Donald Wood | Page 2

Friendly and efficient Donald was very friendly and efficient. He took the time to explain all the repairs that would be needed, the cost, and timeline. The service was completed a lot sooner than I ha efficient. He took the time to explain all the repairs that would be needed, the cost, and timeline. The service was completed a lot sooner than I had expected. Thank you Safford Brown VW More

by peterturkaly Verified Customer Verified Customer

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Very friendly and competent customer service. Communicate with me; keep me informed on service progress and unexpected issues explained and honest resolutions. I interacted particularly with Dona Communicate with me; keep me informed on service progress and unexpected issues explained and honest resolutions. I interacted particularly with Donald and Ms. Brown last time in and both are treasures; especially because they tolerated my humor. More

by Just Me Verified Customer Verified Customer

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Safford Brown is a great dealership to work with! Any questions or concerns I have about my vehicle they will ensure that I am well taken care of! Jonathan, Don, & the rest of the team are awesome! T Any questions or concerns I have about my vehicle they will ensure that I am well taken care of! Jonathan, Don, & the rest of the team are awesome! Thank you all so much!! More

by Mish Verified Customer Verified Customer

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Inflated prices for service and parts. You can get the same work done elsewhere for almost half the price. There is inconsistency between what is being done on the car and what the custome You can get the same work done elsewhere for almost half the price. There is inconsistency between what is being done on the car and what the customer is told. Spent about $225 just to get car diagnosed with needing a new battery and ended up having to pay over $550 for that diagnosis & installation of the battery. Another dealer would have done all of it for almost half the price so it was a loss. Also, an airbag error light came on as soon as I drove the car home. They completely ignored the error and when I called about it they said it had nothing to do with the battery being changed and would charge another $250 to diagnose it so now we can’t drive the car. I will not go back unless it’s for a recall on a part. More

by Unhappy Customer Verified Customer Verified Customer

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Great place for service and to buy a car great people love the place Great love the place Great More

by Milgonz48 Verified Customer Verified Customer

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I’m very satisfied with the dealership experience; their team was professional, friendly, efficient, and helpful. team was professional, friendly, efficient, and helpful. More

by DLINDSAY515 Verified Customer Verified Customer

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I feel like I was unfairly charged on this visit. I called and let someone know and they were pretty rude about it. After me following up a few times they got back with me and were very nice about it I called and let someone know and they were pretty rude about it. After me following up a few times they got back with me and were very nice about it. But I’m worried about the future More

by RACHELBEHRENS Verified Customer Verified Customer

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Very good customer service All issues were handled in a timely manner and all questions were answered timely manner and all questions were answered More

by gregory.dillman Verified Customer Verified Customer

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Everyone was very polite. Suggestions for maintenance were well explained and models and pictures used Suggestions for maintenance were well explained and models and pictures used More

by SELENAKCOPELAND Verified Customer Verified Customer

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Donald kept me informed, met me when I arrived to pick up my vehicle and explained everything that was done. He was polite, efficient and personable! my vehicle and explained everything that was done. He was polite, efficient and personable! More

by rhonda1128 Verified Customer Verified Customer

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