Donald Wood
Donald Wood at Safford Volkswagen Richmond

Donald Wood | Page 5

Service Advisor

Safford Volkswagen Richmond

10501 Midlothian Turnpike
Richmond, VA 23235

4.8
92 Reviews
4.8

92 Reviews

Write a Review

92 Reviews of Donald Wood

November 05, 2025

Dealership Rating
Employee Rating

My last visit was great and the people were super helpful. Very professional and friendly. More

by BORIS.NGUNDJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Andrew Dalton, Carrie Shipp, Karl Solid JR

Nov 05, 2025

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

November 03, 2025

Dealership Rating
Employee Rating

Mr. Donald Wood is the reason I drive all the way to Midlothian for the service. He is very professional, pleasant and caring which is absolutely amazing! Your location has the best service with great s More

by MIKRAYGUERRY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 03, 2025

Safford Volkswagen Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 03, 2025

Dealership Rating
Employee Rating

The service managers were very informative but the service seems to lack the knowledge to make the repairs. More

by S.DALTON969
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Ronnie Barker

Nov 03, 2025

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2025

Dealership Rating
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They really take customer service seriously. Always a pleasure if that is a thing getting your car serviced. More

by Mac
Service Price Transparency
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Recommend Dealer
Yes
Nov 02, 2025

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 01, 2025

Dealership Rating
Employee Rating

Excellent customer service. Very easy to schedule an appointment. The work is done right the first time in a very reasonable amount of time. Customer waiting area has been updat More

by TDJEEP
Service Price Transparency
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Recommend Dealer
Yes
Nov 01, 2025

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 31, 2025

Dealership Rating
Employee Rating

I love coming here because it's like coming to friends. Don is great and the rest of the staff is attentive and knowledgable. More

by HEARTFORMUSIC16
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

Oct 31, 2025

Safford Volkswagen Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Volkswagen Richmond.

October 31, 2025

Dealership Rating
Employee Rating

Always a pleasure doing business at this establishment. They always do a great job with my vehicle never have any problems at all and the customer service is perfect. More

by bbolling64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2025

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 27, 2025

Dealership Rating
Employee Rating

Everyone I’ve dealt with has been professionals and done what they said. I especially like the videos they send showing what is going on with the car. More

by JEFFERSON.WOLFE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Shipp

Oct 27, 2025

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

October 27, 2025

Dealership Rating
Employee Rating

Great customer service. They do the job right the first time. Service is expensive though. You’re probably overpaying by 25%.. More

by rt_johns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Andrew Dalton, Carrie Shipp, Karl Solid JR

Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 26, 2025

Dealership Rating
Employee Rating

From the first call to arriving at the dealership, it was a warm and friendly experience! Everyone was helpful and worked together seamlessly. Kudos to the team! More

by everiv8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Andrew Dalton, Carrie Shipp, Karl Solid JR

Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful review,Eve! We’re thrilled to hear that your experience at Safford Brown Volkswagen Richmond was warm and friendly from start to finish. Our team strives to provide seamless service, and your kind words mean a lot to us. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

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