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Donald Wood
Donald Wood at Safford Volkswagen Richmond

Donald Wood | Page 7

Service Advisor

Safford Volkswagen Richmond

10501 Midlothian Turnpike
Richmond, VA 23235

4.8
92 Reviews
4.8

92 Reviews

Write a Review

92 Reviews of Donald Wood

October 20, 2025

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Service was timely, questions were answered, all professional. Nice new digs! I’m not writing anymore More

by PHEIDELM
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Recommend Dealer
Yes
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Oct 20, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're delighted to hear that your service experience at Safford Brown Volkswagen Richmond was timely and professional. We appreciate your kind words about our new facilities! We look forward to welcoming you back for your next visit. Sincerely, The Team at Safford Brown Volkswagen Richmond

October 19, 2025

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Always excellent and fast service. I love the quick communication from the service advisor as well More

by sara_slate
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Andrew Dalton, Carrie Shipp, Karl Solid JR

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Oct 19, 2025

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2025

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Everyone was great! The customer service was outstanding from the 1st call to pick-up. I am thoroughly impressed. Don and the crew are phenomenal! I appreciate all of yo More

by ANNETTEDOLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Andrew Dalton, Carrie Shipp, Karl Solid JR

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Oct 18, 2025

Safford Volkswagen Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 18, 2025

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I was surprised that my warranty had expired and getting a new battery cost me a total $776. More

by ALOHAGINNY
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Recommend Dealer
Yes
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Oct 19, 2025

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 18, 2025

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Donald did excellent job. Was very professional and helpful. Answer all my questions. Car was done on time. More

by AUDI9
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 18, 2025

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

October 17, 2025

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Employee Rating

The staff was friendly. The GM Chris was very professional..It was a great visit. I would recommend Safford brown to anyone looking for a new car. More

by mbalsom70
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Oct 17, 2025

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 16, 2025

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The service is excellent. Don had my parts ordered the same day and the next day my car was serviced. More

by CRYSTALDILWORTHJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker , Carrie Shipp, Karl Solid JR

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Oct 16, 2025

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 15, 2025

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Great customer care friendly and fast. Was very accommodating while I waited there were snacks and drinks offered. More

by TENEISHABOYKINS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker , Carrie Shipp, Karl Solid JR

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Oct 15, 2025

Safford Volkswagen Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 14, 2025

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Amazing customer service. Donald is always up front. Very helpful about what to expect and what is needed More

by KENNETHMATTOCKS
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Recommend Dealer
Yes
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Oct 14, 2025

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 14, 2025

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Employee Rating

The staff were very accommodating and polite, venue is excellent and service is great thanks. More

by ERICVITOMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Ronnie Barker , Andrew Dalton, Carrie Shipp, Karl Solid JR

Report | Print
Oct 14, 2025

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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