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Donald Wood
Donald Wood at Safford Volkswagen Richmond

Donald Wood | Page 3

Service Advisor

Safford Volkswagen Richmond

10501 Midlothian Turnpike
Richmond, VA 23235

4.8
92 Reviews
4.8

92 Reviews

Write a Review

92 Reviews of Donald Wood

November 26, 2025

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Employee Rating

Professional and felt well taken care of. New waiting area has plenty of space and the amenities like snacks and coffee made my wait an easy stay. More

by DILLON.MATTINGLY
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Nov 26, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We’re thrilled to hear that you felt well taken care of during your visit to Safford Volkswagen Richmond. It’s great to know that you enjoyed our new waiting area and the amenities we offer. We look forward to welcoming you back on your next visit! Sincerely, The Team at Safford Volkswagen Richmond

November 23, 2025

Dealership Rating
Employee Rating

Our service was exceptional. Don went out of his way to keep us informed. He even got us a loaner when there was a delay. More

by catseye1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 23, 2025

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 22, 2025

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Employee Rating

I always appreciate the care/service I receive with Don. I’ve had bad experiences with other dealerships/ service departments, but Don shows that he listen to and hears my concerns pertaining to my vehicle. More

by tiaradc_89
Recommend Dealer
Yes
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Nov 23, 2025

Safford Volkswagen Richmond responded

Thank you for your review! We’re glad to hear that you appreciate the care and service you receive at Safford Volkswagen Richmond. It’s great to know that Don has made a positive impact by listening to your concerns. Your feedback is important to us, and we look forward to assisting you again in the future! Sincerely, The Team at Safford Volkswagen Richmond

November 21, 2025

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Don is great, bu the cost of service there has exploded in the last year. More

by BUCKSHOTJENKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2025

Safford Volkswagen Richmond responded

Thank you for your feedback. We appreciate your kind words about Don and understand your concerns regarding service costs. At Safford Volkswagen Richmond, we strive to provide quality service while maintaining competitive pricing. If you'd like to discuss this further, please feel free to reach out to us. We value your input and hope to see you again soon.

November 21, 2025

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Employee Rating

Professional and polite, clean waiting area. I would recommend them to family and friends. Thsnkd More

by ALICEJOHNSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker, Dan Baril

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Nov 21, 2025

Safford Volkswagen Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Volkswagen Richmond.

November 19, 2025

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Employee Rating

Forgot to put next time need oil change sticker in window. Great service though!! Extremely helpful from setting appointment to the out the door service work. More

by BRIANLAWRENCEGRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker, Dan Baril

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Nov 19, 2025

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

November 17, 2025

Dealership Rating
Employee Rating

No surprises. ..no issues. .. .. .. .. .. .. .. .. .. .. .. .. .. More

by JESJVS
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Nov 18, 2025

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

November 17, 2025

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Employee Rating

They serviced my car promptly and we'll. Waiting area was pleasant and amenities nice. Good job More

by VW Fan
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Nov 17, 2025

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

November 16, 2025

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Employee Rating

The dealership is very clean, customer centric and professional. I would recommend and return to service my vehicle. More

by JHICK37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2025

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

November 10, 2025

Dealership Rating
Employee Rating

Excellent customer service, will to service. Will definitely use the service in the near future. More

by lovetowanda694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Andrew Dalton, Carrie Shipp, Karl Solid JR

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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service at Safford Volkswagen Richmond. We look forward to serving you again in the near future! Sincerely, The Team at Safford Volkswagen Richmond

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