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Donald Wood
Donald Wood at Safford Volkswagen Richmond

Donald Wood | Page 6

Service Advisor

Safford Volkswagen Richmond

10501 Midlothian Turnpike
Richmond, VA 23235

4.8
92 Reviews
4.8

92 Reviews

Write a Review

92 Reviews of Donald Wood

October 26, 2025

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Employee Rating

Great customer service every time I’ve been here. They are honest, thorough, and timely. More

by VW2012TDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Shipp

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Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you have consistently received great customer service at Safford Brown Volkswagen Richmond. Our team strives to be honest, thorough, and timely, and it’s wonderful to know that we've met those standards for you. We look forward to seeing you again on your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 26, 2025

Dealership Rating
Employee Rating

The staff is always friendly and is very good about communicating if the car need additional maintenance before doing it. More

by ROBERTSONG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker , Carrie Shipp, Karl Solid JR

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Oct 26, 2025

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 25, 2025

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Employee Rating

Don Wood and the staff has always taken care of our family's 3 VW vehicles. We are looking to purchase an additional VW and will definitely add it to Don taking care of us. More

by CTCLARKE1
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Oct 25, 2025

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 25, 2025

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They said all 4 of my tires had dry rot and then never replaced them. More

by TIMOTHYOBRYA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback, Timothy. We understand how valuable it is to have accurate information about your tires and vehicle condition. At Safford Volkswagen Richmond, we aim to provide a smooth and reliable service experience, ensuring that any concerns are fully explained and handled properly. If you’d like to discuss your experience further, please feel free to contact us directly. Your perspective is important to us. Sincerely, The Team at Safford Brown Volkswagen Richmond

October 24, 2025

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Employee Rating

I really enjoyed having my vehicle serviced here. They were fast but thorough. I even added on a service and it was still fast. More

by Nikole Hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker , Carrie Shipp, Karl Solid JR

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Oct 24, 2025

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 24, 2025

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Employee Rating

Prices too high. Great service. Courteous employees. I will likely have my Beetle repaired or serviced there again. Unhappy with labor rate. More

by HOKIEHEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2025

Safford Volkswagen Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

October 22, 2025

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Employee Rating

Staff is always professional and keeps you up to date with the process. They provide refreshments and clean baghrooms. More

by ATJPGREENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker , Carrie Shipp, Karl Solid JR

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Oct 22, 2025

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 21, 2025

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Employee Rating

Great service from beginning of the process of having my car inspected and oil change to check out. Everyone was friendly. More

by MLR_428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Carrie Shipp, Karl Solid JR, Byron Burt five stars.

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Oct 21, 2025

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 20, 2025

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Employee Rating

As always great service, kept informed on progress. Don is a great assert to your company More

by DEB2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 20, 2025

Dealership Rating
Employee Rating

I had to wait a few minutes because Donald was busy. A man and a lady greeted me, but told to wait for Donald. Eventually another lady has helped me. More

by KVKTRAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

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