Donna DeSimone | Page 2

The one thing I hate doing is buying a vehicle. We met Ben by chance last Sunday, and arranged to come back on Thursday to see a vehicle. While there was some back and forth, which I am not really We met Ben by chance last Sunday, and arranged to come back on Thursday to see a vehicle. While there was some back and forth, which I am not really good at, I was able to purchase the vehicle. This was the 4th vehicle from Southeastern Honda in the last 10 or so years, so we were familiar with the dealership. I love my new car, and many thanks to Ben, Donna and the sales manager for all of their time and help! And Ben, I think you convinced Paul to buy an AWD next time! More

by cindiebrandt Verified Customer Verified Customer

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My experience at Southeastern Honda was seamless from start to finish. A big thank you to both Donna & Angel for all of their help throughout the car buying process! start to finish. A big thank you to both Donna & Angel for all of their help throughout the car buying process! More

by hannahsmorra Verified Customer Verified Customer

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Angel was very helpful and understanding of my requests and helped make the entire process quick and painless. I definitely recommend him for any future vehicle endeavors and helped make the entire process quick and painless. I definitely recommend him for any future vehicle endeavors More

by arielsantiago001 Verified Customer Verified Customer

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I had a great smooth experience with Angel. He will very professional and make sure we have everything we needed done! He will very professional and make sure we have everything we needed done! More

by FLODAMIS0729 Verified Customer Verified Customer

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We are very very happy with our purchase. We love the new SPort Odyssey and glad you had it for us to purchase. Of course, in just a few years or less, we need another HOnda CRV, but, we pref We love the new SPort Odyssey and glad you had it for us to purchase. Of course, in just a few years or less, we need another HOnda CRV, but, we prefer colors we more would like. But, not quite ready to turn it in for a new car just yet, but, Michael was so genuine and nice, I would buy from him again and Mrs. DeSemone was very nice also and did a great job. We had never been to Palm Bay, that was great too, We have lived in FLorida about 23 years, but, we have never stopped here before and learned a lot about your community More

by ds_strauss Verified Customer Verified Customer

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I HAVE A LEASED VEHICLE TO BRING BACK AND I FOUND A HONDA HRV I BUILT OUT ON HONDA'S WEBSITE. SE HONDA WAS WAS WHERE HONDA SENT ME. DONNA REACHED OUT IMMEDIATELY, STATED THEY NEEDED TO GET THE HRV, I SIGNED HRV I BUILT OUT ON HONDA'S WEBSITE. SE HONDA WAS WAS WHERE HONDA SENT ME. DONNA REACHED OUT IMMEDIATELY, STATED THEY NEEDED TO GET THE HRV, I SIGNED THAT I WOULD COME INTO THE DEALERSHIP TO TEST AND LEASE IF ACCEPTABLE. I CHECKED SAT MORNING, THE DAY OF THE APPT TO MAKE SURE IT WAS THERE. YES, WAS THE ANSWER. THEY MISTAKED ME FOR A DIFFERENT CUSTOMER AND SENT ME TO THE WRONG BLDG. BUT I LET THAT GO. DONNA WALKED ME OUT TO SEE MY VEHICLE AND THEN STATED IT MUST BE IN GETTING GAS. SHE PASSED ME TO SALES PERSON NICK AND HE TOOK ME BACK OUT TO WHERE WE WERE 5 MINUTES EARLIER, STANDING IN FRONT OF THE SAME CARS DONNA STATED WAS NOT THERE AND SAID "HERE'S YOUR CAR". I SAID NO IT ISN'T, MY CAR IS GREEN AND HE STATED THAT IT IS CLOUDY OUT AND WHEN THE SUN IS OUT, IT WOULD BE GREEN. THEN, I ASKED TO GET IN IT AND IT WAS NOT THE VEHICLE I HAD REQUESTED THROUGH HONDA. I SAID THIS ISN'T THE CAR AND STARTED POINTING OUT EVERYTHING MISSING. HE STATED THAT IS AN SEL AND I SAID OKAY, THAT'S WHAT I BUILT OUT. HE TOOK ME BACK INSIDE AND ASKED ME IF I JUST DIDN'T WANT ANOTHER CRV AND I SAID NO. HE TOOK ME TO HIS DESK AND ASKED "WHAT WILL IT TAKE TO MAKE YOU HAPPY" I STATED TO GET THE HRV I WANT AT THE LEASE PRICE THEY QUOTED. HE LEFT FOR ABOUT 15 MINUTES, CAME BACK AND ASKED AGAIN IF I WANTED A CRV, I SAID NO AND THEN HE INFORMED ME "WELL, THERE IS NOTHING WE CAN DO TO MAKE YOU HAPPY. HAVE A NICE DAY" SO I LEFT. I WAS ABSOLUTELY GODSMACKED! I WILL NOT BE GOING BACK TO THIS DEALERSHIP. I GOT AN EMAIL ON MONDAY FROM THEIR GM CONGRATULATING ME ON MY NEW CAR AND LET HIM KNOW WHAT HAPPENED. CRICKETS FROM THE DEALERSHIP. TODAY, THE SALESMAN NICK CALLED AND ASKED ME IF I WANTED TO DISCUSS OPTIONS FOR A NEW VEHICLE. WHAT A JOKE! NOW HE WANTS TO DISCUSS A NEW CAR? WHAT HAPPENED TO HAVE A NICE DAY? THIS SHOULD HAVE BEEN AN EASY PROCESS. I ASSUMED THAT IT WOULD BE SINCE THEY ALREADY HAD ALL THE INFORMATION AND MY VEHICLE LEASE TERM IS UP APRIL 1. MY VEHICLE IS IN GREAT CONDITION, WAY UNDER ON MILEAGE AND FULLY LOADED CRV. I DO NOT NEED A LARGER SUV ANYMORE, BUT REALLY LIKE THE HONDA VEHICLE. UNFORTUNATELY, THIS EXPERIENCE HAS SOURED ME. More

by debby0 Verified Customer Verified Customer

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Nick was very helpful and kept me informed during my purchase. Dealership was clean and inviting. Definitely recommend Southeastern Honda . purchase. Dealership was clean and inviting. Definitely recommend Southeastern Honda . More

by teno157 Verified Customer Verified Customer

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Great experience with the professionalism at southeastern honda. Workers were very nice and informative. Thanks honda. Workers were very nice and informative. Thanks More

by JRFELDA Verified Customer Verified Customer

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Angel Ortiz was great to work with on the day of the purchase. He has also been available to answer questions even after the fact. Would definitely recommend Southeastern Honda and Angel Ortiz to potent purchase. He has also been available to answer questions even after the fact. Would definitely recommend Southeastern Honda and Angel Ortiz to potential future buyers. Thank you! More

by YOVANA Verified Customer Verified Customer

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Very impressed with the total transaction. The salesman was polite and I would recommend him. The salesman was polite and I would recommend him. More

by harveydd1941 Verified Customer Verified Customer

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