer
Verified Customer
Other Employees Tagged:
Donald Wood
Dec 20, 2025 -
Safford Volkswagen Richmond responded
Thank you for your wonderful review, TJ! We truly appreciate your kind words about the quick appointment scheduling and the fast, friendly service you received at Safford Volkswagen Richmond. It’s always our goal to provide the best experience possible. We look forward to welcoming you back again soon!
Sincerely,
The Team at Safford Volkswagen Richmond
Service is prompt, friendly and professional.
I come to Safford whenever my car needs service.
I come to Safford whenever my car needs service.
More
by blindy6
Verified Customer
Verified Customer
Other Employees Tagged:
Donald Wood
Dec 20, 2025 -
Safford Volkswagen Richmond responded
Thank you for choosing Safford Volkswagen Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
It was one of the best service experiences I have ever
had and I would highly recommend Safford VW and Donna Wood. He is awesome!!??
had and I would highly recommend Safford VW and Donna Wood. He is awesome!!??
More
by TOKEEFE1957
Verified Customer
Verified Customer
Other Employees Tagged:
Donald Wood
Dec 20, 2025 -
Safford Volkswagen Richmond responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!
Don as always was professional and very knowledgeable and
provided excellent customer service. I appreciate Dons honesty and professionalism
provided excellent customer service. I appreciate Dons honesty and professionalism
More
by KECONRAD
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2025 -
Safford Volkswagen Richmond responded
Thank you for your feedback! We’re glad to hear that you had a positive experience with our team at Safford Volkswagen Richmond. It's great to know that Don's professionalism and knowledge made a difference for you. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
The Team at Safford Volkswagen Richmond
They were terrific, service was excellent and the people
could not have been better, I wish I could adopt them all! Anyone looking for a new Volkswagen needs to look at this dealership, the word awesome com
could not have been better, I wish I could adopt them all! Anyone looking for a new Volkswagen needs to look at this dealership, the word awesome comes to mind!!
More
by TOKEEFE1957
Verified Customer
Verified Customer
Other Employees Tagged:
Donald Wood
Dec 19, 2025 -
Safford Volkswagen Richmond responded
Thank you for your wonderful review! We’re thrilled to hear that you had a terrific experience at Safford Volkswagen Richmond. Our team strives to provide excellent service, and your kind words truly motivate us. We appreciate your recommendation and hope to see you again soon!
Sincerely,
The Team at Safford Volkswagen Richmond
The renovation is all around.
The dealership itself along with the customer service is amazing.
The dealership itself along with the customer service is amazing.
More
by lexihicks19
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mikayla Acosta
Dec 17, 2025 -
Safford Volkswagen Richmond responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Volkswagen Richmond.
Always an excellent service; the renewed facility is
great, and it makes the wait very pleasant. The quality of the repair is always great and the customer service is second to none.
great, and it makes the wait very pleasant. The quality of the repair is always great and the customer service is second to none.
More
by pablospina
Verified Customer
Verified Customer
Other Employees Tagged:
Donald Wood
Dec 15, 2025 -
Safford Volkswagen Richmond responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Great service and very professional.
Kept me informed on what was going on with my vehicle.
Kept me informed on what was going on with my vehicle.
More
by CRICHARDS12
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2025 -
Safford Volkswagen Richmond responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!
Dealer Reviews
Cars for Sale
Dealer Log In
